Earnhardt Chevrolet
Customer Reviews of Earnhardt Chevrolet
New truck
byon 03/31/2023
My experience was great. Ali who helped me was very knowledgeable and help me make my decision on buying my vehicle. Overall it was a great experience and I would recommend anyone to this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New truck
byon 03/31/2023
My experience was great. Ali who helped me was very knowledgeable and help me make my decision on buying my vehicle. Overall it was a great experience and I would recommend anyone to this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2023Malibu Red line addition
byon 03/23/2023
Excellent. Special ordered. Had car quick from Chevrolet.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Third appointment for same issue. Didn’t do recall, 4 repairs in 9 months
byon 01/23/2023
Had the car for 8 days and ignored the paint peeling repair I asked for. Recall wasn’t done and instead gm will be sending a $25 check in place of the promised usb ports. Not satisfied at all. I have to schedule another appointment to get the paint repaired. This will be the third time for the same issue.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Top Notch Service The best
byon 01/09/2021
fantastic service and personnel . very satisfied
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Earnhardt team crushes it!
byon 08/26/2020
I’ve had an all around wonderful experience with this dealership! The desk manager Flo was involved with finalizing a deal and was beyond gracious and kind - the entire sales team was courteous and helpful from start to finish! There were a few issues with our new Tahoe and I let them know immediately following the sale, so they set us up with Rick in service, who was on the ball in helping getting all of the issues resolved and taken care of. We’re still finishing up a few items in the weeks to come but I am so grateful for the (continuous) GREAT level of service. You don’t typically get that with all parts of a dealership. Wonderful team in place at Earnhardt
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Professional and Friendly
byon 07/09/2020
I have purchased two vehicles from this dealership. I have had George as my service advisor both times. He is wonderful and a true asset to your organization.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 04/30/2020
I had a hassle free periodic maintenance visit.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 10/24/2019
The service at Earnhardt Chevrolet Chandler is the best with friendly personnel ,work done right and on time and they go the extra mile to keep the price competitive. Grate dealership
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Car Purchase
byon 09/09/2019
Salesman Mo and finance team were great. Quick sale, no back and forth and a great overall experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Service
byon 05/11/2019
Had an oil change. Prompt and efficient.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Amazing!
byon 02/13/2019
I was skeptical when I received an offer to pay off my car and get me into another, but Nick was great. I was impressed with how well he listened to my needs in a vehicle. Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
I shouldn't have waited so long
byon 02/28/2018
I don't like buying vehicles and don't do it very often. I really learned during the visit, we focused on what I wanted and how I could get it done.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2004 Chevy K3500 repair
byon 09/18/2016
A little pricey but otherwise excellant
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Very disappointing visit
byon 07/14/2016
I made an appointment while the dealership was still Thorobred Chevrolet for recall work, but when I showed up for my appointment, the dealership had been sold, was now Earnhardt Chevrolet and the person with whom I made my recall appointment had been terminated earlier in the day. Although I drove it there, the car wouldn't start and I was advised by my service advisor (L. Henderson) that the car alarm would have to be removed at a cost of one hour of labor ($127) to solve the problem. Alarm was removed and it didn't resolve the issue - as a matter of fact, after Ubering to the dealership because I was told the car was fixed, I was handed the keys after paying and told "Don't be surprised if your car won't start again after you turn it off." Sure enough, right there at Earnhardt Chevrolet, the car wouldn't restart. Only after another additional $246 spent and another day at the service department was the problem rectified. I spoke with service manager Robert who refused to refund the labor paid for the needless removal of the car alarm; he refused citing "Murphy's Law". Was told "I'd like to offer you a car wash, but it's broken - sorry." Was not offered a courtesy shuttle home, so had to pay for car service, including to the dealership to pick up a car that wasn't even fixed (and then back home again and again the next day). No follow up customer survey or feedback requested - perhaps now I understand why. And the alarm, which was supposedly removed, still goes off when you put the key in the lock. Very disappointing, especially since I am new to the area and had Chevrolet recommend this location. Does not feel like adequate customer service.
- Recommend this dealer? No
