Adventure Subaru
Customer Reviews of Adventure Subaru
Excellent Sales experience
byon 01/09/2024
Since I am 85 years old and live about 100 miles from the nearest Subaru Dealer, I made this purchase entirely by phone and internet. I was very favorably impressed with all the Adventure Subaru sales people I talked to. I feel that I got a fair trade in price even though it was based on pictures I sent them. The trade difference was reasonable too. Yes the financial result was good, but the best part of the experience to me was the quality of all the people. After the deal was made the new Subaru Forester was delivered to my home and they picked my trade. When the delivery was made Mr. Spencer the delivery driver, took time to explain all the new technology to me and how to use it. In addition to all that the dealership made a $250 donation to my charity in my name and also Mr. Spencer contacted me a couple of weeks after the delivery asking whether I had any other questions. He said that I would be sent a $25 gas card as a part of the dealership encore program. I highly recommend Adventure Subaru and all their sales people.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent Sales experience
byon 01/09/2024
Since I am 85 years old and live about 100 miles from the nearest Subaru Dealer, I made this purchase entirely by phone and internet. I was very favorably impressed with all the Adventure Subaru sales people I talked to. I feel that I got a fair trade in price even though it was based on pictures I sent them. The trade difference was reasonable too. Yes the financial result was good, but the best part of the experience to me was the quality of all the people. After the deal was made the new Subaru Forester was delivered to my home and they picked my trade. When the delivery was made Mr. Spencer the delivery driver, took time to explain all the new technology to me and how to use it. In addition to all that the dealership made a $250 donation to my charity in my name and also Mr. Spencer contacted me a couple of weeks after the delivery asking whether I had any other questions. He said that I would be sent a $25 gas card as a part of the dealership encore program. I highly recommend Adventure Subaru and all their sales people.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Love it!
byon 11/08/2023
I bought a 2024 crosstrek and I couldn't be more pleased with it! Everyone there is absolutely wonderful as well.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Outstanding
byon 10/09/2023
Great friendly professional knowledgeable service team that gets you in on time, keeps you informed and gets you out asap
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service as Usual
byon 09/19/2023
I had my 40 K service and new tires. The service team was fast and efficient. It is always a great experience at Adventure Subaru.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great car buying experience
byon 09/14/2023
No pressure at any stage. Shannon Boyette was a terrific salesperson and very knowledgeable about Subaru vehicles. Very generous trade-in offer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 09/05/2023
Bought a wilderness outback and love the car. Was a very easy process. Car came in earlier than expected. Definitely would recommend adventure Subaru. Sales staff is great and treat you well. Couldn’t ask for a better experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Calm and friendly place.
byon 08/20/2023
Heather Morton is great at what she does! She answered all the questions I had and showed me all the features my new car was equipped with. She is very nice and gets everything done quickly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Car Owner
byon 07/11/2023
A very good dealership always been treated well, whether buying vehicle or service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Superior Experience
byon 05/31/2023
Our purchase of our new Outback Touring was a great experience. Shannon, our sales person, was outstanding. No pressure and extremely patient with us. She is a true professional!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
G-R-E-A-T
byon 05/14/2023
Communicated well and answered all my questions.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Happy with Service dept. as a whole!
byon 04/04/2023
However, service manager is too busy to return phone calls.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
oil change
byon 03/13/2023
It is easy to get appointments and when you arrive you are greeted by an amiable employee, no waiting. They notify you on your phone if they need to communicate while you sit in a comfortable waiting room. I did not wait very long and my car was washed and ready to drive home. Payment was under warranty so there was no discussion.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
service
byon 02/06/2023
I bought a seven year extended warranty and I took my car in to have the battery draw checked and they charged me for checking it and found nothing wrong and just tried to up sale me service work I had already performed myself. Very unhappy with the way I was treated.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Routine Maintenance
byon 01/16/2023
Always, every time we have any kind of maintenance on the Subaru we have great customer service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Representative
byon 10/18/2022
Very personal and made sure all my needs where met and made sure I understood. A true five star staff member.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 05/09/2022
On time ,friendly staff, knowledgeable and helpful service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ralph Nimmer
byon 01/12/2022
Everything was done quickly and very well!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Servive and recall
byon 06/23/2021
Brought in my 2017 Forester Touring for a recall on the air conditioning and regular service. Every thing they promised went as promised! The complimentary car wash was not so great, but cleaner than when it arrived!!!! Great service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent service for my Outback
byon 05/17/2021
From check in, service write up, waiting, updates, service report, and exit, Adventure Subaru in NWA is nothing less than outstanding. Even though my complimentary 2 year service is over, I will only take my Outback to Adventure Subaru for it’s continued service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Adventure Subaru Stephen Walker
byon 03/08/2021
They have been Superior. I have had many vehicles over the years and in 2020 I purchased 2 Subaru’s in 2020 and had never had a Subaru before. I did not purchase 2 by choice but because Subaru saved my life in a bad wreck. All safety features worked as they were supposed to and I walked away. My salesman. Was more concerned about my well being than selling me a second car when I called after the wreck to put a second Forrester on hold.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent
byon 01/18/2021
The employees are always the best. Very helpful friendly Great customer service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments