Customer Reviews of Volvo Cars Carlsbad
Kept Promises
byon 07/28/2014
This was the first dealership I went to, to test drive a Volvo S60. I met Greg P., nice guy, I wasn't ready to buy but he asked me to please give him a chance when I was ready. He wasn't the first to offer the best deal but he matched it and went out and got the color I really wanted. I've only had my car two days, but I love it and am very happy. I felt respected, listened to, and did not feel like I needed to shower after dealing with the staff (unlike some dealerships).
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
BRAVO, CARLSBAD VOLVO... BRAVO!!!
byon 02/27/2013
BEST EXPERIENCE EVER!!! After spending a month looking, test driving, pricing other vehicles, I decided to stop by Carlsbad Volvo after reading the review in US News Best Cars for 2013 report where the Volvo CX-6- ranked #3 in consumer reviews. From the minute I stepped onto the lot, I was given the upmost courtesy and respect. Greg P spent HOURS with me going over vehicles, options, styles, colors and back over all of it again and again and again. I am incredibly indecisive and was NOT sure what I wanted. Honestly, I was an absolute nightmare and would ever hate to deal with a buyer like myself but not once did they lose enthusiasm or interest in wanting me to get the best vehicle... even if it meant that I didn't buy a new car. I decided on one car, we wrote the deal all up, Pete (GM) ran all the paperwork, and then at the last minute I changed my mind and wanted a different Volvo. Their response was "that's OK! we just want you to be happy and love the experience and your new car!" I can't believe they were so compassionate. Buying a new vehicle is such a huge decision and purchase and it was so comforting to know they wanted what was best for me even if it meant more work for them. A couple of days after buying the Volvo CX60 AWD T6, I decided I wanted to get a cargo mat for the back. After reading the reviews on Yelp I was a little concerned how this experience was going to go but again... Carlsbad Volvo did not disappoint. The parts department was so knowledgeable and went over all the options and came out to my vehicle (which I am sure he has seen 1000 just like mine) to explain which cargo mat would be best for my needs. Not only did he take the time to explain it all, he installed it for me and made sure I was happy when I drove off. TOP NOTCH care and service! Don't change a thing, Carlsbad Volvo! We will be back for the CX70, so make sure you have a white one for me! Thank you for making this such an amazing experience! I heart my Volvo!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
A refreshingly pleasant buying experience
byon 03/29/2011
Maybe car-buying has changed, but we were dreading the experience. When our old BMW bit the dust, though, we had no other choice. We did all the research, test drove a lot of cars and talked to more than a few salespersons. In general, few were of the stereotypical "pushy" type. Carlsbad Volvo was the dealer we visited to test drive the new S60 T5 (which, not to spoil the surprise, we ultimately bought). We explained that we just wanted to test-drive, that we were in comparison mode, and that we would NOT be purchasing that day. Robert, our salesman, was more than happy to answer our questions, take us on as many test-drives as we wanted, and left us alone when we needed some alone time. We left the dealership that day with a good feeling about both the car and the dealership. When we finalized our decision to purchase the S60, we went back to Carlsbad Volvo. We told them that we were comparing any deal they would make us with a deal that our credit union's car-buying service could offer, and we had a really good idea of the price we wanted to and should be paying for the model equipped as we wanted. We asked to test drive a few more models for comparison only -- even a T6, which momentarily turned our heads until we determined that it was more car than we really needed. When time came to discuss price, we came to an agreeable number with very little of the old "I have to talk to my manager" stuff, and I felt as if these guys really respected both our time and our intelligence. I would absolutely recommend Robert and the folks at Carlsbad Volvo to friends and family. We felt absolutely zero pressure, and Robert followed up both before and after the sale to make sure we were satisfied with our experience. It helps to be an informed consumer when you walk into a dealership, of course, and we were. But even if you didn't do the level of research we did before-hand, I think you'd be in good hands with the dealership. I have no experience yet with their service department, but as to their sales and support staff, I'd give these guys 5 stars. All dealers should be so pleasant and helpful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
