Customer Reviews of AutoNation Toyota Hayward
Trade in
byon 04/13/2024
Kal was an exceptional salesman who I highly recommend, he is very helpful and understanding doesn’t apply pressure on you to make deal happen
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Trade in
byon 04/13/2024
Kal was an exceptional salesman who I highly recommend, he is very helpful and understanding doesn’t apply pressure on you to make deal happen
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Cross Hybrid
byon 03/10/2024
Everyone was very attentive and professional.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
FJ
byon 03/06/2024
Fared was wonderful through the whole process. Even though he wasn’t our sales representative. He made sure we were taken care of. He helped us set up the Bluetooth before leaving the lot, made sure the car was clean and the tank full. I even requested a hug before we drove off.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
TERRIBLE SERVICE!! A RIP-OFF!!!
byon 02/21/2024
THEY WANT TO SELL, SELL, SELL. not help people. tried to sell me an alignment without even checking vehicle, evn tho i had that work done a few weeks ago at another shop. my car was left unlocked & w.open window. musci flash drive was missing, they took no responsibility.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Love my CX5
byon 02/09/2024
My car was totaled and needed something reliable and safe. A plane ride to AutoNation was the best thing. They offered me a great deal on my CX5 and had me out in under an hour. The customer service was beyond friendly and everyone welcoming. I’d suggest to anyone looking for a positive experience. Thank you team!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Do NOT buy from here
byon 01/30/2024
WORST used car sales service. Do NOT buy a certified or used car from AutoNation Toyota Hayward. Just look at what they did to my vehicle while I left it to be fixed for paint chips after I purchased it!! I bought a 2020 Highlander XLE hybrid and it took a whole month to get a front bumper paint chip fixed and hood aligned, AND it was only done because I continuously called them to schedule an appointment. I live 1 hour away and I had to go 4 times, 4 TIMES! All because they didn’t coordinate things properly and because they had told me it was ready when it wasn’t. And when I FINALLY took it home, I’m dumb and didn’t check the whole vehicle, I only checked the area that was to be fixed. Well as soon as I got home I went to open the trunk, and I noticed they had HIT THE SUV!! They hit the trunk and back bumper during the time it was left for service for 4 days. AND the inside was stained, when I was told by Erick it was going to be detailed. This is by far the worst service I’ve ever gotten from a dealership. Do yourself a favor and go somewhere else because if this is the service I get for a certified vehicle, imagine a used car that doesn’t go through a very detailed inspection. Oh and my sales man Omid was no help whatsoever. Erick the sales manager was worse. Respectful when spoken to, but lacks communication and apparently doesn’t check to make sure everything is done properly. As he is the one I dealt with the whole time. They also wanted to only give me 1 master key, when the inspection for a certified vehicle states that they need to provide 2 master keys. It took me threatening to call corporate for Erick, the sales manager, to finally call me back and get it done. If I could give this place 0 stars I would. Hopefully nothing else is wrong with my vehicle.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
2024 Grand Highlander
byon 01/30/2024
I recently purchased a 2024 Grand Highlander from AutoNation, and the experience exceeded my expectations. The staff at AutoNation was knowledgeable, friendly, and efficient. The dealership provided a seamless buying process, and I felt well-informed at every step. The 2024 Grand Highlander is everything I hoped for, and I appreciate AutoNation's commitment to customer satisfaction. I highly recommend AutoNation for a positive car-buying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good Experience at AutoNation Toyota Hayward
byon 01/10/2024
I was referred to the Hayward location by the Costco Auto Program. I had a very good experience with Michael Sanchez, one of the Costco Authorized Contacts. The price was good and Michael explained everything very well. I am enjoying my new Camry.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Love My New Toyota
byon 01/03/2024
Autonation Toyota Hayward has an excellent customer service, follow up and closure of all the pees sales requests and question you have. This dealership is of remarkable quality and I would recommend it to everyone who wants to buy a new or used car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent
byon 12/16/2023
No doubt, their service was excellent- no hassle, no pressure
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service on 2020 Toyota
byon 12/08/2023
I received very good service. The service rep was courteous and explaibed what needed to be done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thank you for quick repairs
byon 12/07/2023
I was out and about a couple of nights ago when a whole bunch of warning lights went on simultaneously. So I freaked out and turned around to go home - didn't want to finish my errands and risk the car not starting again. I live near the dealership and since the gate was still open I asked if I could leave my car behind the gates when they closed. The sales guys said yes and had me fill out the envelope to leave my key in the box. Sammy got back to me pretty early the next day, had my car checked, and had the problem identified quickly. They got me a loaner, but were actually able to have my car fixed and returned less than 48 hours after I dropped it off. Yes, it was pricey since I needed some sort of special battery for my Prius, but it's supposed to last for another 10 years, so it's good.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Happy brake day
byon 11/30/2023
Big thank you to my advisor Sammy Tran and the awesome tech Develi who worked on my gr86. You were both respectful, honest, and efficient- something that is usually lacking when going to get work done on my car. I am grateful that I canceled the appointment I had somewhere else and decided to take a chance at Toyota Hayward to get my new rotors and brakes installed. Thank you for the oil change, brake fluids, new wipers, air filters and my new brakes! Thank you for not being pushy, or arrogant, or rude. I'm glad that I had such a positive experience and I will be back in the future (not for the roll cage though). I appreciate you guys!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent
byon 11/28/2023
Service was great helped me with my vehicle assisted me with a ride home and back to get my car. Very friendly and honest service was helped by someone in the service department named Sammy he was great amazing customer service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Subaru Crosstrek
byon 11/27/2023
Most the sales agreement was done online prior to going up to Hayward. "Sam" was great, and upfront about everything. I didn't understand why it took 4 hours to complete the paperwork since I was paying cash.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Poor job on an oil change.
byon 11/26/2023
I brought my car for an oil change at the end of October, only to find out weeks later that there was an oil leak followed by a clattering sound coming from my engine. I decided to take it back in to Autonation Toyota and they told me it was because I had a junk yard motor.....later to find out from a friend checking my car that they had used an after the market oil filter not suited for my car, and that was causing the oil leak. They need to be better at diagnostics as well as building trust with their customers, especially after they mess up big.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Financing Repeated 3 Times
byon 11/23/2023
My financing paperwork was repeated like 3 Times. They are not as savvy as Acura in making the process really smooth for a customer. Am glad they accepted my trade-in but they should have made the processing smooth & easy to understand.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thanks 6288 JAMES SMITH
byon 11/22/2023
Serviced for my 2019 RAV4, James is really helpful, nice, professional. When you do service look for James.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mrs. Judy Wong
byon 11/22/2023
All the staff are very courteous and helpful, knowledgeable for their jobs, especially Sammy rendered supportive services to me above and beyond , I really appreciate and thankful for him, and I am very comfortable interacting with him. Thank you for your company having wonderful staff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Experience
byon 11/21/2023
I had a fantastic experience at AutoNation Toyota Hayward, thanks to Sultani, Omid, and Hamid their Financial Manager. They were incredibly knowledgeable, attentive and available to respond patiently to all of my queries. The entire team's dedication to customer satisfaction made my car-buying process a breeze. I highly recommend them for a great car-buying experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Good Service
byon 11/03/2023
I had a fantastic experience at AutoNation Toyota Hayward, thanks to Jamal, Omid, and Hamid their Financial Manager. They were incredibly knowledgeable and attentive. The entire team's dedication to customer satisfaction made my car-buying process a breeze. I highly recommend them for a great car-buying experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments