Diamond Honda

by tanyagortiz on 07/13/2016

I had gone to a few dealerships before purchasing my 2016 Honda Civic at Diamond Honda. I got very close to purchasing from Galpin Honda before I was horribly mistreated. I had almost given up on buying a new car altogether until I got an email from Jimmy Tang saying he would honor the deal Galpin had originally promised. Not only was he honor the deal (it was incredible), but when financing was making us wait longer than expected he bought my dad and me In-N-Out. I could not have asked for a better experience. Talk to Jimmy Tang from the Internet Department, he is the BEST.

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by a_ziesmann on 07/01/2016

I came to the dealership to look at a used car. Long story short, I ended up test driving a new Honda Fit for fun. As a first time car buyer, it was important that I was able to come to the decision to purchase a car on my own, without someone hyping everything up, especially since I came in expecting to look at a car and leave. There was no pressure to finalize anything, even as we were running numbers to see if a brand new car was something I could afford. Jimmy Tang (Internet Sales dept.) was patient and informative throughout the entire process. Once the decision was made on my part, the rest of the process only took about 45 min and I was able to leave with my new car! I am thrilled. A huge thank you to everyone at Diamond Honda!

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by sag1111 on 08/03/2015

The service at Diamond Honda of Puente Hills was pretty awesome. Particularly, I would like to thank Jeff Lee (sales person) He was quick on response over mails. The price offered was the least if you compare it to the KBB value . I had been to 3-4 dealers in Socal and all of them were giving e exorbitantly high APR as this was first car. But this dealer gave me 1% APR which was 1/4th of what others offered. I don't know how, but that's what I got.

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by Angelina_S on 07/12/2015

I recently purchased a new 2015 Honda accord and had a great experience. Talking about customer service......WOW!!! Jerry Ng was pleasant to work with, he went above and beyond. He was very accommodating and patient. He gave us a great deal compared to the other dealership we went to. Oh, not to mention, I also got a free lifetime powertrain warranty. I will definitely be telling my friends and family to see him if they looking for a Honda. Thanks again Jerry!!!

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by jolee1 on 06/13/2015

I would recommend this place to all my friends and family. Had a wonderful time, hitting the gong and cheering other people's purchases!!!

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by geo1323 on 03/02/2015

Worse experience ever!!!!beware do not come here!!!! Customer service was the worse I have ever witnessed when coming to look for a car to buy!sales people here are uneducated and will not work with you!they are also very rude and if you don't agree with their offers they pretty much ask you to leave!BEWARE!!!! WASTE OF TIME! FALSE ADVERTISEMENT!!!!!

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by gma12 on 04/23/2013

We had the best experience buying my new car. We negotiated price over e-mails and came in and took a test drive and 45 minutes later we where driving away in my new car, washed and full of gas. Eric and Doug are the best!!!

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by zeespall on 01/29/2013

I was at the rock honda they gave me quote but kept on playing games-- from that dealership I called spoke with the internet manager Jerry N. Within two minutes over the phone we reached an agreement. I requested him to wash the vehicle. By the time we got there was about 7ish.... vehicle was being washed as he promised. He didn't play games.....sweet and simple. We did the paperwork within 30 to 45 minutes I was out!!!!! Please note: vehicle was spotless, phone pairing and everything was done perfectly. I thank You very much for making it painless. Before we left their managers Darin and Mazen stopped by to Congratulate us. Keep up the good work, you guys ROCK!!!!

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by smogcity17 on 03/23/2012

I’d like first to thank Edmunds.com especially the Inside Line (“Inside Line is that source”) for providing the “source” where people can do their research and review before and after purchase of cars. I have been lurking this “source” for years and have finally decided to become a member so that I could share my experiences of purchasing cars from this dealership and it’s Internet Director Jerry Ng. A little over 4 years ago I was looking for a car to replace my wife’s Toyota Camry and I decided to buy a Honda Accord. I got several internet quotes and Jerry’s was one of them. His quote was very competitive. When I stopped by to test drive the Accord, Jerry was very friendly, knowledgeable, respectful, helpful and not pushy. I had a great experience with Jerry and bought the Accord subsequent to the test drive. Recently, I was looking for a SUV to replace my 1998 Toyota 4Runner and since the gas prices have been going up, I decided to buy a CUV instead. I looked at the Toyota RAV4 (dated model), Mazda CX-5 (new model) and the new 2012 Honda CR-V. When I decided to buy the new CR-V LX Model, I did not try to get any internet quotes but went straight to see Jerry. I had to wait a few weeks for the LX model which was in scarce supply. I bought the LX Model last Monday (3/19/12) from Jerry and I was surprised he gave me a very good deal better than I expected. I sold my 4Runner to a private party as suggested by Jerry and got a lot more than one big chain-dealer couple of years ago appraised value. If you are looking for a Honda car, I highly recommend that you contact Jerry before you make your final decision.

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by travisbickle1 on 03/15/2012

This is the worst dealership I have ever dealt with. I work for a major car company, and I have to work with dealerships, and Diamond Honda of Puente Hills is the worst group of people to sell anything. Nothing wrong with my Honda Pilot which I unfortunately purchased from them, but after they already made their money from you, you are garbage to them. I had to actually deal with these [non-permissible content removed] for financial reasons and they are a complete joke. Honda people [non-permissible content removed].

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by calbear888 on 12/21/2011

I had a reasonably pleasant experience, without high pressure tactics from the dealer, but make sure you are firm with your trade-in values and new car prices. Got suckered into a low trade-in allowance. Got an ultra low trade in allowance as compared to current KBB on my 2009 Odyssey, and overpaid for new 2012 Odyssey on top of it. Be ready to walk out when you are not satisfied with the price, or you may regret the purchase later and be unhappy about it. Do your homework and stick to your guns or you may get eaten alive.

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by daveturner on 08/11/2007

Bought an Accord EX back in 2004. Very good Internet sales dept and best pricing at the time. The Internet sales guy really gave in during the negotiating process (the Accord we wanted had a lot of extra add-ons that we had to negotiate to get rid of--back then they were one of the few dealerhips that had the 04 Accord EX w/side curtain air bags--side curtain air bags weren't standard on the Accord until the '05 model)

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by batman7 on 07/24/2007

I bought the s2000 car and have to go through all the hustle of the sales people. I was hustle into buying the car. They kept my keys during nagotiation, making hard for me to leave the dealer. after buying the car, I found my molded cover for the convertible was missing and the front license plate was missing. They said they will send me the stuff and never did. Plus, they took my mp3 player and cell phone charger I have forgotten after I traded in my car. So watch out when you deal with this dealership or people working in there. If you are chinese, don't speak chinese to them, you will loose your respect to them. My experience with this dealership is very bad. I would never buy a car from them again or worse, I got turn off by purchasing a Honda car because of this dealer.

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