Prime Auto Sales
Customer Reviews of Prime Auto Sales
Disappointed Customer
byon 09/06/2019
If I could give negative stars...I definitely would!! I would like to elaborate on how disappointed I am with this Dealership and I am consulting with an attorney to see what my options are and reaching out to the Better Business Bureau and any other platform I can gain the attention of. I got a 2016 Chevrolet Malibu from Prime Auto on 3/22/2019 and not even a month later....4/20/19 to be exact there was an issue with the Brake Booster Sensor that caused the entire brake system to fail and on top of that unbeknownst to me the car had literally no oil in it.....0 oil compression. Prime Auto had me in a loaner until 5/13/19 trying to figure out the issue. Nonetheless, had it fixed and good to go.....or so I thought. Fast Foward to 7/30/19, approximately 2 1/2 months later...the entire engine shuts down while I’m stopped at a red light in the middle of the 115 degree afternoon. I had the car towed to Courtesy Chevrolet and was advised the vehicle had 0 compression in all 4 cylinders and needed a new engine. Mind you I had to pay $389.55 for Courtesy Chevrolet to put a new battery in the car (because Prime Auto Sold me a car with the wrong battery in it) just for Courtesy to tell me it needed a new engine. I reach out to the Prime Auto and they request I pay ($80) to have it towed to them so their mechanic can check it out. His conclusion was the exact same. New engine needed for the vehicle...a 3 year old vehicle. So I’m put in another loaner while Prime Auto try and figure out options for me. 3 weeks later after little to no communication, I’m advised by the Finance Manager that the Owner of Prime Auto is not willing to assist me in getting this car fixed...A week later I turn the loaner in and I am now without a vehicle. I put $1,200 down on this lemon of a car. Of the 5 months I had it, 2 of the months it was in Prime Auto possession as they attempted to remedy the many issues this vehicle had. This is the worst situation I have ever had to deal with. I had to surrender the Chevy to the Finance company because I couldn’t afford to fix it on my own, I’m now thousands of dollars in the hole for it and taking the bus and using Uber to get myself and my son around. I’m a 35 year old hard working single mother. I haven’t been without a car in years. If you would have told me this is the predicament I would be in, in 2019... I would have laughed in your face, but here I am. I would not recommend this dealership to ANYONE. They do not have your well-being at hand and there is A LOT of Shady dealings going on if you get my drift. Bad business!!!! Do not even take a chance, it’s not even worth it.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
My new mini
byon 05/07/2019
I'm very happy with my purchase. i did have a few issues with the car at first but it was all handled promptly and to my satisfaction.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Love my car
byon 05/07/2019
Tony got me a great deal on my 2013 Chrysler 300s. I highly recommend contacting Tony the sales manager directly. He took care of me from beginning to end.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Superior Sales and Service
byon 03/27/2019
First I want to thank Tim and Tony for working with me and getting me into a car that I really love and fits my Budget. I took a little longer than I had hoped but it was definitely worth the wait. I also want to add that if you already submitted an inquiry and have been working with a sales rep don't submit another one on a different vehicle because it more than likely wont be routed to the person you have already been working with which was what I did and happened to me. Being in sales I know how important it is important to stick with the person who has already invested their time helping you. Unfortunately my second inquiry was routed to another so called sales person that seemed to not care when I told him that I was already working with Tony. He proceeded to try to get me to come in and work with him. Totally unethical and unprofessional. Fortunately I contacted Tony directly and he promptly took care of me and I couldn't be happier. He also went above and beyond and gave me some credit counseling tips and shared a digital book on credit repair with me that will help get my credit where I want it to be. I will definitely recommend Tony to all my friends and family and will see him again when I'm ready for an upgrade.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best Car Buying Experience Ever
byon 03/23/2019
Prime Auto Sales is 100% First Class. Tony was beyond amazing and really put me as the Customer first in every move he made with my deal. That is definitely a rarity in this day and age. I truly appreciate all of his help and will be referring everyone I know looking for a car to him!!! If you are looking for a car, call Prime Auto Sales and ask for Tony. I promise you wont be disappointed!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Sales Experience
byon 03/12/2019
Tony was amazing. He got me a great deal on the car I have always wanted. Thanks again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Prime Auto Dealers is dedicated to providing the ultimate automobile buying experience. Prime Auto Dealers is your #1 source for buying a quality pre-owned vehicles. We have extensive relationships in the dealer community allowing us to purchase a wide variety of lease returns and new car trades at exceptional values. This enables Prime Auto Dealers to pass along huge savings on the highest quality vehicles of your choice. In addition, we offer a full array of financing options to meet your needs.
At our website, you can take advantage of several Internet technologies in the comfort of your home. Remember, if you need to talk to us, we are only a phone call away. Our Sales & Finance teams are available to help you with all your automobile needs. Feel free to come by the store any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.