Customer Reviews of Subaru of Glendale
Returned for 3rd Subaru
byon 10/17/2023
It was nice to work with same salesperson, Ernesto for the 2nd time- helpful, experienced & honest!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Returned for 3rd Subaru
byon 10/17/2023
It was nice to work with same salesperson, Ernesto for the 2nd time- helpful, experienced & honest!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Not satisfied
byon 10/05/2023
I felt like I wasn’t taken seriously at this location, I was treated as if they didn’t understand why I was there. Three weeks later, my battery dies and even after replacement and the Subaru Sherman Oaks location does an actual full diagnoses and fixes them. There was a night and day difference between the service between these two locations and I won’t be returning.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Great Service Experience at Subaru of Glendale
byon 05/09/2023
My car was serviced in March 2023 and I was really pleased. They provided basic maintenance including oil, fluid and filter change and tire rotation. They also patched a hole in my tire and changed the cabin filter. A multi-point visual inspection was also performed. Advisor Luigi Mangosing went above and beyond to provide exceptional service. This included changing my clock to automatic time change from manual. He was very thorough, courteous and professional. I would not hesitate to return to Subaru of Glendale and highly recommend it to all.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Subaru Ascent lease
byon 02/20/2023
Very pleasant. Garen was super nice and very helpful
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
Completing the purchase has been a headache
byon 02/16/2023
I purchased the car with about $1,200 in options. I took delivery without all the options installed. I was promised the remaining items (splash guards, door guards, floor mats, ...) would be available in a few days. Six weeks later, I'm still waiting. Getting the remaining items installed has been a headache. The people are nice, but they make promises they fail to keep. There seems to be choatic communication between departments and a lot of new hires in the shop. (On the last trip, I drove off the lot with the hood unlatched.) One hand doesn't seem know what the other is doing. All in all, I've had a dreadful ownership experience. Perhaps the dealer would have been more conscientious if I had purchased from a Glendale salesman. (I made the purchase through a 3rd party recommended by my credit union.) If I had a do over, I'd purchase from another dealer--or at least refuse delivery until the car was equipped with all the purchased options.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Car buying experience.
byon 02/06/2023
I had great time at SUBARU of Glendale. It has Very friendly staff, they asked me to call or go to dealer for any help, especially understanding the technology used in the car. Great experiance
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
Exact Model and options I wanted
byon 06/10/2022
Car was equipped exactly way I wanted it. It was immaculate and full of gas when I received it. Cost was competitive with other dealers.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 04/23/2022
My service advisor is outstanding. Thanks.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Greg
byon 04/21/2022
Very good service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Subaru of Glendale
byon 02/16/2022
I had several odd issues with my 2018 Crosstrek. There were some bumps along the way in figuring out the problems but luckily Subaru of Glendale worked diligently with me to resolve each problem. Thank you Subaru!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
TERRIBLE DISHONEST SERVICE
byon 01/31/2022
They charged me for work thay they did t ot do, and when I let them manager know i was only able to leave a message and he never got back to me!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
service
byon 06/28/2021
The service is fine, but they continue to call the wrong telephone number no matter how many times I give them the correct number. Frustrating, even though to you it's a minor detail.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good 👍
byon 01/18/2021
Fast and smiling
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
EXCELLENT BUYING EXPERIENCE!!!
byon 11/09/2020
Very impressed with Subaru of Glendale. I told Ladi (internet sales) over the phone what I was looking for, and it was complicated (one pay lease, specific needs, etc.). She called me back 15 minutes later with numbers better than expected for the perfect car for me. I picked it up the next morning. The car and paperwork were ready, and it was the easiest car transaction ever.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Mostly good but bad experience with a sales rep
byon 10/05/2020
I recently bought a 2020 Subaru Crosstrek Hybrid from Subaru of Glendale. Mostly everything was fine, and I enjoyed working with my sales rep, Leigh. However, I had a bad experience with a different sales rep, and I think others should at least be warned if they are going to this dealership. When I arrived on the lot, I was greeted by Jose, who spent a little time with me looking at the Outback. When he asked if I wanted to take a test drive, I answered “Not today” because I was on my lunch break and had to get back to work shortly. He immediately lost all interest, handed me his card and walked off. I thought his behavior was rude, but it was going to get much worse. I continued looking around and became interested in the Crosstrek. About 10 minutes later, another sales rep, Leigh (pronounced “lay”), saw me and asked if had any questions. I asked about the Crosstrek and she answered all my questions. In fact, she spent quite some time with me and we walked around the lot looking at the various models on display, even though I had to get back to work. That’s when “Jose” showed back up and started tagging along. I was like, dude, you blew me off, it’s not your sale anymore. You don’t get to come back and claim it. Leigh was the one building a relationship with me. Jose persisted in tagging along so I basically ignored him. So I told Leigh the same thing, I had to get back to work and couldn’t take a test drive but I could come back Saturday and spend more time. She happily agreed. All cool, right? And she didn’t just walk off disinterested all of a sudden. As promised I came back Saturday, I spent a lot of time looking over the cars, and took a test drive. Leigh’s floor