Customer Reviews of AutoNation Honda Tucson Auto Mall
Going the Extra Mile
byon 04/25/2024
Recently purchased a 2024 Honda Ridgeline to replace my 2017 Ridgeline. My 2017 was an excellent truck - no problems whatsoever; just reminded me of my deceased partner. Due to ID fraud, I had a security freeze on my credit. With Mr Wrights kindness and assistance, I was able to get it lifted (of course I had forgotten the password). I will always remember the compassion I was shown in making this difficult decision to move forward. I love my new truck and look forward to many years of driving pleasure.
Going the Extra Mile
byon 04/25/2024
Recently purchased a 2024 Honda Ridgeline to replace my 2017 Ridgeline. My 2017 was an excellent truck - no problems whatsoever; just reminded me of my deceased partner. Due to ID fraud, I had a security freeze on my credit. With Mr Wrights kindness and assistance, I was able to get it lifted (of course I had forgotten the password). I will always remember the compassion I was shown in making this difficult decision to move forward. I love my new truck and look forward to many years of driving pleasure.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Over heating jeep
byon 04/17/2024
Service department supposedly put a new engine but vehicle has left me stranded twice from over heating try to call the manager Scott and he never answers or calls back. They state that there’s nothing wrong with my vehicle but keeps leaving me on the side of the road so something is wrong. They just fix the vehicle just enough for you to drive away and don’t fix all of the issues that’s wrong with. I’d never recommend this dealership if you can go somewhere else go
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Used
byon 04/03/2024
Gave loaner while they fix my car
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Engine blown a week after owning vehicle
byon 03/27/2024
Make sure you check your vehicle throughly before purchasing
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Horrible
byon 03/22/2024
Had a tough experience but worked a deal after several days. Interesting strategy by salesperson, trying to guilt you into buying a vehicle as terms are changing. Still purchased vehicle as that is the car wife wanted and not going to penalize her because of shady and crappy team you have their. Was even called a liar by the salesperson. LOL, a car dealership calling people liars, that is your whole business model.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Arun Patel
byon 03/10/2024
After Purchasing a new car,I left my old car there and I drove new car home.Next day I came to pickup my old car from parking lot from dealer,I found the car tire I was flat. I talked to sales person and they fixed it without any charge.Good customer service Thanks
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2024 Civic Sport
byon 02/17/2024
Recently purchased a 2024 Civic Sport for my wife at AutoNation Honda a Tucson Auto Mall and couldn’t be happier with the car buying experience. Nate Murillo was an excellent, helpful, knowledgeable car salesman, and made this process easier than I could imagine. I would buy again here, and definitely will recommend this dealership and Nate to friends and family for any new or used car buying needs that might arise. Thank you Nate and Auto Nation Honda.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Loving my Honda!
byon 02/11/2024
This dealership connects with their customers! I felt seen, heard and valued! I left the dealership with my dream car! I appreciate their customer service and the personal touch! I will not go to any other Honda Dealership! It is worth the trip to their Dealership, and they value my business. I appreciate their care and attention to making me feel satisfied as a customer!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service led to Dr appointment Cancellation
byon 02/08/2024
I went in for oil change service. I delivered the car at the 1:00 o’clock appointment time. I was told that it was going to take an hour and a half. It took well over two and a half hours. I unfortunately had to cancel my Dr appointment I had for 3:30, not good!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Great sale rep, terrible finance Mgr
byon 02/03/2024
Although our Salesman Marcus was wonderful finding and following through with the deal, the finance manager was less than friendly and crass. Obviously the finance manager was only interested in selling paint protection, additional insurance and other non-essensial add ons. I have recommended Marcus to a friend, he has the ability to listen, to be patient, and find you what you want. The segmented sales and finance portions were like night and day. Great service, terrible financing.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
I returned the vehicle
byon 02/03/2024
I purchased a 2016 Dodge Durango on a Saturday on Monday the parking light on the right side wasnt working. We took the vehicle back in they fixed it. On Wesnesday the motor check engine came on and I returned the vehicle under the 250 mile guarantee- at first they did not want to takr it back- saying I had surpassed the mile limit after checking the photo taking of the odometer I had not surpassed the mileage- either the salesman or finance manager falsified the mileage on this vehicle. I am still waiting on my refund of my down payment
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
AutoNation Honda Tucson
byon 01/31/2024
Very quick and painless car buying experience. Salesman, Angel A., was very easy to communicate with, very patient and helpful all through the process. They are very transparent with pricing and I feel I got a really fair price on the 2021 Honda Cr-V.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very very bad service!!!!
byon 01/23/2024
The worst service I've ever had, they had me there for over 8 hours to sell me a car, a car that broke not even a month after they sold it to me, now the engine needs to be replaced, DONT DO BUISNESS WITH THEM.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Great surprise
byon 01/10/2024
After an unfortunate accident with my old Honda that was considered totaled by the insurance company I needed a replacement After looking at many options including used we ended up at this dealership one more time. They are so willing to hear our needs and desires and were able to help purchase a new car and warranty package that more than met all my expectations. Thank you and God Bless you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Excellent Workspace
byon 01/10/2024
I worked with associate Pedro Lazaro and he is amazing at his job. I told him exactly what car I'm looking for and he showed me what I liked, he did not try to coax me to a different vehicle and was honest about how Honda features are better then the Accord features. He opened the door for us to look into the interior and once he saw I was hooked, he allowed me to test drive. He did ask if I wanted to test drive the accord but I said no because I like the Honda Civic and he respected my wishes. He got our estimate and my credit to finance done quick and moved us into the finance department to finish up the process. He also asked if I needed help in connecting my phone to the car which is super nice because most dealerships don't do that. In the finance department Samuel Kentowski was amazing, he answered all my questions, got the process done smooth and steady. He made side conversation with me and my aunt to make us feel comfortable and at home. He got me the best apr percentage out there by looking at different credit unions. Overall 10/10 in communication, service, and respect for both Pedro Lazaro and Samuel Kentowski.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Customer Service
byon 01/08/2024
We had a great time with our Sales associate Jose Santiago. He’s very accomodating and easy to work with. He answered all our questions about the car we’re interested to and made our car busing experience hassle-free. He’s the best! I would definitely recommend him to my friends and family.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Easy and Relaxed Experience at AUTONATION
byon 01/06/2024
I had a great experience at AutoNation. No weirdness or pressure. They were great and I would go back - plus I found the exact vehicle I was looking for and got a more than fair price.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fast, Easy, and Friendly
byon 01/02/2024
Such a wonderful experience from start to finish. I couldn’t find the car I wanted in the Phoenix area (where I reside), but came across my dream in Tucson. I began the process online and finished at the dealership the next day. Friendly staff, and treated me fairly and well. I’d do it again when I need another vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Honda CRV Service
byon 12/16/2023
Scheduled oil change was performed on time and to my satisfaction
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service experience
byon 12/15/2023
Very helpful at getting my repairs completed under warranty and way faster than I expected. Thanks!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Extremely fair treatment without high-pressure sales.
byon 12/14/2023
Pedro and Charlie, in the sales department were very honest and went out of their way to find the vehicle we were looking for and we were treated fairly on the price.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments