Premier Subaru of Fremont
Customer Reviews of Premier Subaru of Fremont
New 2024 outback touring owner
byon 07/10/2023
Unbelievable! No pressure, friendly and straightforward.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent oil change
byon 08/22/2023
Great pickup and delivery service. Car wash OK, but didn't vacuum/clean interior.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Tire change
byon 08/15/2023
Staff were nice and accommodating.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New 2024 outback touring owner
byon 07/10/2023
Unbelievable! No pressure, friendly and straightforward.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Services Seriously Recommend
byon 06/05/2023
was told need to seriously change my brake fluid and check my brake caliper. brake fluid change was $200 n brake caliper inspection was $200. decline and brought it to another mechanic whom confirmed brake fluid is good and brake is good shape. dealer trying to get you to spend unnecessary money.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Stubborn Dealer
byon 04/22/2023
I didn't plan to write a review, but Subaru has emailed me twice asking me to post this, so I will. The process was fine -- I was able to negotiate a price by text which was fairly seamless. The price was fair. My decision to use Premier Subaru of Fremont was mostly based on availability of the vehicle I wanted. I felt the purchase experience was the typical "hurry up and wait," despite having agreed upon a price before I got there and paying cash. I really felt like they had me wait just to wait, or at a minimum, they didn't do anything to expedite the process. The real frustration is my present situation with Service. The car has an automatic High Beam Assist function and frankly, it just doesn't work well. If there are -any- ambient lights -anywhere-, the feature refuses to allow you to turn on the high beams. Yes, there are work-arounds (you can turn the headlights on manually to defeat the "auto" function, but that means I don't get the auto on/off headlights that I paid for). No problem -- owners manual says the automatic High Beam Assist function can be disabled by the dealer. "Cool, I'll just get it disabled." After several discussions with Jeffrey and Devon, I've been told.... ...the feature cannot be disabled. ...the feature can be disabled, but they won't do it because it's dangerous (I might use my high-beams to blind someone). ...the feature can be disabled, but they won't do it because of liability. ...the feature can be disabled, but they won't do it because their legal department said no. (But they won't provide me a contact for the legal department representative.) ...the feature can be disabled, but it violates California law to do so. (But they won't provide the California Vehicle Code section it allegedly would violate.) ...I was also promised a call back from "Dan," but never received one. The aforementioned arguments are ironic, since I believe quite the opposite: that they've sold me an unsafe vehicle with defective headlights. It's an easy fix and I never imagined having this problem.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
A careless and poor experience that put my wife's life at risk
byon 04/10/2023
We had been taking our cars to Premier Subaru for many years and the last incident was the last. After having to swap out our whole motor due to a piston cracking while we were driving it, my wife was driving the car, smelled gasoline, and then the car died. The engine bay started smoking and then caught on fire. Thankfully she was not in traffic and could pull over to the side. Thankfully my children were not in the car. The dealership lawyered up quickly and did NOTHING to make it right, except for offering lame platitudes and a promise to "do better." Whatever that means. Don't take your car to this dealership for service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Excellent experience
byon 03/01/2023
I am a single elderly women and this was the first time I was buying a car on my own. I called first and was greeted by Trey and test drove a car. I returned a couple of weeks later when they had the model in I was looking for and in the right color.I test drove again and new I would be purchasing that day. Trey was always friendly and never pushy. They were super busy and it was getting late so I put a deposit on it and returned 2 days later. The financial gal was super friendly and Trey went over everything on the car and I believe a second person did also go over more of the features. I made an appointment about a week later and Rabi went over everything again and answered all the questions that I might have. Everyone left me with their personal numbers so I could call them if I had any questions and I actually did call Dan who had checked up on me.I have all their numbers in my phone now. I felt so good about my purchase and would definitely recommend this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Worst Car Dealer experience
byon 07/08/2022
Yesterday I went to Subaru to test drive - 2022 outback limited trim. Met with a dealer and went in. He opened his computer and searched one of them and told me its around 40k so if you lease it will be around 800 per month. I told 'ok'. Then he asked me "Would you be able to afford it? "[The way he was looking at me with a teasing smile, i felt really bad]. I told if I am not then why I am asking for it. [It was so unprofessional, insulting and ridiculous question.] However, I controlled my anger or frustration and said him politely could you please arrange the car for test drive. And also told why are you asking me if I can afford or not. He responded that he want to check if that is in my budget. I responded that it does not make sense. What is your budget and can you afford is two different statement. Then he locked his computer, put his hands in his pocket, got up, looked away and told me looks like you are not planning to buy. So we look for somewhere else. I felt more insulting and asked to be very sure that - "Are you asking me to leave?" He said : "Yes" I have no clue what was his problem. Why he behaved so rudely. I would rather go 40 miles to buy a car from different Subaru dealer than this. This is the worst experience. Do not go to this dealer. They are unprofessional and rude.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Routine service
byon 06/13/2022
Excellent
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
service
byon 01/06/2022
Service mgr was very kind and the service advisor was helpful. I give 4 stars because they fixed my car with great price. The deduction is for the fact that problem should have been caught from the beginning when they performed multi-point check. Overall, this dealership's service dept. is outstanding under the service mgr's leadership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Subaru-Swift Service!
byon 03/23/2021
Excellent service all the time for my Forester regular maintenance. I’m attended to as soon as I arrive for my appointment. If I can’t wait till the job is finished they arrange for complimentary Lyft to work. Then they arranged to deliver my car to work! They complete the work as promised. All the time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Regular Car Service
byon 03/03/2021
Had a Subaru representative call me and let me know that I could come in for a routine checkup with no appointment which was convenient for me. I was able to go in with nearly no wait and was helped promptly. No problems.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Loaner
byon 04/24/2020
It is hard to get a loaner. I make an appoinment at the dealer so I can get a loaner the next week. The guy that help me forgot to reserve a loaner for me.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Poor Operational Customer Service
byon 09/03/2019
I bought a lease for the Ascent and traded in my SUV. The lease was fine but they hold back the check for the trade in value saying there was no signatory for the checks that I should be receiving. The signors went for vacation and be back for two weeks. In the meanwhile, I have to wait for them to come back from vacation and then they will sign my check. Was wondering what kind of company would operate like this. I was in the retail business for 30 years and never have to treat our customers like this. It is just pathetic that they are treating their customers badly and get away with it. Im sure they won't get any repeat business from me. I still have not receive the check since August 20, 2019.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
OK.
byon 07/11/2019
All the regular services was very satisfying. But I was told about a slow leakage of air from one of my tire and asked to replace it. And I ended up getting new tire and spent good amount. End of the day I expected not to see the same low pressure alert on my dashboard. But no. I see it after a 1-2 weeks. So again I need to spend the same amount???
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Great experience.
byon 06/24/2019
The Salesman and Finance department is great!!! Very knowledgeable and professional.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Very poor dissatisfactory customer service
byon 04/26/2019
They don't give the customer an option to think over and decide with their comfort levels. They will show the vehicle only if you decide to buy with them. And if you say you want to decide after the rest drive and see the vehicle, they will straight away say we can't do that. Disappointing customer service and bad sales/rude attitude
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
great no fuss no muss service
byon 04/19/2019
First maintenance service at Subaru service center in Fremont, CA. Subaru service staff was able to assist and answer our questions. Service completed within a few hours.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
From Berkeley to Fremont
byon 04/03/2019
It only took an over the phone first service oppointment scheduling conversation for me to know that I couldn’t use Berkeley service location; they weren’t touching my car. Fremont has great reviews and deserves it if not more. My things are precious to me and based on the interaction with Fremont customer service I’m happy to drive 36 miles for their service. Thank you all and I knocked out a bunch of pages in my book!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fast and friendly
byon 02/05/2019
I was pleased at how friendly the staff was at Fremont Subaru. My service was taken care of quickly and was given periodic updates. I would gladly take my subaru back there any time for service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent dealership
byon 11/05/2018
I had a pleasant buying experience at this dealership. Sale reps, finance, delivery was nice and courteous. Negotiation and sell process was no pressure, straight forward, and I was happy with my purchase. I would do business again with this dealership. Great cars.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments