Customer Reviews of Townsend Honda
Great Buying Experience!
byon 04/11/2024
I just purchased a Certified Honda Pilot Touring from Mr. McShan on 4/8/2024 and it was a pleasure working with him. He was very nice and attentive. He answered all my questions and assisted in all ways possible. I would happily send anyone his way to purchase a vehicle from Townsend. It was one of the fastest and best car buying experiences I have had at a dealership.
Great Buying Experience!
byon 04/11/2024
I just purchased a Certified Honda Pilot Touring from Mr. McShan on 4/8/2024 and it was a pleasure working with him. He was very nice and attentive. He answered all my questions and assisted in all ways possible. I would happily send anyone his way to purchase a vehicle from Townsend. It was one of the fastest and best car buying experiences I have had at a dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
A+ experience!
byon 10/24/2023
If you are in the market for a Honda, I would highly recommend Townsend Honda in Tuscaloosa. They get an A+ from me during our car shopping. They are knowledgeable, professional, pleasant and not pushy. McShan is the salesman who helped us and he was great! He was very professional and helpful. I like the way they do business.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
1 Comments
No call back
byon 08/15/2023
We have used the service in the past with no issues. 2 weeks ago we took our Pilot in for oil change and asked them to check tires and possibly wheel bearings due to loud road noise. Service manager was not in and was told he needs to drive vehicle to make a determination. Was told a message would be relayed to him and would call to bring vehicle for test drive. One week, no call. We called dealership and spoke with service person and they again told us same thing, they would let service manager know and he would call. Week 2. No call back. Think we will just go to a reputable tire shop for evaluation. To bad they are only Honda game in Tuscaloosa.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Go see Mcshan asap!
byon 04/13/2023
I had been searching for a specific Honda Passport so I called the Honda dealership in Tuscaloosa. I spoke with a salesman named Mcshan and let me tell you he was patient, understanding and knowledgeable of everything when it came to my questions. He really made the buying experience awesome and super easy. I recommended him to friends and family they said the same thing. 10/10 I would highly recommend Townsend Honda in Tuscaloosa, AL and especially my salesman Mr. MCSHAN.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Kenneth Doby
byon 11/01/2022
I have purchased several vehicles from this dealership they have always been very fair and efficient I would highly recommend them and will purchase from them again!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Townsend Honda-Tuscaloosa
byon 03/01/2022
Tim was outstanding! We told him our wishes and he made the process seamless. After Tim, we finished the process with Patrick who handled our financing paperwork. All in all, the whole process might have taken an hour total which is very impressive. It shows that this dealer really cares about their efficiency and does not waste a single minute of your time.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Owner
byon 01/04/2022
Process went very smooth. Jane Cobb was the best!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Townsend Honda
byon 10/24/2021
Great service and care!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New car purchase
byon 10/22/2021
Blair was the best sales associate. It literally took a total of an hour to buy a car from Townsend.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great ! Thanks Willie Taylor and Dana
byon 02/11/2021
Like no hassle purchase !
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great time buying a car
byon 02/03/2021
I enjoyed my experience at Townsend Honda and appreciated their willingness to do everything I needed to make it happen within my budget. I still got the car I wanted and stuck to my budget! Xoxo
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Sales Review
byon 02/03/2021
From the initial call to driving away in my new vehicle, Brian and the staff at Townsend Honda exemplified pure excellence in handling every aspect of my purchase experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Awesome!
byon 02/02/2021
The entire process was smooth! I did not feel any negativity because of my situation and management went above and beyond to find me the best deal! Will definitely purchase all future vehicles from Townsend Honda!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great!
byon 02/02/2021
Everything was great! I was treated like family! Even the check out process was wonderful!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Sales Staff
byon 02/02/2021
This is the 8th car that I've leased from this dealership. I'm always happy with the customer service here and the dedication of the sales staff as they assist me in my selection of a new vehicle. Thank you Tim and Blair.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Easy peasy
byon 02/02/2021
In October I purchased my 4th vehicle from Townsend (we live over 80 miles from the dealership and pass by more than one other Honda car lots). The last two were HRVs and my salesman was Tim Jones. He made the whole process easy, quick, and with a smile. Most of the dealings were over the phone with Mr. Jones and upon arrival to the dealership, he had the car I wanted waiting on me. The whole experience was pleasant and the prices I received on the phone were upheld. I highly recommend Tim Jones and Townsend. (In fact I did so to my sister-in-law who is also happy with her Accord in December).
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Most painless car buying experience ever
byon 02/02/2021
Brian was the best finance person I ever had he did everything he could to make sure I was satisfied and getting the best deal.I appreciate everything he did for my wife and I.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Awesome
byon 02/01/2021
Good customer service & very knowledgeable about their vehicles
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
No integrity
byon 11/04/2020
Management are quick to collect your money but will not own up to any error or discuss concerns. They push everything off on the salesman and need a whole lesson in customer service. Service department also needs a whole make over as well:
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
McShan is amazing!!
byon 12/16/2017
McShan at Townsend Honda is absolutely amazing!! This is my 4th time buying a brand new car and it was definitely the smoothest one by far! Highly recommended!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1st time buyer
byon 12/15/2017
Was an awesome experience. Definitely won me over.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
For over 40 years, Townsend Honda has been serving Tuscaloosa and the surrounding area. Townsend Honda provides a low-pressure, customer centric car shopping experience. From our Tuscaloosa location, we are able to serve car shoppers in McCalla, Hoover, Northport and the surrounding area.
Our family-owned dealership provides an extensive selection of Honda models. We carry cars like the Honda Civic and Accord, crossovers and SUVs like the HR-V, CR-V and Pilot, and vans and trucks like the Odyssey and Ridgeline. Our new inventory is supplemented by a selection of pre-owned models.
With over 40 years of experience, our dealership has had a long time to build our standard for customer service. We will work with you to find the new or used vehicle that fits your needs as an owner and driver.
1 Comments