James Ford
Customer Reviews of James Ford
Simple and Seamless
byon 03/09/2024
I ended up at James Ford by chance after visiting a large volume dealer on the peninsula. My experience there was night and day compared to the larger dealer. They were warm and friendly and I was treated like a member of the family. They did not have the vehicle that I was looking for on the lot but found it quickly and did not give me the run around that I have experienced at larger dealers. They were straightforward and honest in their pricing and worked to get me a good deal. They made sure all my questions were answered and treated me like I was a long time friend. These guys are great! I will definitely be back when it’s time to buy again! Huge thank you for making my car buying experience painless!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Simple and Seamless
byon 03/09/2024
I ended up at James Ford by chance after visiting a large volume dealer on the peninsula. My experience there was night and day compared to the larger dealer. They were warm and friendly and I was treated like a member of the family. They did not have the vehicle that I was looking for on the lot but found it quickly and did not give me the run around that I have experienced at larger dealers. They were straightforward and honest in their pricing and worked to get me a good deal. They made sure all my questions were answered and treated me like I was a long time friend. These guys are great! I will definitely be back when it’s time to buy again! Huge thank you for making my car buying experience painless!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Satisfied customer at James Ford dealership in Half Moon Bay
byon 01/11/2017
Gerald Watson provided us with an excellent service. He helped us choose the right car at the right price. We are impressed with Gerald professionalism and courtesy, as we are of the team who helped conclude the purchase, Mike Meister and Jim. ALL were friendly and welcoming.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Like dealing with friends
byon 08/05/2016
Roy and his team made my experience at James Ford very pleasant. There is a dealership closer to me but I'll continue to take the pleasant drive to James. Thanks so much for the great service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Tranny Repair was Excellent.
byon 07/04/2016
Finally after 5 trips to other Dealers these guys got my car running within 5 days. I waited for Parts from another Dealer for 3-4 months. They even Provided me with rental car where Serramonte Ford wouldn't even give me a ride home while my car was in The Shop. Thanks you guys, I will be buying my next car from you. Michael Theade
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 07/01/2016
Fast. I can walk down to the coffee shop, and count on having the car back quickly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
to expensive for labor on a battery
byon 06/22/2016
The service on my car was done in a good timing but i was just upset with that fact my battery was only $120 and i had to pay $200 for labor i feel that was way to much fot such an easy fix.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Excellence.
byon 04/07/2016
Excellence. James Ford is friendly, efficient and delivers more than promised. I am more than content and I know you will fell the same -- let those craftsmen get their skilled, but light guided hands on your vehicle. Call me for more details.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Love our Ford Escape!
byon 03/29/2016
We bought a new Ford Escape at the end of August 2015. Our experience with the dealership has been outstanding starting with our salesman, Gerald. He was the best. He asked us how we planned to use the car and recommended the model we bought for going to the mountains. We just had our six month maintenance appointment, and it was excellent. We love our Escape! James Ford has given us top notch service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service manager and workers
byon 03/28/2016
I'm not from that area, had a flat tire fixed at Americas Tire about an hour from James Ford when we got to the hotel close to James I noticed the tire was almost flat again we called James Ford at 5:45 pm and they said they would wait. Traffic was bad and we got there at 5:58 they checked the tire and got us a loaner car because I had an early am meeting. Because James Ford waited for me we were able to get to our customer the next morning and then James had my car finished. I have a bad heart condition and can't thank James Ford enough for taking care of us. Patrick Post
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 03/21/2016
Attentive manager and timely service to car problem I brought it in for, friendly personnel, no hidden fees. My car is a 2012 Fusion and the mechanic explained clearly what the problem was and was he did to remedy it.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Best Car Buying Experience....EVER!
byon 01/22/2016
Steve Meister is the man! No BS. Easiest car buying experience ever. Will definitely be back next time I'm in the market for a car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 11/17/2015
Service department very professional and helpful to all my questions, they really take care of my truck and the service they did to my truck "the best" Thank you guys.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Radio/phone modulec relacement
byon 10/31/2015
Brought 2013 in for replacement, under warranty of module for radio/phone that worked intermittantly. Works great now. Also checked a/c which doesn't cool when outside temp is above 80 degrees. Could not determine problem. Appreciate help from Service Manager'$ Rich and Darrel.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Good service
byon 08/18/2015
My experience was positive. Not only did they take care of the service needed on my car they provided transportation service so I did not have to miss my appointments.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 08/03/2015
Whenever I bring my car in for service the staff is great. Matthew always remembers me and is so helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Friendly service, without the pushiness typical of car dealerships!
