Longo Toyota

by benrodri3 on 09/28/2013

Tony H. was sensitive to my personal and financial needs and provided me the best options available. He quickly developed a personal rapport and treated me much better than other dealers I had visited days prior. He made my purchase enjoyable and I felt like I was treated fairly. Additionally, he managed to provide me a fair trade in price on my 2011 Camry which allowed me to purchase the vehicle I really wanted. The trade in was fair, the finance experience was exceptional, and most of all, the service was phenomenal. Longo, Tony is worth his weight in gold. If you are looking for a car, contact Tony. [contact info removed] I very seldom go out of my way for reviews, but Tony is the best!

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by JimChino on 01/04/2013

We recently purchased our 5th Toyota from Longo Toyota, a 2013 Tacoma Double Cab long bed. For the last several years our salesman has been Donald P. This was, as always, a NO pressure purchase made as simply and cleanly as possible by Donald. We have always been treated with the utmost courtesy and have always made truly fair deals in our purchases. We ALWAYS recommend Longo and Donald to any of our friends who are considering the purchase of a new Toyota!

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by happycustome19 on 10/21/2012

We bought Prius C from salesman Sal S. Very curteous and professional. From walk-in to drive away the processing took less than 3 hours, that included the test drive, trade-in and financing. We did not have a pink slip with us for our trade in, so Longo processed us anyway and we came the day after to turn in the pink slip. Overall, we were not chased by any unsolicited salespeople but when we needed help they were efficient and available for us every step of the way. There was a lot of aftersale followups from Longo so we felt appreciated as customers.

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by clarencebarnes on 03/22/2012

I work in the automotive business as an expert host for Car Craft, Hot Rod and Popular Hot Rodding Magazine as well as I review cars for for Auto Trader. As you can imagine I get to see the automotive business from both the customer experience side and the behind the scenes dealer / manufacturer side of things. From time to time I am asked to help people find great deals on cars. Since I love to test drive cars and I know where to find the best deal, I am always up for helping people find a great deal. This past week I purchased a Toyota Prius (package 4) for a client; this would be my third car in just two years that I have purchased from Longo Toyota. Every time I approach finding a car, I put the word out on all the different Internet sites, requesting specific colors, model and trim. Because of my schedule, I ask for on the lot availability via email and please no calls. It’s worth pointing out that there are about 75-80 Toyota dealerships in Southern California, so immediately, my phone explodes with sales people responding to my request for no calls. One sales person after another from the usual dealerships, calling to tell me how “rare” and “hard to find” the color or trim level I have requested is. I didn’t ask how rare the car was; I simply asked if they had the car on the lot… and I guess “no calls” means, call me in car sales speak. Keep in mind; I am shopping for a white Prius, package 4, not a 1962 Ferrari GTO. Rare, hard to find, limited edition, today only, Just for you, Elvis would have bought this car… I think I have heard everything. It’s amazing how the different dealers approach a customer, regardless of what you write in the online request. Longo reminds me of Disneyland. Think about it, Longo, like Disney, is owned by a family, the Penske family. Even though the Penske family has been involved in over 330 automotive franchises and 40 vehicle brands, they, like Disney, the Penske family have never lost sight of the customer AND the customer experience. I have yet to meet a "B" player at a Penske property.. Last week, I worked with David Liu, Derek Nguyen, Henry Lawanson (who called me back from vacation in Nigeria) and Kevin Holley to bring together an amazing deal of a 2012 White Prius, package 4. Not once did I have to sit through the theatrics of "old school" sales tactics, it's just not the way they do business and I am grateful for that.

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by ilaofficial on 02/23/2011

I like everyone else hate going to dealerships but Longo would be the exception. I called and asked for the internet fleet manager. Once I spoke to Eddie I was sold the guy beat anyone else's quote and gave me a trade in value for my truck that I was happy with. I could not be happier with my purchase. Their was no need for negotiating. I was in and out in about an hour and a half. The only reason why it took a little longer was because they were washing the car :) Thanks again Eddie! Ali Villavicencio

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by aplatt1 on 10/13/2010

I had an excellent experience buying my 2006 Highlander Hybrid at Longo. They were one of only a few dealers willing to put me on waiting list 1 year before the HH came out. They called me 2 days after the car came to market, I went to test drive it, and bought it, NO HAGGLING, FOR LIST PRICE. Contrast that with Miller Toyota in LA, who tried to gouge me for an extra $10,000 for the same vehicle! Longo was completely professional and straight-forward. Also, the phyiscal dealership is very comfortable. They literally have a mini-mall food court (Starbucks, paper stand, fast food franchises) and lounge in the dealership to keep you occupied while waiting to get paperwork done. In other words, best deal, best service. Longo gives customers a fair deal, unlike dealers (like Miller) trying to rip you off. Even though Longo is an hour away from where I live, I will go there again to buy another car. (I don't usually write ecstatic reviews, but when a business earns one, I want to tell others.)

