Used 2020 Lincoln Navigator Consumer Reviews
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We have a limited number of reviews for the 2020 Navigator, so we've included reviews for other years of the Navigator since its last redesign.
Beautiful piece of junk
LadyCarlover, 11/04/2020
2020 Lincoln Navigator Black Label 4dr SUV 4WD (3.5L 6cyl Turbo 10A)
76 of 79 people found this review helpful
After years of Navigators I became bored and bought a few different Suv's, until the new Navigator was announced. I ordered one immediately! Within the first month I knew something was really off about the car and the way it drove. I took it back to the dealer twice to only be told noting was wrong. Fast forward a year and the transmission totally fails and had to be replaced, only they didn't totally replace it, they only did half. A month later it failed again, as did the engine. Now bow have been replaced and it still doesn't run well. It has a constant vibration that it never had before the total overhaul under the hood. Lincoln has a major problem with service. They may have built the best looking SUV out there, but if it doesn't run properly and they treat you horrible when you need service, it just isn't worth it. Even with the Black Label the service is embarrassing. They will need to step it up if they want to compete with the Escalade, Range Rovers, etc... So, in short I'd look elsewhere if you are contemplating this vehicle, I've had just about every luxury SUV out there and this one was by far the worst!
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No replacement for displacement
USN, 10/09/2019
2019 Lincoln Navigator L Reserve 4dr SUV 4WD (3.5L 6cyl Turbo 10A)
24 of 24 people found this review helpful
We’re a Ford family, a new Superduty every 3-4 years for towing and still have my 2003 F-150 for routine ranch duties. I can count on one hand the number of check engine lights in >15 years and hundreds of thousands of miles (and tons), on multiple trucks. That being said there was a lot of gripes for my last Navigator (‘08), wallowing with every breeze or rut, gutlessly, down the highway. Grudgingly we stuck with the always-something-wrong but more planted and fun to drive Escalade ESV’s—just never past the end of the warranty. Lincoln finally did it right and this is easily the most comfortable vehicle I’ve ever owned: the seats are unparalleled, ergonomics are perfect, great storage and it drives like a crossover. My only gripe is I miss the Caddy’s V8 punch. Although the speedometer climbs faster it just doesn’t feel as fast or confident during 2-lane highway passing. It linearly hurdles into, and calmly/quietly handles, speeds which get you one free phone call and maybe that’s why it doesn’t feel as fast but I really wish the turbos were blowing into two banks of 4 cylinders. Well and the rear TV’s can only be figured out by the kids. Of note we’ve averaged 16.6 MPG over ~8,300 miles of mixed driving, albeit we live in rural Texas so not much city and higher-speed highway.
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Love! Love! Love it!!!
KAP, 09/12/2019
2019 Lincoln Navigator Reserve 4dr SUV 4WD (3.5L 6cyl Turbo 10A)
32 of 33 people found this review helpful
I moved from the Cadillac Escalade to the Lincoln Navigator and I am so happy I did. The seats are so amazingly comfortable, I feel like we all have more room (even though I went from extended version of Cadillac to the smaller sized navigator) and the technology is amazing! It drives so smooth and has so many wonderful features! Couldn’t be happier!
Lipstick on a Pig - Junk
Heidi Seeger, 07/07/2020
2019 Lincoln Navigator L Select 4dr SUV (3.5L 6cyl Turbo 10A)
38 of 40 people found this review helpful
After 15 months, nine times in the shop and 45 days without my car, my brand new 2019 Navigator has FINALLY been deemed a lemon. The transmission was slipping and the engine was burning oil. Lincoln told the dealership to put oil in the car and give it back to me!!! Lincoln refused to replace the engine as well as the transmission. Sadly, I absolutely loved my Navigator. It had all the bells and whistles you could ever want but mechanically the car was junk. Please don’t fall into the same trap we did. These are beautiful luxury cars but they are horrible and Lincoln’s customer service is by far worse than the vehicle they built. There is no customer service whatsoever! It was a horrible experience and I’m glad it is finally over. We are one and done for any Lincoln product in the future. As we went through this process we have discovered several other people that have had the same problem.
Broken and Confused
Mike K, 03/17/2021
2020 Lincoln Navigator Black Label 4dr SUV 4WD (3.5L 6cyl Turbo 10A)
30 of 32 people found this review helpful
During the pandemic we bought a Motorhome and wanted to flat tow a vehicle behind it. The Navigator was a great option but I was really concerned about the reliability. 4 months later I have had the BlackLabel in the sho- for more than 15days and there are still several issues. The communication typically takes 24-48 hour from the dealership and more than 30days the BlackLabel Concierge. Issues to date; ~6,000miles -Windshield wipers squeak (resolved) -Seat squeaks(replacing the entire seat) waiting 2 weeks at this point. -Navigation goes black and shuts off (Technical Service Bulletin (TSB) that is designed to address the concerns related to your SYNC screen and Phone As A Key feature. That bulletin reference is TSB 20-2363 - this helped but did not resolve the known issue) -the car smells like it is burning -several other items that seem to be replaced to the navigation like blue tooth issues, windshield wipers going off with for no reason, volume controls not working, etc.
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