Randall Ford
Customer Reviews of Randall Ford
Great price on F150
byon 01/04/2024
Salesman dalton was great to work with. In and out quickly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great price on F150
byon 01/04/2024
Salesman dalton was great to work with. In and out quickly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best Service
byon 08/08/2022
First class service from service writer and tech.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Randall Ford
byon 11/08/2019
I had some recall work performed on my 2015 Edge. The work was completed quickly and the staff was friendly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Mr. Rick Winegardner
byon 10/05/2018
Service was good however needed to keep vehicle two days. Requested Service Rep. to call me the first day to give update of status of vehicle. He did not call. The second day again no call. The third day I called Randall Ford to inquire when my vehicle would be ready and was told it was ready. The ticket had been closed out, the vehicle was ready Tuesday. Would appreciate better service from service rep. when it comes to status of vehicle. Also the mechanic who worked on my vehicle left the inside dirty. Did not put a protective plastic cover over the drivers seat and I had too clean the dirt left - from the seat as well as the floor board. He also took my vehicle to McDonalds and had a Big Mac. He left his wrapper in my vehicle. I do not appreciate anyone eating in my vehicle and a service mechanic leaving the seat dirtier than when it arrived.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
F-250
byon 02/27/2018
These folks do a great job of taking care of you auto and truck needs, I'm always happy with the results.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 02/21/2018
My sales rep was Peter Rossum, definitely recommend you ask for him. Great experience over all, great selection, and friendly faces all around. I told him what I wanted and he made it happen. Thanks so much Peter and Randall Ford
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service
byon 02/17/2018
The entire sales team is greatpatient, straight forward, and extremely accommodating. My salesman was Peter R. and I would highly recommend you ask for him.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 01/05/2018
Randall fords service department was great. The people was nice and the place was pleasant!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
repairs
byon 12/01/2017
They were very helpful with the problems with my jeep, they fixed the problems I was having, and gave me suggestions on what needed to be done next. They didn't pressure me at all. I will take my jeep back to them to get the other repairs done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Diagnosis
byon 10/23/2017
I took my truck in to have them see why it was not always starting. I left it with them for 3 days and they could not find anything wrong. I had to have my truck back since they kept say there is nothing wrong. When it went in I also ask them to change out my wiper blades since they had it. When I got it I still had the old blades on. The computer went down but I believe wiper blades could have still been done. The guy who was the. Service wrighter was not the most plasent man I have meet. The problems happen again so I called my friend that sellers cars and went home I a used f150 from someone else that told me if something goes wrong. He will send me home in one of his trucks so I am not truckless. That is a win in my book.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
New expedition
byon 09/23/2017
Philip was great! Internet deal, no problem at all.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
great experience
byon 09/22/2017
one of the most enjoyable car buying experiences we have ever had.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Got exactly the car I wanted
byon 09/19/2017
Peter was great to work with, he was very communicative and willing to work with me. I got exactly the car I wanted for a reasonable price.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Randall Ford
byon 08/29/2017
Randall Ford service personnel is one of the big reasons I continue to purchase and have my vehicles serviced at their facility.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Throttle body work
byon 08/28/2017
I always have a great experience at Randall Ford
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome
byon 08/17/2017
This was the quickest and friendliest dealership I have ever had the experience to enjoy! Thank you Peter!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great customer service
byon 06/22/2017
We brought our 2003 Heritage Edition Ford F150 to Randall Ford in Fort Smith, Arkansas to have a spare key made. Since our truck requires special keys we were very pleased with the service, and friendliness of the staff in the service department. They were quick and efficient meeting our need. We'll gladly come back for service and Ford parts if needed in the future.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great help
byon 05/24/2017
Jeff was able to take me to work and pick me up again. Not something I normally need, but it was a great help that particular day when dropping off my truck for service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 04/27/2017
Very nice facility, very professional did their very best to get me back on the road. Cost was reasonable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good Service
byon 04/04/2017
The Service Rep was very courteous, friendly and made sure I knew what was going on with every step of the repair on my car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
My Truck
byon 04/02/2017
I was greeted with personalized experience...clean facility...my auto was serviced in a timely manner
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
