Landers McLarty Subaru

by bamanative42 on 06/30/2011

Mr. Frank Williams, general manager, and his staff contacted Chrysler again on my behalf, and were able to get me a deal that made me VERY happy. I couldn't ask for better service or attention from a dealership. From the salesman, Victor Pennington, to the service and parts department, I was impressed at the professionalism, and desire to make sure I was completely satisfied. When it is time to buy again, this is where I will go PREVIOUS REVIEW: I would have given a lower score but it won't let me. I bought a new 2011 RAM 1500 on 6/11/11 and was happy with the deal. On 6/17/11 while driving, I stop at a light, and when I pulled out the truck died. I pulled over and smoke starting coming out from under the hood. I turned it off and opened the hood. Smoke was pouring out from under the engine, and the battery was smoking. This truck had 350 miles on it, and died. I called the Chyrsler Roadside Assistance and they sent out a tow truck. 2 1/2 hours later it finally showed up. They towed it to the dealer in Florence, and rented me another truck. Since then I have gotten no calls from the dealership, unless I call them first, except for the salesman. They said it was a "service department" problem now. I told them I did not want the truck, and per the Alabama Uniform Commercial Code Section 7-2-602, I was rejecting the truck. I was told they didn't know what that was. I finally talked to the General Manager, Frank Williams, and he said he would talk to Chysler and to call him at 5 pm yesterday. I call, and surprise, he's not there. I'm told they will have him call me from his cell phone. An hour later his secretary calls and says it will be today before they will be able to let me know, by 3 pm. At 3:04 pm I call and ask for Mr. Williams, I'm told "he's in a meeting and will call you." One hour and fifteen minutes later I get a call from the service manager (?), and he wants to know what he can do to help me get "my" truck back. I told him no one has talked to me about it. He then wants to know if it is still in Florence. I explain to him that I don't know, and really don't care. I tell him I'm waiting on a call from Mr. Williams, and if he has talked to Mr. Williams today. He tells me "no.", then proceeds to tell me that Chrysler has offered to extend my warrenty to 100,000 miles, and make my first payment. After I get done laughing, I inform him I already have a 100,000 mile warrenty and I appreciate the TAX PAYER BAILED OUT Chrysler Corporation's generosity. I then tell him no one has explained this to me, and once again that I am waiting for Mr. Williams to call. He says he got the information from the Customer Relations person Tonya. At this point I tell him I am more than willing to go to arbitration over the truck. Conversation was pretty much over at that point, as it was when I told Tonya, and Mr. Williams the same thing. Updates to come

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