byon 08/03/2015
Steve was courteous, friendly, and not pushy. We felt like the decision for buying the car was ours, and certainly felt welcomed and taken care of by Steve and the team at James Ford!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
James Ford took care of me!
byon 07/25/2015
Could not have had a better experience at James Ford in Half Moon Bay. Thanks to Gerard, Jim & Steve. Marco in the service department has taken care of me for 12 years.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
rotors
byon 03/24/2015
Very satisfied with the service & work! 10!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
What a joke
byon 03/01/2014
James Ford is a disgraceful dealership. My husband and I bought and 2006 Expedition from them in August 2013. We opted for an extended warranty and also advised not to purchase gap insurance as we were assured it was worth far more than what we owed on it. Fast forward to November, the car wouldn't start. I was told by the Service Department there was corrosion on the battery and everything was fine. Fast forward a few days, the car wouldn't start again and it felt like the transmission was slipping. Took it back in and were told it was going to cost $1300 to repair 6 coils, replace all the spark plugs and various other issues. We were also told the warranty that we paid $2000 extra for, covered NONE of it. Yet, had we opted for the more expensive warranty, it would have been covered as told to us by Dee the sales manager. The repairs to the vehicle took almost 3 weeks and the rental car we were first given didn't fit our sons carseat. When we informed them of this, they got us another rental only for us to return it because the work wasn't covered under the warranty and the extra rental was costing the dealership money. After much back and forth, the quoted $1300 repair bill was taken care of by the general manager, which we greatly appreciated. Fast forward again to now (February 2014), my husband and I decided the fuel costs on this vehicle are outrageous; time to find something more efficient. We took it to another local dealership to have it appraised for a trade in. We find out not only are we the NINTH owner (this is to be disputed by Jim B. himself. I'll explain...) as well as the vehicle has been in an ACCIDENT! Because of this information, we find out the car is worth LESS THAN 1/3 of what we owe on it. Are you kidding me? Not to mention, we have been driving our infant son around in a vehicle that has been involved in an accident. My husband and I decided this must be some mistake. We ran the car fax report, only to find out the information was TRUE. James Ford NEVER disclosed any information about an accident or that the vehicle had had so many previous owners. I went into James Ford today to discuss this information with the General Manager Jim B. First of all, he was extremely rude and dismissive. He essentially called me ignorant because I used car fax. He told me to my face that "Carfax is a joke! They're getting sued." He proceeded to tell me that he couldn't possibly remember who I was or what vehicle I had purchased because they sell "several hundred vehicles per month". Yet, 2 minutes later he remembered he ate the cost of the "extensive service". He pulled our file and there was NO CAR HISTORY REPORT. So he pulls the "industry standard report" as he called it and it shows no accidents. So I asked him in the Department of Motor Vehicles in Arizona are liars?(this is where the accident was reported on Carfax report) He said he couldn't have possibly known it was in an accident. I said isn't it your responsibility to research and know about the vehicles you sell? He said it's only his responsibility to know what is given to him by the industry standard. Jim B. also said that we are not the 9th owner of this vehicle, this is actually how many times the vehicle has been "registered". I don't believe it for a second. He quickly dismissed me and it was a complete waste of my time. He proceeded to tell me with a car that old of course there would be problems. I don't recall a 2006 vehicle being "so old". Also, he told me that I shouldn't worry in the slightest bit about driving a vehicle that's been in an accident, especially with my infant son because the car is "such a tank". He handed me his "industry standard report" and I walked out. Talk about a bunch of crap. Meanwhile, salesmen were rudely interrupting the conversation without even an "excuse me", they would just talk over me while they got their work done. My favorite part of the whole experience? He couldn't even wait for me to completely exit the dealership before he started speaking poorly about me and the purchase of my vehicle and the "free service" he performed on the car. James Ford will never have my business again. While I realize losing one customer isn't going to impact business, word of mouth and experience go very far. DO NOT BUY FROM JAMES FORD. EVER. Worst $11,000 mistake we've EVER made.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Great service with undivided attention
byon 02/19/2014
Our salesman was able to answer all of our questions - for hours. He was able to demonstrate Ford Touch and expound upon what we see on the screen. He always went the extra mile.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
1 Comments