Billy Wood Honda

by Shfax511 on 06/22/2018

Terrible dealership. I was in contact with the "internet sales manager", Kio, for 3 days. On a Thursday afternoon, I informed her that I would be in when they opened on Friday morning. We had already discussed price and that I was visiting the dealership from out of town. I arrived about 5 minutes before the dealership opened, a young sales guy greeted me and asked what I was interested in. I informed him that I had scheduled to look at a specific vehivve, he said the vehicle was not on the lot and that he thinks a customer borrowed it. 10 minutes later he said that the vehicle was on the lot, he went to get it when he pulled up it had leaves and dirt all over it. I test drove it, there were over 33k miles on it, but it was advertised as CPO with only 22k miles. I was ready to purchase. As I was waiting on a finance manager to become available, the internet sales person, that I had spoken with in the days prior, showed up, shook my hand, and disappeared. The young sales guy kept coming over saying that the finance manager was in a meeting and acting like he didnt know what a pre-approval from Capital One Auto Finance was. A few minutes after tbat someone (I believe it was the owners son), called me into his office and said that the vehicle sold the day before and then started mumbling something about $500 off a new vehicle. I wasn't there to buy a new vehicle and would have certainly talked them out of more that $500 off, if I actually did want a new vehicle. I left went to a different dealership and purchased the same model vehicle with less miles and more features. I was even able to get the price down based on what Billy Wood was supposed to sell me their vehicle for. All I can say is stay away from Billy Wood Honda, they are shady. Oh and as of yesterday they still had the vehicle that I was interested in advertised, it still shows as having fewer miles than it actually has

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