Lynch Toyota Auburn

by Michael256 on 09/10/2014

This dealership has been a horrible experience, and I would NEVER do business there again. It's been lie after lie after lie and now, even with dealing with a general manager, they are STILL lying to me. My story from the beginning. I was in Auburn to buy a vehicle from another source, and that deal fell through. I was with friends on Game Day who graciously drove me around Auburn to try to find a vehicle to get back to North Alabama. Lynch Toyota had a few vehicles on their used lot that seemed to fit the bill. I called ahead and asked about one, and the salesman said he'd meet me there with the vehicle in a few minutes. After I arrived at the dealership, I waited for over half an hour for the salesman to help me. I asked him if the vehicle was a smoker's car, and he said,"yes, it is, I'm a smoker so I'd know". I then went out on my own without a salesman to find the car to be sure, and it was in the detail shop and was NOT a smoker's vehicle. I then went to another of the Lynch auto groups to see about gaining access to the vehicle and bypassing the salesman at Toyota who lied to me the first time. They referred me to a different salesman back at Toyota, who seemed anxious to get me access to the vehicle. We drove it and it drove out fairly nicely, though it needed a bit of work, but overall a decent ride. However, the second salesman misrepresented the vehicle as a 1-owner with a "clean Carfax". We decided that Lynch Toyota would make the needed repairs, and drive the vehicle up to North Alabama to me later in the week. In the mean time, they would offer me a loaner vehicle to take home that day. I was at this point impressed with the service. However, I kept asking for the Carfax and kept getting told "we'll get it to you". As I was finishing up the buying process with the finance guy, I stopped signing stuff and said, "I need that Carfax before we go any further." The vehicle was a 1-owner, but had had a front end collision with "extensive" damage and airbag deployed. That's not a "clean" Carfax. Lie Number 2. I ended the deal there, but the dealership did try to push it through before agreeing to end the transaction. Now I'm stranded in Auburn with no car at 6:00pm on Game Day and no way to get home. The Internet Sales Manager gave me the loaner to get home with a full tank of gas, and I greatly appreciated that. He was the one straight shooter I dealt with in this entire fiasco. They sent a driver up on Monday to retrieve the car. Now, a couple days later I find that Lynch pulled hard hits on my credit report for a cash deal, even though I explicitly stated NOT to do so. I called the general manager today and he's been arguing with me about it saying that it is their standard practice to verify I am who I say I am, even though I supplied them with my government issued photo ID. However, during the purchase of this vehicle I was very clear that I am protective of my credit and I explicitly did NOT give authorization to run my credit, and the finance paperwork guy explained that my credit would not be pulled. Lie number 3. Their general manager is continuing to argue with me about this entire process, stating that I had seen the Carfax prior to the deal, and that I had agreed to having my credit pulled, even though I was very explicit in NOT having this done. This is NOT how you treat customers. If you like to be lied to repeatedly and have arguments about those lies with a general manager, then Lynch Toyota is the dealership for you. If you prefer to be treated with respect and told the truth, then I would steer far clear of this mess of a dealership and take your business elsewhere.

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