North County Cadillac
Customer Reviews of North County Cadillac
Don't Purchase Here!
byon 02/28/2015
Purchased a vehicle and got talked into an extended warranty. 1 yr later our needs changed and we had to trade in the truck for an SUV. A refund is to be issued on the extended warranty since it has not reached the years or mileage end date. I have been trying to get a refund since December 2014 it is now almost March 2015. It took almost 3 weeks for them to return my initial call, until I started getting really upset on everyone's voicemail. They were supposed to mail me the cancellation paperwork to fill out bc the guy just couldn't figure out how to email it to me. 2 weeks passed and I didn't receive it, so it apparently got "lost" in the mail bc they claim to have sent it. Then the guy finally emails it to me but needs it mailed back for an original signature. That was 1 month ago. I called for a status update, never got called back. Called again today and left another angry voicemail and got someone on the line who told me they dropped the ball again and never actually submitted it for cancellation. Bottom line, they're fast to sell an extended warranty but obviously don't want to issue the refund!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Buyer Beware
byon 02/24/2012
Bad Faith poor Service !!! We came into the dealer to order a new 2012 cadillac srx as the 2012 models just arrived but they didnt have white in stock. We were told white was discontinued so we picked black.(We really wanted white) We took our car back for service a couple months later and noticed a white srx on the lot.Later that day I called the dealer and asked to speak with the owner of the dealer. The receptionist was rude and told me there was no owner as the dealer was a owned by a corporation. I then asked to speak to the president she told me there is no one I can speak to in that position of the company. I then asked to speak to the General manager she said he was at an auto auction but she would give him the message. I never got a call back from the GM. A few days later sent an email to my sales person Sheila she was slow to respond it took me several emails and over 3 weeks to get any type of response. The response I got was shocking. They told me I could trade my almost brand new Srx in for a white one on the lot if I gave them $15,000 and my almost brand new garage kept 2012 srx with 4500 miles on it. The dealer in my opinion made three major mistakes 1. they were misleading/dishonest about the colors that were available for the 2012 year 2. they failed to follow up with the customer in a timely manner. 3. When follow up was made the offer to resolve the issue was unreasonable and in bad faith. If I was asked by the president of this company how they could do better next time I would tell them to re-train the receptionist to welcome any customer to speak with management. I would make sure my general manager returned every customer issues calls and I would make sure my employees used good faith practices in resolving all customer issues. They lost me as a customer but should not have I wrote a check for the car and didnt hagle on the price. i wonder how many customers step into there dealership and do that. Not as many as they would like I would guess.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
