Used 2016 Cadillac Escalade Consumer Reviews
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We have a limited number of reviews for the 2016 Escalade, so we've included reviews for other years of the Escalade since its last redesign.
The worst vehicle ever!
G3, 08/24/2019
2015 Cadillac Escalade Luxury 4dr SUV 4WD (6.2L 8cyl 8A)
21 of 23 people found this review helpful
My family has owned Cadillac's even before I was born, so it was a no brainer that getting this vehicle I thought would be cream of the crop. I didn't have it for 2 weeks and into the shop it went. Sunroof was leaking water and CUE (radio) would just go black. Received the vehicle back and thought all was well but it was not. The radio went black as you would drive and sunroof was still leaking, as well as now the transmission seems like it was shifting. The dealership replaced the radio, said they added fluids to the transmission and that the rubber around the sunroof needed to be replaced. After a month the radio started going out again so now a third radio was put in. Not even 2 miles after I leave the dealership the third brand new radio went black again. I called the dealership they claim it must be something else as to why this was occurring. They did not have an appointment until 2 week out. At that time my air stopped working and being in a big suv with 85-95 degree weather with no air is not fun at all! This vehicle has been in the shop over 5 times and I have only had it for 6 months and when I called to see what the update was they haven't even started working on it. I called other GM dealerships to see if they would work on it and they told me it had to be a Cadillac dealer. I am highly disappointed in GM, Cadillac and Mary Barra (president of GM) as this is supposed to be one of the best and top of the line GM vehicles and I haven't even had the chance to thoroughly enjoy it. This will be my last GM vehicle as I will never purchase from them again!
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2016 Escalade Platinum - WORST PURCHASE EVER!!!!!
VictoriaBC, 08/13/2020
2016 Cadillac Escalade Platinum 4dr SUV 4WD (6.2L 8cyl 8A)
9 of 9 people found this review helpful
We ordered the 2016 Platinum Escalade with every option possible. We spent over $120K (we are in Canada). This thing has been terrible from day 1. Our local dealer here in Victoria, BC (Wheaton, Cadilallac GMC) was no help either, after the sale they didn't give a crap about us! We have a laundry list of things that have gone wrong with it, including the entire AC unit had to be replaced (after going back and forth with the dealer - I self diagnosed the problem after reading forums - and tracked down the parts myself!!! to get them to fix it... it was UNDER WARRANTY - yet I had to do this). The SUV is currently in the shop right now, I was informed yesterday that the repair bill is pushing $8,0000 plus TAX!! The SUV is 4 years old and the extended warranty that I paid $2800 for just expired because it has just over 100km (62,000 miles)! Apparently the front air ride system has failed and it needs a new radiator brakes and rotors.. It has been shifting HARD since day 1 (embarrassing to be honest - it JERKS hard at low speeds) and they just said that its normal... There is nothing normal about it! I called Cadillac, only to be put on hold for 30 minutes I finally opted to leave a message, we'll see if I get a call back. They DO NOT VALUE their customers.. PLEASE DO NOT BUY!!! After reading the other reviews, our problems are very similar, which makes me very concerned for the future of this vehicle. I wish I could have read these reviews before purchasing. I have been a faithful GM customer all of my life (1969 Camaro, 1967 Camaro, 2008 Chevy Duramax 2500, 2009 Hummer SUT, 2012 Cadillac Escalade Hybrid, 2010 Chevy 3500 Duamax Dually, 2016 Cadillac Escalade) After the way I've been treated by GM, I will NEVER BUY or RECOMMEND A GM PRODUCT.
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Electronic nightmare
Chris, 10/18/2019
2016 Cadillac Escalade Platinum 4dr SUV 4WD (6.2L 8cyl 8A)
8 of 8 people found this review helpful
Had the 2016 Escalade as a lease. From day one this truck was an electronic nightmare. It spent more time at the dealership and I wasted many, many lease miles bringing it back to the dealership for repair. Liftgate failed far too many times. Battery failed in the first 4 months of ownership. Heat in the back would constantly reset itself to highest temp so the kids would be overheated in the back set. AC failed. I would be driving and the entire console would go out and come back on, with rpms all over the place. Cadillac could never figure out why so it became something I had to deal with. When driving it would feel like steering would go out for a few seconds which was very scary. Had one instance when I could not shut off truck. I had to let it run the entire night until Cadillac could pick it up the next morning. Sensors worked sometimes, other times oversensitive, sometimes not at all. Nothing like going through a toll booth and having truck slam on its brakes every time, thinking I was going to hit something. Cadiallac's answer was to shut off the feature. Some of the issues I honestly could have dealt with had Cadillac been responsible and dealt with the repairs in an honest manner but every time I brought the truck in for one repair, I would leave dealership with another problem so it became nothing but a headache. The Escalade is a beautiful truck, roomy comfortable interior with all the bells and whistles, but honestly with all the problems I had, it does not justify the price. I am now the proud owner of a Lincoln.
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Worst Purchase we have ever made!
Roger Lake, 11/13/2017
2016 Cadillac Escalade Premium 4dr SUV (6.2L 8cyl 8A)
27 of 33 people found this review helpful
Where do I start? Engine is consuming oil at 20k. The transmission shifts hard from first too second. My wife smells coolant from the vents. The power running boards don't always go up. The rear DVD in the third row doesn't work. Dealer claims everything is fine. I have to add oil between oil changes on my 90,000 dollar Cadillac. These cars are junk. I told my wife this but she loves the space the car has. I don't recommend these vehicles. Don't waste your hard earned money on this. Buy an Infiniti or a Lexus.
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Cadillac
RLutz, 11/18/2019
2016 Cadillac Escalade Luxury 4dr SUV 4WD (6.2L 8cyl 8A)
5 of 5 people found this review helpful
I really like my Escalade. I picked the escalade because I have a 2002 with over 300k and its my husbands daily driver. No major problems. My newer one has all the bells and whistles love driving it.
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