manager came along, and he and I also got along great and built a good relationship. All good. I told them I’d buy the car, and we started the paperwork. Leigh and her floor manager did everything possible to make sure I got what I wanted. The three of us even drove around to their other lot to find the same exact vehicle I wanted with the least milage :) I enjoyed the experience. After the paperwork, I was going to take delivery and Jose shows up again. He and Leigh are showing me the vehicle, especially the electronics and entertainment system. Leigh went off to get my tags, and Jose gets in and starts badmouthing her while she was gone. Said she was new and didn’t know what she was talking about and now he had to go back and re-explain everything to me because she was so new. I actually had no problem with her explanations. She had already got my Bluetooth paired up and got me registered in the Starlink system. No problems. So Jose starts telling me how the navigation system would automatically start navigating to my home address if I simply said “home”. I’m like, no dude, you have to say “hey Siri” first, or press the voice command button on the steering wheel or something like that, it’s not going to just switch destinations because it hears the word “home”. Jose insisted that it did because it had a “gadget” to do that (his word). I kept telling him that’s not how it worked and he got stubborn so I finally just got angry and told him to GET THE [non-permissible content removed] OUT OF MY CAR. After his sexist badmouthing Leigh and then this [non-permissible content removed] about the “gadget” I’d had enough. He got the message and got the [non-permissible content removed] out :) So unfortunately, I can’t give the dealership a full five stars because of this bad experience. I spoke to the floor manager about it and he was thankful that I told him and apologized and everything, so I hope they took my complaint as an opportunity for improvement. If you go to this dealer, Leigh will be very helpful. Avoid Jose at all costs. And if you have any problem, ask to speak to the floor manager Baris. He’ll help you out.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
BE AWARE UNPROFESSIONAL DEALER
byon 01/21/2019
Unethical business practices, misleading information , damaged my credit and I was not asking for finance from the dealership, I have my approval from my lender they did not care they refused to sell me the vehicle, if you have an outside lender be aware DO NOT WASTE YOUR TIME DO NOT GO THERE
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Great job Enzo!
byon 04/27/2018
My purchase was made possible because Enzos high level of professionalism and service He provided me. He was able to answer all my questions regarding the car that made it easier for me to make the decision to purchase the car.I admire his patience in dealing with me even though it took several hours.I wouldnt consider going to a different dealership or working with another salesperson. Great job! Thank you
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great customer service!
byon 04/27/2018
I came here about 6 months ago and trying to buy an STI. Enzo was there to help me out with every possible questions I have regarding the car. He was knowledgeable and he knows the in and out of every car. I would definitely recommend this dealership to anyone who are looking to buy a vehicle! Don't forget to look for Enzo he will square you away
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best experience
byon 08/28/2017
Went to get an oil change for my 2017 Subaru Forester..while I was waiting in service I got approached by a nice lady named Nicole. She asked me if I had a few moments and introduced me to the new 2018 Forester. Make a story short, they got me a brand new 2018 Subaru, lowered my payments and even paid for my service. I love it. Thanks Nicole and Glendale Subaru. You guys rock./
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Worst experience I have ever had at a dealership
byon 08/28/2017
I got the WRX 1 month and 2 weeks ago, I traded in a Ford focus from carmax and still owed to them. They promised they would pay the remaining balance for carmax and I dont have to worry. It took these guys 1 month and 2 weeks, and 7 phone calls for them to finally do it. Omar, which is the man that was supposed to help me blamed me for the late payment for carmax, he said "You never have time to come to the dealership everytime we call" they never called once for this, I had to call 7 times for them to give me an answer, Omar was blaming me for this and I do not appreciate that at all. I cannot belive they expecb me to pay so muhfor this car and treat me this bad and not do their job right. I do not recommend anybody to come to this dealership ever, worst customer service I have ever experienced. They had me go to the dealership 3 times to "sign papers" because they forgot a few steps, 3 times within the month and I live pretty far from this dealership. I am sick and tired of these people calling me to go to the dealer and sign more papers, its ridiculous! I advise people to go to another dealership or go with another manufacturer.
- Recommend this dealer? No
- Did the dealer honor all commitments made? No
PLEASE DO NOT BUY FROM HERE, YOU'LL REGRET IT
byon 03/29/2017
Worst place ever! All they think about is what is the best way to screw you over. Take it from me, they will be a huge headache to deal with it when you actually need assistance.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
We strive to provide an experience exceeding the expectations of our customers, and we extend that same philosophy to supporting the community in which we live and work. We approach our community investment with the same drive and energy as we do all of our core business practices.
Subaru of Glendale is Proud to Serve Drivers throughout Glendale, Los Angeles, CA, Van Nuys, CA, and Pasadena, CA
Here at Subaru of Glendale, we always strive to be the number one automotive solution for drivers throughout Glendale, Los Angeles CA, Van Nuys CA, and Pasadena CA! We achieve that goal by supplying a vast selection of new and used cars, simple financing solutions, and exceptional auto repairs and service. Of course, it's our legendary customer service that will keep you coming back to us year after year!
We'll help you find the car of your dreams from the largest inventory of Subaru models! Make it a point to stop by our Glendale showroom to test drive a new Subaru.
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