Customer Reviews of Penske Chevrolet of Cerritos
Fantastic team!
byon 04/01/2024
The team over at Penske Chevrolet is amazing! They will take the time to get you the best deal possible so you leave happy and with a new vehicle. Most dealerships are about making the most money possible off of the inventory and not willing to help the situation but this team will go above and beyond to help you out. You won’t be disappointed!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fantastic team!
byon 04/01/2024
The team over at Penske Chevrolet is amazing! They will take the time to get you the best deal possible so you leave happy and with a new vehicle. Most dealerships are about making the most money possible off of the inventory and not willing to help the situation but this team will go above and beyond to help you out. You won’t be disappointed!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Unethical Dealership
byon 04/11/2023
They charge you $1 for the Karr Alarm that they said they install on all cars that arrive on the lot. Took my truck home only to find out from my brother who is a mechanic that they never installed it. I wonder how many customers they do this too and get away with it. I had to call multiple times about this and other issues and never received a call back. Also they said a break controller was installed on the car which also wasn't there.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Great people and good prices.
byon 02/12/2023
Great people and good prices.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Jesus Reynoso
byon 01/26/2023
Brian Anderson was extremely helpful and knowledgeable. He answered all of my questions.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great services
byon 01/22/2023
I went in on a Saturday. I thought I would be there for hours. They got me out in one hour.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil service
byon 12/18/2022
My advisor Adrian M. was great. Gave me the information I needed and expected times that My vehicle would be ready. We discussed upcoming/future services as well.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awsome people
byon 08/29/2022
Great dealership to buy your next car from they take care of you, and john aka #1 sales guy there will make it happen
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Customer
byon 07/18/2022
Awesome
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
They all be capping (lying)
byon 08/08/2021
Me and my wife were looking at the 2021 Chevy Traverse and the price on the car said clearly $41,000. By the time we started singing papers, one of the agents said that price is for college graduates and military….hmmm why did it not say that on the vehicle???? We found out the regular price was 52,000. They asked for only my credits score when me and my wife said we would like to run both ours. They totally ignored her and just ran mines. Custer service was not great at all. No wonder they have so many cars on their lot. Ain’t nobody but lol That’s sad!
- Recommend this dealer? No
- Did the dealer honor all commitments made? No
Awesome Service
byon 07/05/2021
I was told a service appointment wait would be 2 hours. But they got me all taken care off before the 2 hours.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2017 Chevrolet Volt LT
byon 05/27/2020
Overall good experience. I didn't anticipate buying the car on that day but the deal was great and ended up with a great warranty on top. I'd say the buying process was fluid and I was able to easily trade-in my old car which albeit wasn't in the best condition but I'd have like to have gotten more. Neither here nor there. Good people work here and I'm happy with my purchase but I will say that I would've liked a little less pressure. Classic salesperson approach it seemed and I supposed that's what get the deal.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Magnificent Customer Service
byon 04/01/2020
I'm very satisfied with the professionalism this dealer have!!! Their customer service is amazing. I visited many dealers before and I decide for this one you can see the difference between the others; no interest at all very amateur lack of service. I know now where to get my next vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
THE WORST DEALER SHIP EVER PENSKE CHEVY OF CERRITOS
byon 02/11/2020
Do not step in to this deal ship "penske chevy of cerritos, They will tell you whatever you want to hear, but will screw you big time on everything that they promise you ,be careful and read the lease/buying contract three times and you will find They rip me off with $2000 ,
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Horrible customer service
byon 01/08/2020
