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Used 2019 BMW X5 Consumer Reviews

3.6 out of 5 stars
53 reviews
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Pros
Cons
1 out of 5 stars

not what it used to be

D Tiemann, 09/28/2019
2019 BMW X5 xDrive40i 4dr SUV AWD (3.0L 6cyl Turbo 8A)
22 of 25 people found this review helpful

We bought our 5th BMW 3 weeks ago, and we have had to it back to the dealership 5 times due to poor electronics. Finally we were told that BMW was not compatiable with Apple products, and that they have overcomplicated simple tasks like climate control. Which was surprising since Apple products worked fine on my 3 series and our previous x5. Finally this week, the BMW navigation went haywire, and we now have to have that recalibrated at the dealership. While the driving experience is good, the electronics are poor. Evidently there is a software patch that bmw is working on to fix some of the problems but the dealership was unaware of it when we purchased the vehicle and it wasn't until we had it back for the 3rd time that they were able to explain that bmw and apple had a falling out. Finally it wasn't until we signed the purchase agreement to find out that the previous matenance program up to 50.000 miles had be cut back to 35,000, and the product coverage had been minimized. I have to say, the product quality is not what it used to be.

Safety
3 out of 5 stars
Technology
1 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
2 out of 5 stars
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2 out of 5 stars

Great when it's on the road

Shaun, 02/11/2020
2019 BMW X5 xDrive50i 4dr SUV AWD (4.4L 8cyl Turbo 8A)
12 of 13 people found this review helpful

Maybe it's because it's the first year of the redesign, but I have had a LOT of issues with this vehicle so far. First off, it's been in 3 times to fix 5 recalls. During one of the fixes, the tech cut a radiator hose which had to be ordered from Germany to repair. (After arguing with the service dept and taking the car back in 3 separate times the leak was finally confirmed.) The car's been in the shop over 30 cumulative days. 2nd, the camera system and audio system are VERY quirky. Maybe I'm pickier than most people, but my Audi was perfect and everything just worked the way it was supposed to. With the X5, loading songs onto the car is a nightmare, songs skip all the time (MP3 on the HD), settings randomly disappear (then show back up after the car is off and on again), the camera doesn't auto switch to front facing when shifting into drive, songs are overridden if you use the same thumb drive again to load new songs, the search is terrible and there is no backspace option (???), and the MMI has locked up several times. Some of the safety systems are over aggressive and should be disabled / turned down immediately. For example, the feature which nudges you back into your lane if you cross over the double lines almost killed a pedestrian. The laser headlights are awesome. At night it's like driving in daylight. Driving and comfort-wise, the car is nearly perfect. Detail-wise and reliability, it's been a mess.

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
1 out of 5 stars
Value
3 out of 5 stars
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2 out of 5 stars

Mostly good, but not good enough

B Blalock, 06/16/2020
2019 BMW X5 xDrive50i 4dr SUV AWD (4.4L 8cyl Turbo 8A)
7 of 7 people found this review helpful

Like many of you, I have had my 2019 X5 in the shop multiple times. My dealer has been great and I have no issue with their service; however, the driver’s door creeks and rattles while the car is being driver. While picking-up the car today from the fourth trip to the shop, I noticed the driver’s door was misaligned with this attempt to correct the issue. Does it count as a fifth trip if you don’t leave the parking lot after the fourth attempt to fix the car? I don’t know what to do next.

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
3 out of 5 stars
Value
2 out of 5 stars
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2 out of 5 stars

Beautifully crafted JUNK.

Mark Peerless, 07/12/2019
2019 BMW X5 xDrive40i 4dr SUV AWD (3.0L 6cyl Turbo 8A)
27 of 32 people found this review helpful

First, the good: Wonderful exterior design and a gorgeous interior. The bad: This thing is a beautifully designed piece of junk that will not hold up. More plastic parts than ever. Who wants a radiator that can't take the heat? I have had seven BMWs over the years and the 2019 X5 is a joke. I predict plunging aftermarket values and a lot of unhappy customers. Oh, and if you need air conditioning, forget it. The system is so poorly designed it can't cool five cubic feet.

Technology
2 out of 5 stars
Performance
3 out of 5 stars
Interior
5 out of 5 stars
Comfort
2 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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5 out of 5 stars

1 year later and still

Richie Rich, 12/16/2018
updated 12/17/2019
2019 BMW X5 xDrive40i 4dr SUV AWD (3.0L 6cyl Turbo 8A)
26 of 31 people found this review helpful

One year later and my X5 is fresh and new. Makes the previous generation seem ancient. Very light/quicker with it’s buttery smooth transmission. Technology and voice control is amazing. Love the touch screen, gesture control, improved controller giving you whatever your preference. Laser light is amazing. Very luxurious and I say this as as former Q7 & S550 owner. Rides like a dream and I find an excuse to get out to drive her. Once again the ultimate driving SAV. I fully recommend.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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3 out of 5 stars

What was BMW thinking?

KDC1959, 10/17/2020
updated 10/20/2021
2019 BMW X5 xDrive40i 4dr SUV AWD (3.0L 6cyl Turbo 8A)
6 of 6 people found this review helpful

I have owned four X5s an M5 a 330CIC a 325 and likely one or two I have forgotten about. Obviously a BMW enthusiast. The latest and last BMW was a 2019 X5. Admittedly, 3 of the last four X5s had performance options, sport packages, etc. I traded a 62k mile 2009 X5 4.8is with sport package for the 2019. What a mistake. Evidently, BMW moved from a hydraulic steeling system to fully electronic and now the road feel is as dead as disco. The new X5 is ponderous and has no steering feedback whatsoever even in what they call "sport mode". It would seem that BMW has identified their target market as uninvolved soccer moms who are more interested in keeping BIlly and Susie distracted by all the electronic wizardry than in providing a rewarding driving experience. The techo-crap is annoying, unneccessary and defines the concept of "technology for the sake of technology" - a solution in search of a problem. We have entered a world where Apple Car Play is more important to buyers than a car with capable and inspired handling. Sad. I owned the car for three long weeks and ultimately traded it for a Porsche Cayenne GTS taking a substantial haircut but well worth it. I'll never look back. If I did so I'd likely see yet another frustrated mom trying to figure out BMW's infotainment system to keep her kids distracted. Wasn't BMWs mantra of past "the untimate driving machine"? Not so much anymore. With lane departure "assist", blind spot monitoring, "self driving" cruise control modes, parking assist, autonomous braking and on and on who needs to be an attentive driver anymore? I guess BMW wants to cater to those more impressed by a brand's status than by it's capabilities. Porsche has yet to totally give into the accountants and social media influencers. Thankfully, Porsche still sees a niche for driving enthusiasts.

Safety
5 out of 5 stars
Technology
3 out of 5 stars
Performance
3 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
3 out of 5 stars
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2 out of 5 stars

This will be the longest three years of my life

Elizabeth, 12/21/2019
2019 BMW X5 xDrive40i 4dr SUV AWD (3.0L 6cyl Turbo 8A)
9 of 10 people found this review helpful

BMW execution on this model was a total miss. I got one of the early 2019 cars in December 2019 and even the dealer "gurus" couldn't figure out how to make the car work. Connectivity problems all over the place, making all the newest technology irrelevant. One of the back seatbelts stopped engaging and I could only get it repaired if I gave up my car for two days to have "diagnostics run". It was a seat belt! Finally brought it in and ended up losing the car for two weeks because the diagnostics caused the system to fail and I had to wait for a "part" to fix the seat belt. The dealership offered me a loaner car which was handed over with a quarter of a tank of gas. Now the blinker is getting stuck and I am not looking forward to dealing with the awful service yet again.

Safety
4 out of 5 stars
Technology
2 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
3 out of 5 stars
Reliability
2 out of 5 stars
Value
2 out of 5 stars
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2 out of 5 stars

Bad Experience

R G, 01/23/2019
2019 BMW X5 xDrive40i 4dr SUV AWD (3.0L 6cyl Turbo 8A)
58 of 74 people found this review helpful

After 4 x5s the new x5 was not even close to the previous 4. In less tha 600 miles the engine emission light went on. Dealer said I needed an appointment!! Leaving the next AM for a trip and raising hell, they fixed the problem. Less than 600 miles later the light went on again. Electronics are so sensitive that a simple hand movement causes the nav system to tell you your direction home or some radio station goes on. Too much going on causes an unsafe driving situation. The ride is totally different. As a passenger you feel that on you are driving in a 50 mile per hour wind. So frustrated we took a ‘hit” and traded in for a Porsche Cayenne. No comparission. Fantastic car. Don’t even want to address the BMW sales person. No more BMW x5s!

Safety
2 out of 5 stars
Technology
1 out of 5 stars
Performance
2 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Reliability
3 out of 5 stars
Value
2 out of 5 stars
Report Abuse
4 out of 5 stars

New to BMW Family--this is a good start

Mike, 08/05/2019
2019 BMW X5 xDrive40i 4dr SUV AWD (3.0L 6cyl Turbo 8A)
8 of 9 people found this review helpful

Yeah, its expensive, but its worth it. The engine at 335 HP feels way bigger and really makes the SUV jump. The transmission is very smooth. It takes a while to set things up, you have to read the manual for this one. I have the premium/comfort and executive packages PROS: Engine/Transmission Handling (its more sports car than SUV) Harmon & Kardon sound Seats are very comfortable Head Lamps Safety tech 20 inch tires Breaking iDrive is the best out there (have had GMC, MB, Infinity, Audi) CONS: Wireless charging spot is kind of hidden and hard to get to w/ the gear shift Personal Storage is meh Complex setup---you can change so much now tow/hitch with a vehicle that costs $73k? Gesture in iDrive is a gimmick

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4 out of 5 stars

Drive better than expected; interior quality avg.

Last R107, 05/26/2019
2019 BMW X5 xDrive40i 4dr SUV AWD (3.0L 6cyl Turbo 8A)
17 of 21 people found this review helpful

I have owned many BMWs including 3 X5's. I currently drive a 2017 M3 as my daily driver. I recently added a 2019 X5 to our household. I expected a lethargic, SUV. But, the X5 turned out to be a fun, powerful performance SUV. In sport mode, this SUV out-performs the Mercedes GLE AMG 43 and the Cayenne S. It is very fun to drive - especially on windy mountain roads. Now, the downside - I expected a luxurious interior - BMW has been marketing the 2019 X5 as a huge upgrade from prior X5 interiors. Well, within 5 days of owning the new X5, the driver's side sun visor fell off in my hand when I first lowered it (and getting a new one from BMW was a nightmare). My phones keep unpairing mid-conversation. The driver's aids are awful - especially the lane assist function. It is far too aggressive. I set it at a moderate level and the darn system almost caused me to crash into the rear corner of a bus that had pulled off to the side of the road (interpreted my swerve as needing correction back into the lane). Overall, I enjoy driving this X5 - but, I'm disappointed with the amount of plastic and the cheap designs in the interior. When compared to my 2017 M3, there is no question that for the same price, the M3 presents a much higher quality interior. And, when compared to the similarly priced Cayenne S, there is no question that the Porsche offers a much higher quality interior than the X5.

Safety
4 out of 5 stars
Technology
3 out of 5 stars
Performance
4 out of 5 stars
Interior
2 out of 5 stars
Comfort
3 out of 5 stars
Reliability
2 out of 5 stars
Value
3 out of 5 stars
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