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Audi Escondido

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Customer Reviews of Audi Escondido

6 sales Reviews
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5 out of 5 starssales Rating

Very good Internet Sales Team

by pce1 on 12/23/2012

When it came to researching a new car, I did what most of us do now: consulted reputable Internet sites for available products and fair pricing. Once the vehicle of choice was "built", Audi Escondido was one of the first to respond. Although they did not have my type of vehicle on their lot (in the right colour and with manual transmission), they offered to order the vehicle from the factory and still honour the Edmunds.com pricing. I found such offer very fair. I did meet with the Internet sales manager in person who went over the details of the process, described the product and available options, and let me test-drive a similarly-equipped vehicle. Although we finally purchased a used Audi with the most of the options considered elsewhere, I am very thankful to Audi Escondido for the pre-sales support they offered.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Yes
2 out of 5 starssales Rating

Fair to poor sales support at Escondido Audi

by jdaa on 06/06/2012

I visited Audi in Escondido 3 different times. The first visit was get a look at Audi's up close for a comparison between Audi, BMW, and Lexus. I did test drive an A4 and really liked the vehicle. Had a rookie sales guy, so his knowledge was limited regarding the car. Was given Audi literature by one of the seasoned sales guys which was nice. Not ready to buy at that point. Second visit 6 months later after work around 5 PM. Found 2 vehicles on the lot that fit my needs, but no salesmen came out to show the cars. Went inside the building, and no one around or even offered to help or notice I was there. Saw two salesmen having a discussion in their office and went in and asked for help. Getting information was like pulling teeth. One of the A4's I was interested in was a courtesy vehicle which was not available for 3 more months, the other was a new vehicle. The salesman that helped said he would check with the manager to see when the courtesy vehicle might be available so I provided my contact information. Never received a call back. Started visiting other dealers including Hoehn and Mission Viejo who were much more responsive. Requested quotes through email from all three dealers, an received immediate responses from both Hoehn and MV, but not from Escondido. Called Escondido and finally got a quote, even let them know what ballpark the other dealers were in, and options I was looking at. Escondido quote came in higher than the others. Never followed up.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
5 out of 5 starssales Rating

Comfotable, easy and quick

by cr32811 on 03/12/2012

With having a few years in the car business, I knew exactly what I wanted and needed to do in order to buy a car. My wife had several things she was interested in so our search was quite extensive. We had spent many days and several hours each time at various dealers not to mention countless searches online. I inquired on pre-owned A4's within a local radius and they had one that matched my criteria so I opted to check it out. The night prior to going here, I stopped by a local Infiniti dealer to check out the same exact car from the model, trim everything and also had 7000 less miles. After a grueling 2-3 hour test drive to numbers phase, my wife and I left even though the price was at an agreeable figure for us. My next option was to check out the car we ended up purchasing because of the Certified Audi Preowned program. Better warranty, replacem,ent of tires, brakes etc... Although we had negotiated to a price I was willing to pay at the Infiniti dealer, I ended up buying from Audi Escondido for a little more than $2500 over the Infiniti dealer price. The fact of the matter is, 1. Only Audi dealers can certify preowned Audis, 2. The salesman, Guy, made certain my wife knew everything she needed to know about the car, 3. They were more professional and didn't try to pry my wallet open (Perry Infiniti went back and forth time and time again trying to get me to buy right then and there when I repeatedly said, "No, its a good number but I'm not making a decision tonight") Lastly, I spent time testing all the dealers/salesmen to see how they would respond to the answers I gave them and not one made suggestions to sell me on anything, they just dropped their cards and folded so to speak. My bank had us approved at 2.99 for preowned and Guy made it a point to note Audi rates were at 0.9 for certified and then without hesitation started the credit app. It was ultimately a sum of all sorts of things, but they seemed to be more in the interest of satisfing us rather than mooch our money. My experience was good, they promised some dent repair on the rocker panel and even though it is sold as it stands, it just goes to show their customer loyalty means more to them than the dollars and cents. I will soon be moving out of Cali and will be the happiest I've ever been once I'm out of this state cross the state line, but if you are in the area and are looking at this dealership, I'd recommend them. Their sales staff is pretty good at "selling" so I'd take a crash course on car buying tactics if I were you. They'll make an Audi seem like it's on a pedestal, but maybe that's just the car doing the work :) In my opinion nobody should leave here empty handed especially if you want to be treated fairly while buying a car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Awesome USED CAR Experience!

by 2bsi2 on 01/01/2012

First -- KNOW WHAT YOU WANT! Second -- Stick to First! Initially wanted to check out a vehicle I found online and wondered if it was worth $4k more than what other's were advertising the same make and model for -- being cost contious, I also wanted to see what was out there. I decided I would shop around to see if the others were near par. After a week of 'checking' out everything in the county -- I realized I should RUN back to Audi Escondido. The other vehicles priced out $4k lower were no where near the quality, felt as SOLID of the vehicle I ultimately bought. -- Almost defeated, I get a nice email from my sales guy I spoke to initially and I drove right over. Suddenly the $4k was nothing but a memory. With no negotiation, I told my sales guy (the one who sent me an email) exactly what I was willing to do and they made it happen. I was in and out in under 2 hours -- drove home in the vehicle I initally wanted to begin with -- just this time, I knew I was getting a quality vehicle, Carfax Buy Back Guarantee, Extended Warranty in place -- a Clean Deal -- Just goes to show that not all dealerships are created equal. Some of them you just need to walk away from -- in some cases RUN FROM -- I will keep returning as this was the best experience I've had in years!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
1 out of 5 starssales Rating

HORRIBLE SALESMAN

by 08q7 on 12/02/2011

Looked at the new audi a6. I knew more than the salesman about the car. I put one on hold at santa monica audi. BETTER PRICING AND SERVICE THERE.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable
4.3 out of 5 starssales Rating

Great Experience

by kglee79 on 11/04/2010

A salesman came out right away to greet us and show us the car. He was knowledgeable, courteous, and responsive to any questions that came up during the 8+ months we dealt with him. Never felt over-pressured to buy and felt comfortable talking to the salesman. When a car came in with a particular option I wanted to try out the salesman was more than happy to allow me to try it out to see if I wanted to order it on the car I was getting. He also sent me pictures of the car in a couple different colors when they came in as well to help me decide which I'd like best. Since we ordered the car and it was the first of it's kind at the dealership there was not much room for negotiating, but was given some breaks on the warranty packages and accessories. Had an issue with the rim being damaged on the lip which they took care of right away once I noticed it a few days after bringing it home. Overall very happy with our experience and would purchase from them again.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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