I purchased at car from here in August of 2017. I found out two years later, in Oct of 2019, when I tried to sell it, that it had been crashed a month before I bought it. That particular dealer did not want to buy it because of that. I called Penske's general mgr. He said to bring it in and told me that it was worth 10g if the miles was good and it looked good. My car is in good shape. I didn't go there initially because I was too inflamed not being told there was an accident in my car. I went online and got an estimate and included the accident so I could see if I could at least get 9,000 for it. A dealer in Buena Park offered me 8,000. I told her I owe 4,100 still and that I want at least 9,000. She told me to bring it in to see if they could raise it. They did not, but still 8,000 is better than what Penske offered when I went the same day on December 31, 2019. They wanted to give me $5500. At the time the car was still 2 years old. What a joke. I told them they sold me a car that was crashed. The sales person did not care. His facial expressions said it all. He just said to wait for Reed. I did for two hours. The man never showed. I left my number. The man never called. I called again the next day, he never called me back. I emailed him a few days ago, he never emailed back. Horrible customer service and they don't support their customers. I'm sorry I referred them to my dad to purchase. I will never do that again.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Penske Chevrolet Ripped Me Off
byon 09/17/2019
On 9/10 I went to Penske Chevrolet of Cerritos and bought a certified pre-owned 2015 Camaro RS at what I considered a great price. I never test drove it on the freeway and as I was driving back to WLA I realized the engine noise is way to loud at freeway speed. My wife confirmed it the next morning when I started it up and it rattled the whole house. I realized I made a mistake and went back to the dealer the next afternoon. Apparently with certified pre-owned cars you can trade within 3 days or 150 miles for another certified car or a new one you cannot get a refund. I cannot afford to spend 35k plus for new and this dealer has maybe 6 pre-cars so I made the only choice that made sense and had to pay 5k more for a 2016 Chevy Colorado truck. I couldn't make a good deal because I had no leverage. Compared to Chevy Colorado certified trucks from other dealers on the internet which were priced lower and had more amenities I was over charged. My only choice was a WT model which stands for work truck. It came with scratches inside the bed which was very dirty upon delivery. The carpet in the back seat was worn away to the base in one spot. I was was only given one key and remote instead of two which is the norm. This truck only has 18k miles and the rest of it was clean. How could this truck be considered Certified? One thing I will say my sales woman Leah Sneed was wonderful and did the best she could under the [non-permissible content removed] circumstances. 25k for a work truck. I was ripped off. Penske Chevrolet you owe me at least $1500 to make it right
Great Professionalism and courtesy.
byon 09/16/2019
After trying to purchase my 2019 Blazer at numerous car dealerships, I felt the most comfortable at Cerritos Penske. Jose Torres was very helpful and helped me get a great deal. I ended up with a higher trim but worth the money!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
My experience at penske
byon 03/11/2019
Very disappointed. Two free oil changes are offered however they put a expiration on them. I dont get down to the dealership very often, so when i make a special trip for a free oil change, they tell me the offer is expired. Ridiculous! They could've told me that on the phone when i made the appointment! Or, at least honored one! Nice that they don't tell you anything about it expiring until your standing at the counter. And the service manager was rude and completely unhelpful when i mentioned my complaint to her. Not to mention that it took them an hour and a half to change my oil. Even tho i was the first person there at 7 in the morning. Not impressed with any of my experiences there. Even when i was there to get my lease they treated me great until i signed on the dotted line. Then all the things they promised seemed to be a big hassle. Won't go back to penske ever again.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Service
byon 01/14/2019
Outstanding always
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great purchase.
byon 11/08/2018
Nabor helped us with new chevy volt (2018.) While it took awhile, he tried to accommodate as much as he could. Highly recommend.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Please do your research
byon 01/10/2018
Don't purchase from here unless you want your credit score messed with.They run your credit with each different lender separately which means several (up to12) hard inquiries will hit your credit report! No thank you Cerritos Chevy, you need to change your process and only pull your customer's credit once and provide those details to each of the lenders. Bye boy, bye!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Happy 2017 Spark Owner ;)
byon 12/17/2017
Had scheduled maintenance done on my 2017 Spark, John and the guys got me out of there in an hour or less. I was very impressed with the quality of service, and would absolutely recommend Penske to anyone.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Penske helps keep California moving! We are one of the premier auto groups in the nation. Located in the heart of Southern California and in the world's largest auto mall, the Cerritos Auto Square, we serve Orange County, Los Angeles County and the surrounding communities. We typically keep over 600 vehicles in stock to ensure you have adequate selection.
Call us today or visit www.penskechevrolet.com for additional information.
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