Customer Reviews of Royal Buick GMC of Tucson
2024 Buick Avenir
byon 04/16/2024
A no hassle buying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2024 Buick Avenir
byon 04/16/2024
A no hassle buying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Salesman Spenser Harris made this transaction perfect!
byon 04/01/2024
My salesman FOUND the car I wanted; had it delivered; serviced; and had additional options installed and painted. I could NOT have asked for more!!! He “alone” made the difference!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Royal Buick
byon 02/11/2024
Excellent service and completed as promised.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Fuel pump
byon 02/07/2024
My car has been in the shop 4 times all due to my gas gage being broken in your company's hands. I wad left stranded @ 3:30 am and had to miss work all do to running out of gas. I was under the impression it was fixed the third time around and now the fourth time there it is still in your possession and on its 2nd day, I was told they don't know what's wrong when I clearly stated what exactly happen. There is no error code for a gas gage that is not working. This has been beyond frustrating and has left me without a vehicle numerous times.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Great service at last second
byon 01/06/2024
I came into the dealership without prior notice while on a road trip. Susan immediately came out to help. Not only were my tires promptly checked and filled, we treated to friendly conversation and hot cocoa. Great service!
Amanda Hayes will not disappoint you
byon 06/19/2023
Amanda Hayes was our saleswoman and she blew our expectations out of the water. Absolutely incredible to work with. This was a dreaded task for us to complete but once we started working with Amanda it turned into a memory that we will cherish for life. She was SO patient, incredibly knowledgeable, transparent, efficient, kind, and fun to work with. She is definitely an asset to this company that any business owner dreams of having! We will forever buy from Amanda.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 01/24/2022
Five star rating but the only drawback is that not open at 7:00 AM other thsn that it is great
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Royal Buick Service
byon 01/16/2022
I get service discount coupons from Royal Buick. They don’t disclose the amount on the coupon but say talk to your advisor. Ryan said to talk to the cashier. They suggested additional maintenance but never mentioned it would be $686. When I went to check out they said oh there is no discount. That is a GM marketing thing. Keep in mind it has Royal Buick all over the mailing. The cashier gave me a few $ off but Ryan would not even come out and say anything to me personally. I purchased one car there and had service since 2015 exclusively. I will not return under any circumstance. There dishonesty and lack of accountability is sad.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Courteous
byon 01/16/2022
Kept me informed and did not deflate turnaround time! So I knew what they were doing and when to be done. They were very on time!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Derek Does It Again!
byon 01/01/2021
My wife needed to turn in her lease and get a new vehicle. Time was running out and her chosen vehicle was in transit and hadn't arrived. Derek worked it out so she got a great Buick in her price range. She is very happy with her new car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Excellent Purchase Experience
byon 05/06/2020
I had a GREAT buying experience at Royal Buick on Auto Mall Drive, and that is saying a lot for car shopping… Each person I worked with, from Sales to Finance, was professional, knowledgeable and genuinely friendly. ZERO pressure, the Sales Reps do NOT work on commission. Financing was no hassle, they are straight forward and work quickly to secure financing. I plan to purchase my next vehicle at Royal Buick!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Amanda Hayes was awesome
byon 12/07/2019
... She was patient and worked to get me everything I wanted!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Place to Buy a Vehicle!
byon 09/18/2019
Easy to deal with, no haggle pricing and friendly staff! Chuck made our car buying process stress free and we love our Cadillac!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Royal Buick
byon 12/26/2018
Took my 14 yr old Buick Le Sabre LTD in for an oil change and investigation of a noise
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Car Buying Experience
byon 11/19/2018
Krysta Diaz and the whole team was very accommodating and made our car buying process easy. We bought 2 cars and are very happy with our purchases!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Regular Service Appointment.
byon 11/15/2018
Great staff, and service was very fast. Very convenient for my busy schedule.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car routine servicing
byon 11/15/2018
I was very pleased at how quickly my car was serviced. It is very nice to get notified when it’s due. Everyone is always pleasant.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New 2019 GMC Canyon purchase.
byon 11/05/2018
This is our 2nd vehicle purchased through Royal Buick, GMC, Cadillac. We love the professional and friendly sales personnel and how they make you feel comfortable through the whole purchasing process. The service aspect of the dealership is great, form our service advisor to the folks that perform the maintenance on our vehicle have always been greatly. I would recommend the Royal Automotive Group to anyone who is looking to purchase a new or used vehicle - they have always been fair and first class in our cases.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Repeat Customer
byon 11/03/2018
Royal has a great reputation because they stand behind what they sell...new and used vehicles, but so, SERVICE! I am a repeat customer because I know what I will get before I make the appointment. Thank you Royal!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Okay
byon 10/29/2018
Very good service. Dealership had no record of my appointment Service rep was over pushing to sell me products that i told him i could not afford
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Owner
byon 10/01/2018
Oil spots on the driver side door and outside of front door Remember it was only a free oil change.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments