Concord Chevrolet
Customer Reviews of Concord Chevrolet
Accommodating Efficient Friendly Genuine Experience
byon 08/25/2022
We had a fantastic experience at Chevrolet Concord (CA). Julius, our Sales Rep, was supremely informative and helpful. He was so REAL and so easy to communicate with thru our new EV (EUV) exploration. It was our first time looking at an EV. The staff didn't have that 'sales vibe' that can sometimes be a turn-off. Julius was very genuine, responsive, straight-forward and simply nice. Our buying experience was easy and the team was very accommodating throughout the process and beyond even though they were super busy. So happy with my BOLT EUV (that fits our very tall 6'7" family members even in BACK seat with more leg/knee room than our 2008 Mercedes E350)!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Knocked it out of the park
byon 04/28/2024
I drive 45 minutes past two dealerships. They are honest and knowledgeable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Accommodating Efficient Friendly Genuine Experience
byon 08/25/2022
We had a fantastic experience at Chevrolet Concord (CA). Julius, our Sales Rep, was supremely informative and helpful. He was so REAL and so easy to communicate with thru our new EV (EUV) exploration. It was our first time looking at an EV. The staff didn't have that 'sales vibe' that can sometimes be a turn-off. Julius was very genuine, responsive, straight-forward and simply nice. Our buying experience was easy and the team was very accommodating throughout the process and beyond even though they were super busy. So happy with my BOLT EUV (that fits our very tall 6'7" family members even in BACK seat with more leg/knee room than our 2008 Mercedes E350)!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
G
byon 06/07/2022
Great as usual and of course Rodney Phelps is and has always been a great service manager. Keep up the good work!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thomas J Zaferes
byon 03/11/2020
Concord Chevrolet did an outstanding job servicing my vehicle, and has done a great job for the past 10 years.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Switch of vehicles
byon 06/27/2019
I purchased a 2016 Chevrolet Cruze September 19 2017 My salesperson was Johnnie, the owner JT and the finance person was TJ. I came into the dealership with an advertisement from there website. The price was $16k rounded price. I took a test drive with Johnnie. Johnnie allowed me to only drive a short distance which puzzled me. Once we arrived back to the dealership, he said nah you can go test drive further. The distance we drove did not display any problems with the vehicle. We drove the freeway so it did get up to 65 miles. Once all the paperwork was completed and signed. Johnnie handed me a key to a vehicle, I looked at him and ask I need two keys. He went to TJ office and got another key. I saw there were two keys on Johnnie’s desk so I started for them and Johnnie told me those are not your keys. I believe those were the keys to the car I had test drove. We parked the car I test drove in the front of the building. This is the car I thought I was purchasing. Johnny took me to a car which was park on a side street in the shade. In the shade the car looks like the windows are tinted. I was checking the vehicle over because something didn’t feel right. I started to check the tire gauge and saw the tires were not pressured the same and Johnnie said, oh don’t worry about that. It doesn’t matter. Yes, I was a woman alone with these gentlemen putting my faith in the integrity of the business. Well, that was a mistake. The vehicles were switched. The vehicle I wasn’t given has a baby connection on the passage sit but the one I test drove did not have this. When I noticed this I called Johnnie and had a discussion with him about how I feel the car was switch with another car. He laughed. I had several additional conversations with him on the phone and in person when I took the car in for service of the rear tires. I have been and still is trying to get this resolved with General Motors. It is a shame how integrity is not a business practice. Gwendolyn Anderson
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Bait & switch
byon 12/12/2018
Was told by Darren that I could buy a specific car at 9:15 in the morning, confirmed my interest & told that I would sort out insurance & a cashier check to pick the car up in a couple of hours. Get everything arranged and have the insurance documents in hand - only to receive an email from Darren that the car was sold to another customer. Less than 90 minutes had passed since I confirmed that I'd buy the car. Had to cancel the insurance & the cashier check. Darren subsequently carefully avoided any contact by phone. Avoid the dealership & pick one that doesn't send people on pointless wild goose chases.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
volt service
byon 12/01/2018
All is well
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent car shopping experience
byon 05/11/2017
Dwayne and Phil were very nice and patient during our selection process and negotiation. Most of my interaction was with Dwayne via text and it made the typical negotiation much more pleasant. He sent me information, pricing and options everytime I asked. Very laid back easy going style that never stressed me out with any pressure tactics - We drove away with a brand new Bolt in that cool red tint :) Our first Chevy vehicle
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Unexpected Halloween purchase
byon 11/02/2015
We got bad news on our old car, and decided to buy our next Volt about a year early. We used the Costco program to purchase our second Volt from this dealership. It was easy and no fuss, with an extra Chevy loyalty bonus and great financing. The manager even gave us a very good deal on our trade-in, which was a mess. While waiting for the paperwork, I was able to make an appointment for service for our first Volt. All in all, we are very happy with the dealership, our salesman Chris, and all the staff at Concord Chevrolet.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
The experience was first rate
byon 10/16/2015
Jag did a great job finding the exact vehicle and price we were looking for. He processed it very quickly after it landed at the dealership and I was able to close on it within 2 days. He added a personal touch by keeping in close contact with me via text each day and answering all my questions.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Auto Service Racketeering
byon 05/11/2015
Took my 2008 Saturn Outlook in for transmission issue diagnosis. After I learn that said repairs were going to cost me $1600 I declined taking it to a mechanic I could trust. Issue was diagnosed with the transmission and resolved within 24 hours. Out the door cost with a mechanic I would recommend to anyone: $210. Had I allowed this service department to take advantage of me: $1600.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Great experience
byon 11/18/2014
Jason Campos was a pleasure to deal with. Very knowledgeable and really personable. we were originally in the market for a older used car, but ended up with a great deal on a new car.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Incredible people to work with
byon 11/06/2012
I had the most down to earth, non pressure, here's what we got, this is the price, and a great deal it was. Test drive was great, Cory C. is a great sales person, the finance agent, worked with me, no hidden costs, no pressure for extended warranties - I wanted it, got me a great finance deal.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
My first new car
byon 04/04/2011
i had an amazing experience here. they are not pushy. have a large new and certified used inventory. and being a 1st time car buyer they found me the most reasonable loan for my situation - trust me i've shopped around. i will buy my next car from concord chevrolet
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Concord Chevy
byon 03/10/2011
I was treated professionally and efficiently..Everything was explained and I felt like I got a good deal at the end. Not much more to ask out of a car buying experience..I will go back to this dealership for my next car purchase and give them a chance to earn my biz. again..
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Don't Buy Here!
byon 10/21/2010
I spent several days looking for the equinox & had been working with the salesman's at this dealership, All was good & I was ready to go until the Sales Manager got involved. It was all about my purchasing the car "out of state" which requires the dealer to deliver the car to the state border for the purpose of avoiding the state tax. (i'm a resident from another state here for a short time) anyway, like I said all went well, they agreed to do it (as many other dealers did also) and then the sales manager refused to do the paperwork on it! When I explained that it had to be done by the dealer he got really nasty & started insulting me... There's allot more to it, but you get the point. The manager was aggressive and pompous. I got my car else wear & will tell everyone NOT to buy here.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments