Customer Reviews of AutoNation Chevrolet Gilbert
Great folks
byon 03/28/2024
I knew what car I wanted when I went in. I wanted a 24 Trax. Cade brought in a personally owned vehicle for me to test drive as they had none on the lot. I came in prior to my appointment time and he set us up with David Burke. I was shocked that Cade was not only willing to, but happy to split a potential sale so that we didn’t have to wait. Cade personally delivered my vehicle to my house once it was in stock, even doing so after his shift should have ended as the service department wasn’t done with it prior. Even though it was late in the evening, Cade offered to walk me through anything I needed in regards to the car at drop off. He didn’t try to drop it and run, like I might have knowing I was working well past the end of my shift. The finance guy whose name escapes me was also great. Told us what we needed and what we didn’t. I even joked at my age being written on the paperwork, saying I hadn’t seen my age on paper since my birthday. He scribbled it out and said “we don’t need to put that there” as a joke, and then wished me a belated happy birthday. It was a great sales experience and I am very happy with my new car!
Great folks
byon 03/28/2024
I knew what car I wanted when I went in. I wanted a 24 Trax. Cade brought in a personally owned vehicle for me to test drive as they had none on the lot. I came in prior to my appointment time and he set us up with David Burke. I was shocked that Cade was not only willing to, but happy to split a potential sale so that we didn’t have to wait. Cade personally delivered my vehicle to my house once it was in stock, even doing so after his shift should have ended as the service department wasn’t done with it prior. Even though it was late in the evening, Cade offered to walk me through anything I needed in regards to the car at drop off. He didn’t try to drop it and run, like I might have knowing I was working well past the end of my shift. The finance guy whose name escapes me was also great. Told us what we needed and what we didn’t. I even joked at my age being written on the paperwork, saying I hadn’t seen my age on paper since my birthday. He scribbled it out and said “we don’t need to put that there” as a joke, and then wished me a belated happy birthday. It was a great sales experience and I am very happy with my new car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Purchase Experience
byon 03/26/2024
I had a great experience purchasing my new Silverado here. They were able to locate the exact truck that I was looking for and my salesman David B. was awesome. His level of communication was perfect and I never felt pressured. The sales manager Justin was easy to work with and informative as well. All around good experience buying my new truck.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Awesome dealership
byon 03/24/2024
Autonation Chevy in Gilbert was by far the best buying experience I’ve ever had!!! If you want to go to a place that you’re not hassled and actually feel like patronage is appreciated this is the place for you!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome car buying experience!!!
byon 03/18/2024
We went to about 9 different dealerships trying to make a good fair trade in on our old suburban (2018) for a new 2024 Suburban. We FINALLY found a place willing to work with us and give us a fair value for our trade in and not gouge us on the final price of the new suburban. Clint at AutoNation Chevy Gilbert was so fast and gave us everything we asked for in trade for the new suburban. He ensured we had the suburban on hold for us as a diesel suburban is somewhat difficult to obtain on any sale lot. We would highly recommend Clint at auto nation Gilbert over any other Chevy dealership around.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New Z71 silverado
byon 02/22/2024
Everything went smoothly
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Auton Nation Chevelet Gilbert
byon 02/22/2024
Great, Fast
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent all around service
byon 02/15/2024
Great experience. I was able to get into AutoNation and purchase my dream vehicle without any issues. Speedy time and great sales team. Love my corvette.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome customer service
byon 02/02/2024
Had a little hiccup in the beginning but they made everything right in the end
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sales excellent - Automatic phone service sucks
byon 01/30/2024
Sales experience was excellent. Sales person (Clint) knew his product and was very helpful. Three days after purchase we tried to contact finance department about a question. Automatic phone service rang and rang and rang and no one answered. We tried for 3-1/2 hours before we contacted sales and had them connect with the finance department.....just to get a question answered. Very unprofessional phone system.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Super helpful
byon 01/21/2024
Coleton was super helpful and informative the whole way through the process
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great no pressure experience
byon 01/12/2024
I had the pleasure of dealing with Zack (sales) and Daniel (finance) with the purchase of my used Ram truck. Both where very professional and courteous. The best part is I did most of my communication with Zack via E mail or text. When I came in to test drive there was never any sales pressure. When I decided to purchase again never any pressure and got the price that was listed. Daniel was very understanding that all I had any intrest in was the extended warranty and nothing else and did not put pressure and did just let me know about other options available. He also was able to bring my interest rate down an entire percent from what was originally quoted. My experience with this dealership was amazing and would definitely buy from here again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service center or lack of...
byon 12/16/2023
It has been weeks and they still have not even looked at my truck yet. When I call nobody ever answers the phone. I have left messages and I have never received a call back. Very poor communication
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Oil change
byon 12/04/2023
I arrived early to my scheduled appointment and spoke with my service advisor Nick. He greeted me with a smile and was very professional. He was able to get me in and out in 1.5 hours. Great job.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Autonation Chevrolet Gilbert- How car buying should be!
byon 12/03/2023
Cayden made car buying as enjoyable as car buying could possibly be! To start, and the best part in my opinion, he wasn't pushy! He was friendly and helpful, and when it came down to the actual purchasing part of our visit, I was blown away! They listened to us, were honest about what they could/couldn't do, didn't try to upsell with things we didn't want or need, and the # we agreed to on the sales floor was actually the # we signed for in finance!! That has NEVER happened to us before. The quality service & respect we were shown during our purchase was top notch!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bad service.
byon 12/02/2023
I called my service advisor. They said it would be about a week till they could get to it. So I brought it in the next week. Three weeks later I was able to pick it up. It was a simple sensor that took a few hours to replace. I had to pay $600 in rental car. The service advisors just kept telling me lies.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 12/01/2023
All work was performed was completed on time and in a professional manner. The only issue I had dealt with the wait for diagnosis. But, seems to be an issue of not enough mechanics to go around. I couldn't get either of the Chevrolet dealers here in Tucson to even look at the car as they were "too busy" to conduct diagnosis or didn't "do transmission work". Turns out, the issue was broken motor mounts and not the transmission. GM corporate needs to address the wait time issue at their dealerships (more mechanics to handle workload). This issue may impact their customer's future purchase decisions.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 11/28/2023
Jennifer was and team was great. They quickly found the issue and got me back on the road.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Dealer Damage to Vehicle
byon 11/25/2023
Our service rep Ivan has been helpful but overall very dissatisfied with the experience we’ve had with my daughter’s car. Vehicle was brought in for a very simple sensor repair (particulate matter sensor in exhaust). What should have been an hour repair has now turned into a multiple week affair. While removing the sensor the tech accidentally damaged the exhaust pipe of the vehicle. Chevy did well and came clean but the OEM part is on back order with no ETA. A temporary fix was attempted with a new pipe they had to machine new ports into so the car can drive however it is still flagging check engine light and emissions warnings. My daughter is understandably very leery to continue driving this car but at 19yrs old is too young to rent another one. I have now emailed the General Manager (Dustin) on 11/24 to see about potentially trading in her vehicle and if he could help facilitate us to a sales manager who can give her a fair deal after all this mess but no response yet. I will likely have to go back into the dealership to get anyone’s attention and hopefully receive some form of meaningful offer or discounts to account for her (and our) time, money, and frustration for damage and supply chain issues caused by Chevy.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
New car
byon 11/24/2023
Always come back have bought 7 vehicles Always fare and find what I want
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very Satisfied
byon 11/22/2023
We were very pleased with the whole experience of buying our new vehicle. Our salesman was very helpful and courteous.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Less than impressed
byon 11/21/2023
Went into AutoNation Chevrolet for a routine oil change service appointment. While my appointment was at 7am, did not talk to a service advisor until after 730. Told the service advisor that I had a nail in the driver side front tire which I wanted to get fixed in addition to my scheduled oil change. Waited for service to be done and when reviewing work done, did not see anything about fixing the tire. The service advisor said the tech found no nails in any tire. I told him I had personally seen the nail, so please take it back and fix it while I was there. After 30plus more minutes he came back to me and said the tech could not find anything. So I asked for my keys and left. Today I am having to make a separate trip to discount tire to plug the leak and nail which I can still see. I will not be going back to AutoNation Chevy as how can I trust their techs to actually fix a complicated problem when they can't even find a nail in a tire.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments