Used 2020 Ford Explorer Consumer Reviews
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1,100 Miles on Platinum
Geronimo Jenkins, 08/12/2019
2020 Ford Explorer Platinum 4dr SUV AWD (3.0L 6cyl Turbo 10A)
210 of 219 people found this review helpful
Extremely pleased with this car. Features: LANE CENTERING with adaptive cruise. This car basically takes me for a ride while on the highway. It frees you up to really scan your surroundings while driving and anticipate what other drivers are doing. Definitely spec it with the Copilot 360 Assist PLUS with whichever trim you choose if drive on interstates. This feature is not available on the Durango which stopped me from considering it. Explorer with these features is very relaxing to drive. Park assist is good for parallel, useless for perpendicular parking. 360 camera implementation is subpar with upgraded 10.1 screen. If you don’t value massage seats or the upgraded stereo (I do) then skip the technology package with the big screen as the implementation is much better in the smaller screen. Performance: After test driving all trim levels of the explorer to see if I could get away with a 4 cyl model, I ultimately decided that the low RPM torque available in the twin turbo model was a necessity for my style of driving. It’s ability to waft from a low rpm to merge onto a highway is excellent. Steering feel is the best of any crossover/suv I’ve ever driven. Great waiting and appropriate steering ratio. I find body roll to be minimal. 365 horsepower is a lot, and the 10 speed allows you to use all of it instantaneously if you put your foot down. I’d like the ST tune, and I would have purchased it if it had an optional adaptive suspension. Luxury: with the hollow barrier between the engine and the acoustic glass all around in Platinum model it feels like a Mercedes acoustically. Stereo sounds excellent, bass oriented, but very tight with no rattling. Leather is everywhere in platinum, passengers are shocked that it’s a Ford when they get inside. The seats are supremely comfortable. Practicality: captains chairs are a hit. Everyone notices how plush the armrests are and plentiful legroom. Auto tailgate is nice, and the hidden cubby underneath to keep things hidden is great. Dislikes: optimization of large screen and Apple CarPlay. Seats have developed a crease already in the leather, probably won’t look great after a few years. Overall: the Platinum is a great choice if you want a more modestly styled luxurious cruiser with excess power without the “racy” features of the ST like piped in exhaust sounds. I found it more agile and better looking than the Durango. 59k for an American Crossover is steep, but to get an equivalently equipped German SUV is over 70k, and much more if you want a usable third row from some brands. For a cheaper alternative, I recommend getting the Kia Telluride if you don’t value driving dynamics. The new Explorer is a great driving three row crossover that is supremely comfortable.
THIS SUV IS AWESOME....EXCEPT
Rob Ortiz, 10/26/2019
2020 Ford Explorer Platinum 4dr SUV AWD (3.0L 6cyl Turbo 10A)
134 of 142 people found this review helpful
I only have 200 miles on my fully loaded Platinum model, but I already have a few concerns. First let me say that the safety features on this Explorer are incredible and work flawlessly. I was backing out of my garage and suddenly it braked to an immediate halt. My neighbors cat was walking by, it works. Ok, the few complaints. I'm not crazy about the 10.1" screen, would of preferred the 8" screen. But at the time, inventory was limited due to factory issues, so I really couldn't hand pick my options or color. So being impatient, I settled for magnetic with the technology package. I don't need massaging seats either. Anyway, the interior is very nice, but the dash material is rather rough, so wiping it down even with a microfiber cloth seems to scratch it. That's probably why they recommend vacuuming it. What? I may have to invest in a dash cover. Really? Another issue is noises. I realize when you open the door, the noises you hear are waking up all the systems including the brakes. What I don't like, is after I park in the garage, 10 minutes latter things are still activated, making noises. No, it's not the exhaust cooling down. Also, this vehicle has clunking type noise in the suspension at low speeds. When ever I buy a new vehicle, I make sure I drive it around for a few weeks with the entertainment system off. I want to find out what is normal, and what is not. As a lifetime Auto/Truck mechanic, I can tell you, this vehicle makes noises that are not normal. Time will tell. I'm still in the break-in stage. I Love the way this vehicle handles. Has a lot of power, and I can't wait to tow my boat behind it.
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First SUV
DG, 05/21/2020
updated 11/23/2020
2020 Ford Explorer XLT 4dr SUV (2.3L 4cyl Turbo 10A)
30 of 31 people found this review helpful
This is my first ever SUV. I’ve always driven sedans. Pros: comfortable seats, easy navigation of entertainment system, good visibility, plenty of power, decent gas mileage for its size, very impressive exterior looks, lots of cargo space, and the car just feels good to be in. Cons: a little too much plastic in the cabin, and the transmission failed with only 331 miles on the car! The transmission kept me from giving this a higher rating. There is no excuse for that to happen, and it seems to be a big problem with this model. I will say that Ford went out of their way to make things right. They bent over backwards and were super responsive. I have almost 1,000 miles now and the car is fine. If Ford solves the transmission problems that plague this car I see no reason for it to not garner four and five star reviews UPDATE: I ended up getting rid of the Explorer and going with a Lexus IS. I missed a sedan, and the transmission was just too jerky. It was also a rougher ride than I anticipated. If I had a boat or trailer this would have been an acceptable car, but I need a driver and this is not that.
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Nice Looking, Functional; Horrible Transmission
Otto, 04/22/2020
2020 Ford Explorer XLT 4dr SUV (2.3L 4cyl Turbo 10A)
101 of 108 people found this review helpful
I actually like this car. Its nice looking, spacious, simple and easy to use controls, and very functional. Unfortunately, the transmission is a loser. I work in real estate, so looking at properties, lots of stop and go driving. Shifting from 1st into 2nd gear, and 2nd into 3rd gear, is quite jerky. Also, when the car is downshifting from 3rd into 2nd, and 2nd into 1st gear, the car lunges forward in a jerky manner. Thought I would get used to this, but its quite annoying and a bit unsettling when merging into traffic. I assumed that since it is such an important car for Ford, that they would do extensive testing to make sure it runs really well before selling it. Unfortunately, I was wrong. Do some homework and you will see many reviews have commented on the jerky transmission (Motortrend, Consumer Reports, etc). Half the reviews on Edmunds also mention the transmission. What happened is that Ford redid their manufacturing plant on a fasttrack, and ended up having lots of 2020 Explorers could not be sold due to quality problems, and had to send the cars to third party companies to fix them. Do yourself a favor and wait a year or two if your heart is set on an Explorer. If I didnt have the transmission problem, I do like the car and would probably have given it a 5 star rating. I'll be fighting with Ford now. As an engineer, I always knew you shouldnt buy the first year of a new model. Better to wait a year or two until the issues are worked out. Did I follow my own advice? Ofcourse not. Maybe I can help you avoid this problem. Best of luck.
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You had better double check
DMoore, 01/20/2020
2020 Ford Explorer Platinum 4dr SUV AWD (3.0L 6cyl Turbo 10A)
103 of 111 people found this review helpful
In November 2019 my wife bought at 2020 Ford Explorer Platinum. I went in and signed as my name is on it as well, however, I didn’t do a thorough check on the vehicle myself. Everything seemed fine until the first rain and when I went outside and opened the back of the vehicle after the rain the inside of the vehicle was soaked. While trying to clean up the water I also noticed that the back panels of the vehicle we not put in correctly at all. Of course I took the vehicle back to the dealership and explained the problems and they, of course, said they would take care of it. After a few weeks we were called to come get the vehicle upon repair. My wife picked the vehicle up and before I had a chance to check it out it rained again. The vehicle was full of water again and upon further inspection we also found that the back panels inside the vehicle were not repaired either. We had several other issues of which most were with the particular dealership so I will not go into that. I will say that we are almost at two months without the vehicle and still do not have it back. We were told that there was a design problem and that they are trying to figure it out. We did contact Ford Motor Company directly to file a complaint there as well. We have received no help from them. It would be very wise to completely check out this vehicle if you are planning on buying one. Maybe they need a year to work out the problems. I don’t know. I will say that this is our first purchase from Ford and I highly doubt there will be a second one.
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