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by robl3 on 09/09/2008

Because I was in the market for a new Toyota Camry with navigation, I check with dealers in the area to obtain the best price possible (don't we all?). After a frustrating attempt to work with the local Toyota dealer, I sent out an email to several othe dealers requesting their best price. Longo answered back quickly. I responded the price was higher than I wanted to pay. They said that they would work with me on price. I set up an appointment. Going in, I knew that Longo had the largest inventory of Camrys in the area. Ali Adnan, one of the internet sales managers, met me at the dealership. He was low-key, but informative and answered each of my questions competently and thoroughly. He showed me the car and took me on a test drive to experience the car's performance on the street and on the freeway. It was short but very complete. Believe it or not, I have had dealers "forget" this step. I asked for his best price and received a very good one, which I negotiated to a point at which I was willing to pay. No heavy handed tactics. No sales manager coming by to tell me that I should close the deal. As mentioned by others, the paperwork was easy and painless. George Huang in Finance ran it through the computer quickly, so that it took no more than 20 minutes total to complete. Mr. Huang was also very friendly, humorous, but competent. I was in the dealership at 11 a.m. and out before 1 p.m. owning a car I liked very much. Mr. Adnan promised to deliver the car to my home (about 30 miles away) at 11 a.m. the following Tuesday. At 11 a.m. on the dot, it was in my driveway. The gentleman driving the car out showed me all of its features and answered my questions thoroughly. Again, he was very friendly and a credit to the dealership. In summary, I would rate my buying experience as excellent. The professionalism, competency and approach of Longo and its staff are to be commended.

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by johanesho on 07/22/2008

I am trying to buy a new toyota Corolla a week ago. Before I came I was shopping for the price. I called Longo Toyota and talked to the sales person named by George Sun. He was referred by a friend of mine who bought his toyota Camry 2 years ago. I specifically mention about what I want over the phone and repeat the spec to him twice. I asked him if he got what I want and he said he had it. So George Sun gave the quote over the phone and I immediately came to the dealership within 1/2 hour. After I talked to him he asked me to fill out the paperwork. He said that he want to talk to his sales manager. After 15 minutes he came back and he said that he couldn't give it to me with the price he quote it to me over the phone. He said his manager wouldn't approve it. After several negotiation He said that he won't give it to me. So we left the place and feel disapointed and waste our time almost 2 hours. A couple day later I found out that he run my credit report without my permission. I called him right away and he said he apologize because he thought I am going to buy the car and finance it thru Toyota. I talked to his sales manager and fleet manager named by Kahn. and they repeated the answer the same things. I feel violated and mistrust by the company and its staff. You guys show a very bad customer service and disrespect to your customer. I know that these people put the great named of Longo Toyota down to the drain. I did not expect anything in return but feel violated and humiliated. I hope someone from Toyota Co read my comment and fix the issues. thank you

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by thatsrealnice on 04/27/2008

A friend bought a 08 Corolla & I bought my 08 Yaris S there. Service is great. Different from all the others. They took me very seriously even though I look like im 15 years old, (really 19) while others questioned my seriousness in purchasing a new vehicle. They don't hassle you. The sales associate told me "whenever you are ready, just let me know, don't rush to buy a car." I easily talked down the sticker price by simply asking. no arguing. nothing. :) They don't follow you around. They take you around in golf carts. FASSSST paperwork. was in an out with my new car within one hour :)

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by bobbylax on 02/10/2008

Tried to obtain information and purchase a vehicle online. Communication was sparse and it took a long time to get response from the internet sales associate. Internet sales activities need to be quicker and more forthcoming with information. It took 4 hours at one point to get a response and the car was already sold by that time... I imagine that internet sales reps are supposed to be at their computer much of the time - but I did not get that impression. We previously purchased a Subaru online form a dealer - the entire process online within a day. This dealer does not seem to have the internet sales process coordinated efficiently, which does not give an eager impression to sell online.

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by shaohsiin on 12/17/2007

Man, this dealer is so huge. Longo sales more than 30,000 Toyotas a year. Their parking lot and garage is bigger than shoppingmalls, and customers are been transported by golf carts inside. As you can expect, this is the best place to compare models side by side and to find one with color and equipment you want. You can also find a Starbucks and Subway there.

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by carbuff10 on 08/11/2007

Purchased a 2007 Highlander in June through an internet salesperson. Due to excellent selection and very competitive price, the 6 hr drive to the dealership and another 6 hr drive back home was worth it. All the inventory was online to browse and to choose from. Paperwork was straight forward with no pressure to purchase any add ons. Highly recommend the dealership and the internet sales department.

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