Crain Kia of Fort Smith
Customer Reviews of Crain Kia of Fort Smith
Nightmare experience after the sale
byon 03/02/2020
I drove over 7 hours round trip to purchase a 2018 Ford Explorer Platinum from Crain Kia in Ft. Smith on January 16th. I loved my salesperson, the rest of the management staff leaves much to be desired. I am registering my car in Florida at my full time residence. I'm living in Arkansas while my storm-damaged home is rebuilt in Central Florida. I spent 32 years in the car business and finance and sales Management before I retired in 2018. I di out of state deals all the tim hard. Crain Kia uses a company called RegUSA to handle the out of state deals. Everything that could have possibly gone wrong with his deal after the sale has gone wrong. Arkansas state law requires the dealer register your vehicle within 30 days. That has not been done. They sent me a second temp tag which is about to expire and still haven't processed my tag work yet. The GM, Tom After, will NOT return one so glad phone call. He has managed to reply to a few emails, never fully answering my very direct questions. They also sold me this truck with a major oil leak. I got him home 3.5 hours away and the oil pressure light was on. I took it to the local Ford dealer who informed me it was leaking at the oil pressure sensor pretty badly. Crain sent me a copy of the internal work order showing the oil hand been changed with 5 quarts two days before I bought it. It almost all leaked out within 4 days. Ross Ford said that there is no way a trained tech would have missed that big of an oil leak unless he just wasn't paying attention and that I was lucky I brought it in so quickly before the engine seized. I had to have the oil changed all over again at the Ford dealership but the bad sensor was covered under the manufacturer's warranty. They did reimburse me for the oil change but they made it as difficult as possible. It's just been a disaster that escalated due to their lack of communication with me in any type of fashion let alone a timely fashion.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
VERY RUDE
byon 06/22/2017
We bought a Ford Edge on 6-1-17. We loved our salesman and the people who helped us. There was some information undisclosed to us and when we called to discuss this with the finance guy he was extremely rude. He answered the phone by saying "Hola" and was super unprofessional. He spoke to me on the phone as if I didn't matter and he could care less. I would love to buy another vehicle from them but will never go back after the way I was just treated. Really sad. I could mention multiple things done by him that were unprofessional when signing papers that we brushed off. It's sad to be treated this way when you spend this much money on an SUV.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Kia Soul Salesperson
byon 05/15/2017
I recently purchased a Kia Soul from Crain Kia in Ft. Smith, Arkansas. The salesman, Paul Robertson was very professional, helpful, and also made me feel at ease. Great job!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Used car purchase
byon 04/02/2017
I would definitely recommend the sales staff at Crain Kia of Fort Smith. They were knowledgeable, answered my questions and had me in my GMC pickup in a very short period of time.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Paul Robertson
byon 01/28/2017
He was oh so patient and knew the vehicles on the lot, so he could take me right to what I was looking for. Friendly, comfortable, knowledgable, and never blinked an eye when I kept asking him to climb into the back seat, so I could have a good visual on the space.
Great!
byon 12/30/2016
Ricky Nolan is awesome, he was very helpful and he gave me all the information I needed.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Awesome!
byon 12/24/2016
Ricky Nolan was very helpful and informative!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
To Mr. Robertson
byon 12/24/2016
Paul Robertson, is a very very nice guy! Very helpful. He worked hard to get us what we was looking for! Thanks Paul Robertson, I will be sending all my friends and family to you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
Great Truck
byon 09/02/2016
We did business with Ricky Nolen before Crain took over KIA. Our sales person Albert Linson we have also known for years. Each and every time we do business with this KIA dealership we are treated with the ut most respect and the best deal possible for our needs.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
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