Customer Reviews of AutoNation Subaru Scottsdale
Great after the sale service!
byon 05/01/2024
Great people work here, truly helpful and friendly! Very willing to share and educate on all car features ensuring you get it setup for your comfort!!
Great after the sale service!
byon 05/01/2024
Great people work here, truly helpful and friendly! Very willing to share and educate on all car features ensuring you get it setup for your comfort!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
A Happy Sales Experience
byon 05/01/2024
Searched for a Subaru 2024 Crosstrek in the Phoenix Metro area, and found Scottsdale Subaru had what my daughter and I was looking for! Went to the dealership and meet salesmen Tim Felty, and we looked at various options of buying or leasing, and ended up leasing a white Crosstrek Limited model. Tim, Scott (sales Mgr), and the Finance Mgr., did a great job helping us!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great sales experience
byon 04/01/2024
Friendly and knowledgeable sales staff. A pleasure to work with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Smooth stress free purchase
byon 03/01/2024
I highly recommend this dealership. My transaction with them was a stress free experience and the entire process was very smooth and highly professional. Very attentive staff and they really took care of me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Relaxed atmosphere
byon 02/08/2024
First time buying a used car here, last time was another dealer 20 years ago and it was a nightmare. The whole experience was really relaxed, starting with Charles then Ward and ending with Christopher. Great team! Felt great not being stressed or pushed. Thank you and car I purchased is gorgeous and running great!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Looking for a new Subaru visit Luis and Hannah at Subaru Scottsdale
byon 02/01/2024
The sales team at AutoNation Subaru is terrific, we have been getting our daughter's car serviced at this dealership for a while but this was our first purchase experience and we were comparing and test driving two vehicles, they helped us find what was going to be the best fit for us.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service was great. We were taken care of quickly and efficiently!
byon 02/01/2024
Very welcoming and respectful of our time. Completed our service promptly and returned car in beautiful condition.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fair price, first try!
byon 01/17/2024
I was looking at a Subaru Forester Wilderness at a different dealership. I had done my research and had a "fair price" in mind. When the other dealer could not meet my price, I called AutoNation Subaru. When I told my sales rep, Luis, that I was on the road and deciding whether to go to Scottsdale or a dealer in downtown Phoenix, he said he would call me right back. Within 15 minutes, I had a call from Ward, the sales manager, and the price was within $150 of my budgeted price. We purchased the car that day! I also had a bumper guard installed by the Service Department. Scheduling the appointment was simple, and Stefon took my car in ahead of time and returned it to me faster than I expected. Finally, I met with Tabitha for an after-sale refresher (and a $25 gas card). Tabitha pointed out some features that I wasn't aware of and answered all of my questions. Everyone at AutoNation (unlike the other dealer) seemed to want me to buy a car from them. Everyone was friendly and helpful. I would recommend this dealership without hesitation.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
If you appreciate a dealership that prioritize your needs!!
byon 01/03/2024
I recently had the pleasure of purchasing a car from AutoNation Subaru Scottsdale, and I can't express how wonderful the entire experience was. From the moment I stepped onto the lot to the final handshake, the team demonstrated an unparalleled level of friendliness, professionalism, and fairness that set a new standard for car buying. The salesmen were more like trusted advisors than pushy sellers. They took the time to understand my preferences, patiently answered all my questions, and guided me through the selection process without any sense of urgency or coercion. Overall, my experience buying a Forester from Autonation Subaru was nothing short of exceptional. The combination of friendly and fair salesmen, transparent pricing and a customer-centric approach made this car-buying journey a truly enjoyable one. If you are in the market for a Subaru and appreciate a dealership that prioritize your needs, AutoNation Subaru Scottsdale is the place to go. A Huge Shoutout to the A-team at AutoNation Subaru: I can't express enough gratitude to Ken Cullen, Ward Bizzell, Colton Lockhart and Jeremy Edwards for making my experience exceptional! Thank you!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great service and great service advisor Joel
byon 12/30/2023
Service advisor (Joel) was upfront and told us want to expect. He handled all communication with service contract provider. All repair were done and done ahead of schedule.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good people to work with
byon 11/29/2023
Beginning with an online chat, we were able to get the information we needed to start the process. After starting with a competitor, we found our way to AutoNation. After a couple of miscommunications, we were able to make the deal that was best for us. Starting with Pearson Story, we were treated respectfully. Colton in financing was helpful and not pushy. Would absolutely recommend working with this team.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Bait and Switch - deceptive sales practice
byon 08/18/2023
