Cerritos Mitsubishi
Customer Reviews of Cerritos Mitsubishi
Lie Lie Lie
byon 12/10/2018
Before I drove to the dealer, I already got the price details from Mitzbishi Auto website. There were sales promotions Dealer discount($3,221) plus a factory rebate($2,000). The sales man showed me a wrong price and he tried to skip the dealer discount and even worse added charge a destination cost, amount $995 again which is included in MSRP. And he insisted the destination charge should absolutely be added to MSRP even though I showed the web price indication paper showing It is included in MSRP. The sale man said that is an internet price not WALK-IN price. If we walk in the dealer and purchase any vehicle we should pay a vehicle destination charge. That's what he said. Even a manager explained a wrong price as well even worse. Lie Lie Lie all lies.!!! even I showed a clear price indication paper which are printed from Mitzubishi web site.
- Recommend this dealer? No
- Did the dealer honor all commitments made? No
no resonse
byon 07/17/2018
I purchased a 2018 PHEV in Jun 2018, and sent several email to ask for green HOV sticker, they never help, I don't recommend to buy from this dealer. jeff
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
[non-permissible content removed]!!!!!
byon 02/02/2016
They have used cars posted as new with amazing deals then you come in and they try to Bait and switch you. They tell you the vehicle is no longer a new car but now used and you wont get the deals offered. Not Cool!! We drove an hour and half to deal with BS. The sales staff were soooo rude and obnoxious. I don't recommend this dealership at all. We took our business elsewhere and I recommend you do the same.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Sales People Lied Stay Away things missing with car
byon 08/26/2011
Bought car from "Angelo" he seems nice but does not follow up and lied to us about getting an additional car "key Fob" which cost us over $300 will not return calls. Sales Manager is not responsive. Run Away Do not buy from this one or their other dealerships in Huntington Beach, Costa Mesa, Santa ana.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
POSSIBLY THE WORST DEALER IN LOS ANGELES
byon 09/19/2007
It doesn't matter how you look at this dealer: sales, service or facility; this has got to be the worst experience I have ever had with any dealer, any brand, any location! The salespeople are uneducated, rude, and plain dishonest . I should have known something was wrong when the first salesman who started writing down my personal information. The guy couldn't write faster or spell any better than my 7 year old second-grader. I had to finished filling out the dealership forms for him. The sales manager I negotiated the purchase of my new car based on one trade in price of my then current car, but at the time he printed the sales contract, he used a completely different price, needless to say that the printed price was over $2k off the trade-in price initially agreed. No apologies. He just said he simply couldn't do the price promised just two hour ago. The cheap, low-life sales tactic was to hope that I (the buyer) would just get over with the transaction and close the deal anyway for the sake of convenience. The test drive. The salesman (the one who can't write) just handed me the keys to the car. That's it. No talking about the car's features, capabilities, warranty. The Service area is filthy. The waiting room is not really a waiting room: very, very small and dirty. The service reps are rude and cannot communicate the problem at a level I can understand. When asked to further explain the problem with the car and the service to be performed, they act as if they are doing me a favor. Their attitude is just pathetic. I now boycott the Long Beach Mitsubishi dealer. I ended up buying my 07 Outlander at the Huntington Beach dealer which is further away from my home. The service is awesome, facility is impeccably clean, and the staff is one of the best I've seen. in any dealer of any brand.
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