Honda of Escondido

by Very Unhappy Customer on 03/20/2021

For starters, I have purchased 2 Honda’s at Hoehn Honda prior to this car and I am very disappointed in the glaring difference of customer service. Went in today to make a purchase. Sticker price was 31,500. I offered 29k and committed to making the purchase today with my original sales guy, he went back to ask his manager. I never saw my original sales guy again, the manager came in and said we were far off from a deal. Not sure what he considers far off since my offer was 2,500 less than sticker. Instead of counter offering, which I understood to be the natural order of things, he asked me if I wanted to make another offer. Not sure what has happened to the car sales industry but sounds like they want the customer to do all the heavy lifting for them and make an easy sale. I let the manager know I was also looking at the exact same model 60 miles away with 10k less miles plus an entertainment system for the same price they were asking, his response “sounds like it might be worth the drive”. Terribly rude customer service, sales manager left much to be desired as far as the negotiating process goes. Very disappointed in the experience with this dealership.

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by livinginsd on 05/01/2010

I contacted Honda of Escondido through edmonds.com. The internet sales division there contacted me. The internet sales manager, Paul Najor, contacted me and gave me an MSRP on the model I was interested in and the "You Pay This" price. It was a really good deal and he said that it was a sale going and was to end soon. I confirmed the price with him via email and then I asked for the out-the-door price just to get another form of confirmation as I was suspicious that there might be some hidden costs he wasn't claiming. But, he gave me the out-the-door price based on this "good for 48 hour" quote. I drove to the dealership, and then asked him for what the price was on another model that was one-up from the model that he quoted. He quoted me $1500 above the current model after looking it up. We took a test drive and said that I would come back with my wife to test drive. We went back 3 hours later and she drove the car. We stated we were interested when the salesman went back to his office only to find that he "made a mistake" and that he was $1800 under what his actual price should be. Forget that he quoted me in writing, confirmed in writing, confirmed yet again in writing, and YET AGAIN face to face. Only when we expressed definitive interest did he "find his error". What a typical sales gimmick and one that I didn't expect as internet/email quotes are supposed to bypass this type of thing. I read one review before I went in that second time that this happened to someone else at this dealership. What did I find out later from reading other reviews later? Same thing happening to others. They all state the same thing --email correspondence for a couple days, followed by a different price once you go in and these sales people and managers coming out expressing a misunderstanding. Kind of hard to misunderstand prices "in writing." Anyway, when this was happening to me I told him that I read a review stating that this same experience happened with this other person. What did this salesman say as he turned and walked away? "Well, people make mistakes."

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by joselskipper on 07/22/2007

I have always wanted the Honda Fit Sport A/T but very hesistant to actually try and buy one because I am upside down with my 03 Civic Hybrid. The gap between my loan pay-off and my trade-in keeps me from getting one of the Fit Sport. I've been to several dealerships from Orange County to San Diego County. Honda of Escondido turned out to give the highest appraisal for my 03 Civic Hybrid without me having to wrangle. With the trade-in, I was able to lower the gap in my upside-down situation and made the new vehicle affordable. What's even better is that they had my new loan financed by Honda Financial plus whatever upside-down balance I have to roll over at a way better rate than the Capital One Blank Check I have from Capital One Auto Finance. These guys exactly now what you want, value for your money. They don't engage you to a lot of talks, but will give you the best price. I didn't even pay extra for the Honda-recommended MSRP, except for the destination charge, tax, and some options I wanted. The internet sales, finance dept, and delivery were all terrific. The cons though, some of the vehicles came pre-loaded with options that you may not want. You can have them taken away or negotiate. Never get yourself pressured from getting options that may not work for you or that will bring up your monthly, no matter how they make it sound as important. Nevertheless, every dealership does the same thing. I came out of the dealership very happy. Overall, I am going back to Honda of Escondido should I need to get another Honda in the future.

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