CUSTOMER COMPLAINT 8-18-2023 Re: AutoNation Subaru Scottsdale 15678 N Northsight Blvd, Scottsdale, AZ 85260 Re: Deceptive Business Practice – “Bait and Switch “i.e. Customer is "baited" by merchant advertising a product at a (written agreed ‘trade’ price), but when customer visits the store for ‘closing’, they discover the advertised (vehicle trade price) has increased by thousands of dollars. In this particular case an increase of $4000.00., resulting in a sale/fail. CAUTION: I recommend extreme caution for anyone even remotely considering doing business with this automobile dealership! On June 10th, 2023, Mr.Mueller (sales person) sent to me a (firm) approved price agreement, approval by sales manager Brett Leib (SEE COPY ATTACHED). The stated Autonation price of the new vehicle would be $35164.39, and my trade in allowance would be $24154.74 – with an estimated closing balance due of $12613.15, after crediting my previously submitted $500.00 good faith requirement. I signed my approval signature to the document, and emailed it back to Mr. Mueller. At the closing appointment date – having waited in the office for over 1.5 hours, Mr. Mueller exited from one of the offices and approached me with the following. “First the ‘bad news’ – your trade value has been reduced by $4000.00, but the ‘good news’ is that we will only charge you an additional $2000.00.” I was astounded by the news. Mr. Mueller knew I’d never have made that 200+ mile trip to Scottsdale, if the [previously agreed to agreement was changed)! That then coupled with the fact that the Subaru had not even been washed and fueled in advance of the closing appointment, was outrageous. It immediately became evident this entire episode was nothing more than a planned bait and switch designed to have me drive 200+ miles from Sierra Vista, to Scottsdale, then have me sit around for near two hours wondering when we’d get to the closing procedure, followed by then changing the agreement in an attempt to extract thousands of dollars more from me. I asked Mr. Mueller for the return of my key module and said I was leaving. The gentleman, whom I’d never yet been introduced to, followed me out the door and said something about ‘market adjustment’. I told him we’d had a contract – he was quick to say that was not a contract! I just looked at him and figured “semantics at work”, with regard to the interpretation of the meaning of linguistics. I left the premises.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Great car
byon 08/03/2023
After buying the crosstrex . The car has ben great!. I like Chris for keeping on top when car arrivved. I like Tabitha for showing how work the gadgets.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Worth the drive!
byon 08/02/2023
We drove up from Tucson late last month to purchase a new Forrester. The deal we got was better than any of the other half dozen Arizona dealerships we checked out and we were happy that there were no unexpected surprises when we drove up two hours to trade in our old car and purchase the Forrester.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
An excellent dealership to buy a new or used SUBARU.
byon 03/11/2023
Sales people and management are excellent. Don't be afraid to ask questions and get answers. I wish other dealers were showing the same quality and in sales. If you need a SUBARU or any other used car I highly recommend AutoNation Subaru in Scottsdale AZ.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Sharp Service Manager saved us a bunch of money!
byon 02/02/2023
Had a problem with our 2015 Subaru Outback we couldn’t figure out. We were very pleased and surprised to find it was a recall-covered repair (minute crack in exhaust pipe) that would have cost us a lot of $$$ to fix somewhere else. The Service Dept at Subaru Scottsdale was on top of it! My husband & I were so happy with the way they treated us. They were extremely kind to fit us in on one of our rare days off together, so that I wouldn’t need to Uber 25 miles back home by myself. We’ll be returning to get our Outback serviced there, from here on out! :-)
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good service but waiting room is too small
byon 01/13/2023
I have used them before and always happy with the work. However, they are now expanding the facility and moved the waiting area to a small cramped room. Every chair was taken and nobody looked happy. I found a comfortable chair in the new car showroom to wait for my car. I think they should have told people that they could still wait in the new car showroom.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New purchase
byon 01/13/2023
All the people we have worked with—from the sales team of Sara Bishop and Chris Mueller to Tainotja Mueller, the delivery specialist. We love our new car and the thorough service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Scottsdale Subaru
byon 01/12/2023
The salesman ordered the wrong car. He didn’t get the windows tinted. He didn’t get the car detailed and he wrote up the wrong car for purchase. Why am I giving them five stars? Because three Heroes came to the rescue- Samantha, Tabitha and Sarah. Samantha took care of a coating on the windshield and she was knowledgeable. Tabitha was incredibly kind. She helped with everything! Plus taught me how to use my car and enjoy its features. Sarah provided a much missed CD player which the salesman didn’t inform us we needed to have put in extra.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good Service
byon 01/11/2023
Bought the car here, and always return here for service. Work is usually done quicker than promised.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome staff and great cars
byon 01/04/2023
This year we wanted to buy reliable car for our daughter who is going to college. Of course a precious Subaru owner, it was a no brainer to buy another Subaru. The sales associate Emil M was a delight to work with. He wasn’t pushy but gave us enough time and space to think about the purchase. We wanted to buy a car but didn’t really know which Subaru would be the right one for us. Emil was able to guide us to our brand new 2023 Subaru Forester. It was a pleasure working Ward who made sure we were well taken care of. Miss Samantha Mohan CFS director to care of our finance and Warranty part of the purchase. She was crystal clear about everything so we are fully prepared.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments