Smith Ford
Customer Reviews of Smith Ford
Overall Five star experience
byon 03/02/2023
Josh Marshall is really the best. He was never pushy and just helped guide me towards making my new car purchase. Ford Smith is lucky to have him on their team. Other dealers should learn from him.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Overall Five star experience
byon 03/02/2023
Josh Marshall is really the best. He was never pushy and just helped guide me towards making my new car purchase. Ford Smith is lucky to have him on their team. Other dealers should learn from him.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Bought 3
byon 06/28/2022
Smith Ford is awesome. Sales, service, parts, finance and management are all fantastic. I bought 3 in the last 6 months from them and it’s easy every time
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Look elsewhere
byon 09/05/2017
My repeated experience with this dealership is as such: 1) They disregarded the problem with my vehicle twice 2) Told me the mechanic wasn't supposed to talk to me 3) Consistently had rude service from the service representative 4) Left my vehicle with them for three weeks after having mechanic ride with me and confirmed the issues, it sat and never got worked on because another mechanic looked at it and dismissed the issue. 5) Had to call Ford Customer Care to get dealership/service center on the ball 6) #5 was met with harsh/rude comments such as, "You can't be callin' Ford Customer Care when your vehicle hasn't been here for 30 days like you told them". Blatantly calling me a liar when my vehicle had in fact been there 30 calendar days. 7) Arranged for vehicle buy back with Ford Motor Company through lemon law, because the issue was not resolved in time... as well as having received terrible service from this dealership. I was then told that Smith Ford would not be allowing the buy back through their dealership, scapegoating on a technicality of not having sold the vehicle to me. TL;DR: Terrible dealership to work with service wise. Sales team might be great, however their prices as far as I can see average 2-5k above other dealerships in the area. Look elsewhere, hopefully you live close to another Ford dealer that you can service your vehicle at.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
F150 Service
byon 05/13/2017
Fast, courteous, a complete service. Eric is a knowledgeable and customer friendly Service Advisor.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2015 F250 6.7 Low Fuel Pressure
byon 01/28/2017
Did not purchase my truck from them but after using the selling dealer for the first few oil changes and taking 2-1/2+ hours just to do a simple oil change I decided to make a change. Smith Ford goes above and beyond to insure the customer is happy even if you did not purchase the vehicle from them. I have had this issue with the low pressure a couple of times and took it to them for service. Was not throwing many error codes so they made it tough to diagnose. Had to have the truck towed to them today but they worked it right in. I stopped by to discuss and the mechanic told me that the fuel filters needed to be changed. I asked him if this was the root of the problem: he said he did not believe it was. He recommended dropping the tank to see if there were any obstructions inside the tank that may be causing this issue as I had used the Motorcraft PM22A fuel treat,emit in the past and it has been documented that the cardboard disk the seals the container has been known to become free from the cap and enter the tank when adding the treatment to the fuel system. I agreed to pulling the tank and sure enough he found a cardboard disk in the tank. The disk that is normally white was brown and thoroughly soaked in diesel fuel. I have read of instances of this happening with other Super Duty Diesel owners and taking much longer to diagnose. Truck was delivered to them around noon today and I was picking it up by 4:30 thief same day. Motorcraft needs to really look in to this issue with the manufacture that bottles this product but hats off to Smith Ford for diagnosing the issue so quickly and making sure I was satisfied. Definitely earned my future business.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Professional, friendly, fast
byon 12/30/2016
I had one day to find a vehicle and the team had me in and out in record time on the perfect vehicle at a great deal!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Smith Ford, Conway, Arkansas
byon 12/24/2016
THIS IS THE PLACE TO BUY YOUR NEXT FORD!!!!! You could not ask for the best service in town. Everyone was super nice and helpful. You were not attacked by 10 salesman when you drove onto the lot. However we were met once inside the door with utmost respect from everyone. This will be the last dealership I deal with, because this is the only one I will ever deal with in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Smith Ford
byon 12/21/2016
Smith Ford seems to have there act together, everyone was polite and helpful they worked as a team, I will recommend anyone to buy from Smith Ford. My sales Woman was very nice and worked her tail off to sale me a truck and it paid off.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
scott
byon 12/12/2016
all work was done to perfection and had the nicest service writer one could want...
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
parts replace
byon 11/28/2016
excellant service at smith ford on my recent trip for some service and a part replacement
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Mrs
byon 09/21/2016
Always a great experience at Smith Ford, Inc in Conway, Arkansas. Their service department personnel are all courteous and professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Purchase of 2015 Ford Edge AWD, Platinum
byon 08/12/2016
As always, great value received in a fair deal. Always a pleasure to deal with Smith Ford. Tony Sweeden is a model for every sales professional, whether in automobile or any other field. I have never had a single negative experience in sales or service with Smith Ford. I unhesitatingly recommend this dealership to others.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Go somewhere else.
byon 05/16/2016
If you need warranty work or an oil change, the service department is fine. If you're paying for a repair and don't care how much they overcharge you, they're fine. My pickup had a stripped spark plug. 3 1/2 hours of labor at $100 per hour, and $179 in parts. Seriously? If you have a problem that has to be fixed, take it somewhere else.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Great employees, great service
byon 03/31/2016
In for my 25,000 mile check up, the service took less time that I expected. I feel so comfortable knowing my car is serviced by an experienced team in a dealership that is five generations deep. Whether I'm on a road trip or carting my grandkids around town, I don't have to worry about car safety. Smith Ford takes care of that.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 12/14/2015
Did work on a timely basis as promised. Washed truck when finished.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fast and Friendly
byon 11/04/2015
It's nice to go to a dealership where they know your name, and make sure that all the required maintenance is performed - and reminds you of recommended items that should be checked. Debra always does an excellent job.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service and great people
byon 10/28/2015
I think Smith Ford has the best service department in Central Arkansas. All of their people are knowledgeable and pleasant to deal with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Got job done
byon 08/13/2015
Completed the work I needed done to repair my vehicle. Only thing could not get vehicle back when I wanted, but that was because part was not in stock. Was worth the wait though,
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fast
byon 07/06/2015
Very fast for bing swamped and to boot it was raining cats and dog real monsoon very well done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Ford excape
byon 07/06/2015
I had my 2010 ford excape service .. The service manger did a wonderful job on keeping me informed about cost and how long it was going to take .. The work that was done on my truck was done in a profession matter .. Will recommend ford delership for all my truck repaired work
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Services
byon 07/01/2015
Thank you Dustin! My car seems to work great at the moment. Hopefully things will stay that www!. Lol!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
