El Cajon Ford
Customer Reviews of El Cajon Ford
EL CAJON JUST WANTS TO SELL CARS AND DISHONOR COMMITMENTS
byon 10/29/2017
During the sale, were were told by both Kathleen Conner (the sales lady) and the finance department that if there was anything wrong with the aesthetics or mechanical part of the vehicle, they would take care of it and make it new again. Kathleen seemed to only want to sell a vehicle and make her commission vice selling my wife and I a car that we needed. She also didn't like our 1 year old son and was disappointed that she had to sit in the back on the test drive with him. We needed a vehicle and purchased it in the end but it was a bad decision and my wife and I regret buying the Ford Explorer from her. My wife and I took the vehicle home already upset about the sales experience and how the sales lady treated our 1-year old son. After discovering scratches on the rims, paint, cigarette-burnt cup holder, and a hole in the ceiling liner, we came back to the dealership as we were directed by Kathleen to get it fixed. She then turned us away and told to make an appointment. I am in the Military and it takes an act of Congress to get time off. I took leave to get this taken care of so this was strike 2. Then when I finally came in to get it fixed, they told me that they were going to replace the ceiling liner which is expensive and a lengthy process but they knew a good place that would do the work just down the road of the dealership. A day later, I was called and they said the vehicle was fixed and ready for pick-up. I said that was fast but drove down once I got off work to pick it up. They gave me the vehicle and I drove it home. I inspected the vehicle to see if it was fixed properly and most of it was except for the head liner. They took the cheap way out and put super glue in to fill the hole. I texted Kathleen and said this was unacceptable and sent her a picture of it it and she replied it's not that bad. That was the Ford experience we received. Sub-par. I want to give the car back and put this bad memory behind us but Rob Slater says "Well, that's not going to happen". Who do I need to report this dealership to? During this whole process, Rob also said he would talk to the person who did the initial assessment of the vehicle and call me back on the same day or the next day. A week and a half later, he called me and stated he spoke with the owner and they would not be able to help me. This is a new car and I got the shaft with a trade-in plus they broke their promise essentially lying to me in order to sell a vehicle.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
El Cajon Ford is GARBAGE!!!
byon 05/22/2012
El Cajon Ford lied too me when I purchased my 2005 Ford Mustang. When I questioned El Cajon Ford about any previous accidents I was specifically told the 2005 Mustang was in one "MINOR" accident and that is all. At no time was the truth told to me about this vehicle that it was in a horrible accident and should have a salvaged title! The frame was bent and the whole front end of the car had to be replaced! Also you cannot properly put gas in the car without holding the fuel nozzle upside down because of a defect with the fuel system. This allowing fuel to run down the side of the car constantly while trying to re-fuel the car (which when I notified El Cajon Ford about this when I returned the car I was told by management that this is how all the new model Mustangs are built and that this is not a default in the vehicle, funny because I do not see other Mustang owners standing at the gas station with the nozzle upside down and fuel running down the side of their car like I was). Also the A/C turns on and off by itself and that on occasion the seatbelt alarm beeps even when the seatbelt is engaged or that two weeks after purchasing the car the complete electrical system had to be replaced because the car was completely dead. Bottom line this car is a lemon. When I purchased the vehicle from El Cajon Ford I was given the greatest sales pitch about all these safety tests and inspections that their used cars go through before they are put on the lot for resale. Now I completely understand that was just a sales pitch because this vehicle had obviously not been through ONE SINGLE inspection or test. By law I am entitled to a full refund of the purchase price, taxes, license, maintenance and all legal fees associated with this case. I have no problem letting my attorney proceed with this and getting more money than I was asking for and letting El Cajon Ford waste money and time on attorney fees. See you in court El Cajon Ford!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
