Sandy Sansing Ford Lincoln

by buraksit on 09/10/2020

I advise everyone to stay away from them. They are very disrespectful and rude to their customers. Their service is useless. I bought a used car from them, they told me all the maintenance was done the but the vehicle had transmission issues. When I took it back they did not care at all. They tell they will call you but they never do. If you are lucky to reach someone to talk to, they talk to you in a very disrespectful way. Especially Lisa from the service department.

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by Teribodner on 04/15/2020

Great experience with the purchase of 2020 F 150. No pressure sale. Shey was our salesman and was perfect! Went over our purchase so that we knew our truck before leaving the dealership. Will definitely recommend and buy again from this dealership. Well worth my 3 hour drive to the dealership!

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by Read First on 09/25/2019

Originally very happy with this dealer, and the process. However, two weeks after signing the contract, and them depositing my 11k down payment check I was notified by my salesman that the computer missed some forms for me to sign. No biggie I went by the next day to sign the forms. You can trust the outstanding reputation of car salesman and dealerships. It wasn't that I missed some forms it was that the dealership left off the extended warranty from the contract we agreed to. The bank kicked it back because the totals were incorrect. I was presented new forms with the warranty added to the cost. I originally went into the finance department with a specific monthly amount I wanted. Remember two full weeks ago. Hence the reason I put down 11K. Now with the new totals I'm over that monthly amount. They did lower their margin so the payments didn't add much more per month, but we both had already agreed to the terms! Upon inspection of the old bill of sale I saw where the cost was left off. I had no real option other than drop the warranty, or pay more for what was incorrectly left off. By then I had already added the truck to my insurance and purchased the tag. Plus I like the truck. It was explained to me that it was a computer glitch, and not the fault of the dealership. However it's the dealership's computer and software. Therefore it is the dealership's issue. I was told there were five people that had the paper work incorrect but I was the only one with an extended warranty so only I had my cost affected. Lucky me. Good thing the customer pays for the dealership's errors. I was really blind sided by this. I had my young son with me, and wasn't prepared for new negotiations or a new contract. I was under the premise I was there to sign a few forms that were mistakenly missed. In hind sight I should have demanded my down payment back, reimbursement of my tag and insurance, and walked away from the whole thing. The ironic thing if they would have been honest with me about the issue when they first contacted me about the error. I would be more understanding. Why would they have a salesman contact me when it was a finance issue. The finance director should have contacted me about the finance issue. This is a typical dealership no better, and really no worse. Consumers have to remember not trust anything car dealerships present. The car industry just doesn't get why people don't like purchasing cars. It isn't the process, but the lack of honesty and integrity of the car industry!

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by Buz Jones on 04/01/2019

I first called the internet sales manager to inquire about an F150 with 4WD, 36 gal tank, and a certain axle ratio. None were in stock and he suggested a different axle ratio which he said would get as good as MPG with the 10 speed as my older 6 six-speed trans. After searching their inventory on line, I found one truck that was interesting. I called back a few days later to arrange an appointment to view the truck. When I arrived the internet manager introduced me to one very informed sales person. He reviewed the truck in detail with all the new improved features over my 2014. I appreciated his in-depth knowledge of the truck components since I am a detailed person also. He even helped me move my tool box from the 2014 to the new 2019.

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by Robert1jrg on 11/01/2018

Everyone bent over backwards to assist me. Terry Yoest did an excellent job of taking care of everything.

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by dontgetscammed on 04/08/2018

Do not buy a car from these people. Awful experience. Elderly couple buys a car. Totally shady, confusing, misleading process. Elderly couple was upset and attempted to return the car the next morning. Salesman lies and refuses to take car back. Long story of deceit with the latest being told the dealership would find the second key fob for us. Multiple messages left for manager and salesman over the last 3 weeks with no returned calls. Now we will have to pay hundreds for another fob after being scammed. Probably should get an attorney. Do not deal with these people. They had weeks to do the right thing and do not even have the courtesy of returning a call. Very shady and unprofessional. update: Dealership also sold us a 3500 extended warranty by telling us that the warranty was about to expire. (salesman/dealerships receive kick backs from third party providers of extended warranties. do you think it's ethical to mislead that the warranty is expiring to get the commission?) After determining that the factory warranty is not about to expire we were able to cancel the extended warranty. update: Finally got a call back from a subordinate after the review. Subordinate has a temper tantrum yelling and screaming about the review. Hangs up on me after his juvenile tantrum. Prefers to communicate via text and agrees to buy the car back in writing for what we paid for it. When we agree to the deal, he changes the offer will only pay 2000 less for the car than what we paid for it. They scammed us once but we are not going to get taken for another 2000. After reading the many other bad reviews of the key scam it seems this is a regular business practice with these people. Next stop: Attorney General. I will add a copy of the offer to buy the car back for what we paid for it as well as our purchase contract and the fabricated buy-back offer to show the latest scam attempt. The ACTUAL sales contract shows the purchase price of over 30k plus 600 for their documents and the 3500 for the unnecessary extended warranty. The fabricated internal document shows the attempt to confuse us into taking 2000 less for the car instead of their offer of what we paid for it.

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by gandtbrown on 05/01/2017

We were in a fix due to one of our kids and Sandy Sansing (Mr. Wynne) went above and beyond to help us with our issue. We have purchased two vehicles from this dealership and each time have been treated like gold. We really appreciate everything they have done.

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by dwilliam3 on 11/10/2015

Did not disclose the hidden costs to me regarding title transfer to Florida. I am very disappointed regarding their deception.

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by rkelon on 10/05/2015

Tried their pricing, but the dealer fee and not knowing their own incentive programs turned me off. I felt so bad that I counted my fingers and toes to make sure I still had all of them. I went to Mullinax, a very different experience and I bought a car from them.

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by hidden_costs1 on 04/20/2013

I purchased a new Ford pickup - deal was ok , sales man agreed to a price of invoice plus 1/2 of Doc Fees of $500. At deal, found they had added over $700 for fuel and national advertising fees. Had this been mentioned up front, then we could have talked about those. I ordered truck, took delivery and only after I reviewed costs where these discovered, and even then they were hidden down inside. VERY BAD business to work this way. Be up front with costs - I m sure they ve lost any future business from my family.

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