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Used 2017 Mercedes-Benz Sprinter 2500 144" WB Cargo Van Review

Consumer reviews

Read what other owners think about the 2017 Mercedes-Benz Sprinter 2500 144" WB Cargo Van.

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5 out of 5 stars

Mercedes-Benz’ s / Freightliner’s Best Value

97420, Lakeside, OR, 04/23/2018
2017 Mercedes-Benz Sprinter 2500 144" WB Cargo 3dr Van (3.0L 6cyl Turbodiesel 5A)
The Sprinter is a Mercedes Commercial duty vehicle. This is a no nonsense rig, with awesome versatility and fairly cheap operating costs. I purchased our 2015 V6 Turbo Diesel (used) with only 25 miles on the odometer. We bought ours so we can fit all of our family and our son’s wheelchair, with an Under Vehicle Lift (UVL) we had installed. We also transport heavy shipping boxes, as a … side business. With 6’2-6’4 interior ceiling height we can & have carried lots of stuff. Even 2 tons of payload is carried easily in our 2500 Sprinter and it can out carry the Transit (5 cylinder) Diesel while still rated to pull 5000 pounds, which is also more than the Transit T350 Diesel (now discontinued). We drove just short of 30,000 miles the first year, with average city and hwy mileage around 20 mpg. On a recent 3000 mile trip to Banff, Canada we averaged an easy and unbeatable 25 mpg, loaded with extra fuel, food, luggage and family. We’ve had absolutely no problems with this rig, having the oil changed every 20,000 and with awesome Mercedes dealership customer service and brand new Mercedes loaner cars given during the time our oil is changed and service done. Treat your rig right and it will pay off in the long run. The driving position is far better than the Transit and I know I’ll get more miles out of this Sprinter and enjoy looking at it far longer than the Ford. (I know people with the same van that have 600,000 & 800,000 miles on their original Sprinter diesel engines and turbos.) This rig handles unbelievably stable in corners and it is actually enjoyable. The fuel mileage is generally around 20mph on the highway, give or take. Strong headwinds will take the biggest toll on fuel economy. My experience w/ City mpg is around 15, the same as my old Subaru Outback 4 cylinder. Update: I am approaching 66,000 miles and have had only 1 part (thus far) that has needed replaced- (under warranty) somewhere in the front climate control. I have replaced the tires & other regular maintenance items. Annoyingly, the navigation unit module (located In the glove compartment) occasionally resets itself, perhaps from rough road or things in the glove box? The trucky suspension, when empty, reminds the driver that this is built for commercial use. When it is loaded, everything is much quieter and smoother. The slider door can rattle on rough roads, may need adjusting. The front seats remain very supportive, I hope to upgrade the rear seats in the future to foldable bed, bench seats, via the aftermarket. At this point, If my Sprinter was totaled, I would buy another.

Edmunds Summary Review of the 2017 Mercedes-Benz Sprinter 2500 144" WB Cargo Van

Pros & Cons

  • Pro:Interior space is unmatched with true walk-through cabin
  • Pro:Offers hundreds of configurations and features
  • Pro:Pretty maneuverable for its size
  • Pro:Diesel engines are fuel-efficient
  • Con:Price tag is higher than average
  • Con:Engines can also seem underpowered at highway speeds


Which Sprinter does Edmunds recommend?

If you're in the market for a Sprinter, you either need to carry a lot of people, a lot of cargo or both. Or maybe you just want an exceptionally roomy surf van. Whatever your needs, there's likely a Sprinter configuration to cover it. As such, it's difficult to recommend a specific trim. We recommend starting with the basic template of a regular-duty 2500 model with a 144-inch wheelbase and standard roof height. If you live in a hilly area or plan to tow, we suggest the stronger V6 diesel engine. The turbo four-cylinder should return better fuel economy, but we suspect its motivation from a standstill is glacial.

Full Edmunds Review: 2017 Mercedes-Benz Sprinter Van

What’s new

The Sprinter carries over into 2017 largely unchanged. All Passenger vans now include rear air-conditioning, rear cupholders, rear armrests and rear convenience lights. Crew vans also offer a warm/cool air duct to the rear compartment. A handful of other features and options are shuffled.

Vehicle overview

A Mercedes badge on a passenger or work van may seem extravagant, but make no mistake: The 2017 Mercedes-Benz Sprinter is all business. Although it costs more than its Ford, Nissan and Ram rivals, the Sprinter is not a luxury vehicle and is far removed from its S-Class and GLS-Class stablemates. The only thing pretentious about this workhorse van might be the three-pointed star on its grille.

The Sprinter offers impressive body-style variations and unmatched interior space. Both passenger and cargo vans are available in two lengths and with a choice of regular and high roof heights. The cargo van even offers an extra-high roof option. There's also optional four-wheel drive if you think you need extra traction for wet weather or light-duty off-road trails.

From behind the wheel, the Sprinter's unfettered view of the road and SUV-like driving position help you maneuver it more easily than its jumbo proportions suggest, even in tight quarters. In fact, if there's any weak link, it's the relatively modest performance under the hood. Although both the standard four-cylinder diesel engine and the optional diesel V6 provide ample punch around town, they tend to run out of steam on the highway. Each of the Sprinter's rivals has more power on tap.

It's worth noting that if you don't require the Sprinter's expansive capabilities, Mercedes offers the smaller Metris midsize van for more modest passenger and cargo needs. But if big groups or big jobs are on your agenda, the Sprinter is a spacious and refined van that justifies the premium.

2017 Mercedes-Benz Sprinter models

The 2017 Mercedes-Benz Sprinter is a full-size van available in Cargo, Passenger and Crew configurations. The cargo van is basically two seats and an empty cargo bay, while the crew van adds a three-place bench for five-passenger seating. The passenger van can carry up to 12 passengers. All vans offer two wheelbase lengths and two roof heights. The cargo van offers a third, even taller roof. Sprinters are divided into regular-duty 2500 and heavy-duty 3500 categories, with either a four- or six-cylinder diesel paired with a five- or a seven-speed automatic transmission. Four-wheel drive is optional on many configurations.

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The standard powertrain is a turbocharged 2.1-liter four-cylinder diesel engine (161 horsepower, 265 pound-feet of torque) paired to a seven-speed automatic transmission. An optional V6 diesel engine makes 188 hp and 325 lb-ft of torque and pairs with a five-speed automatic transmission.

Standard equipment on the cargo van (offered in standard and extended-length body styles and 2500 and 3500 configuration) includes 16-inch steel wheels, hill start assist, a passenger-side sliding rear door, a wood cargo floor, 270-degree-opening rear doors, air-conditioning, a tilt-and-telescoping steering wheel, and a front five-speaker sound system with an auxiliary audio jack and a USB port.

The crew van (available only in 2500 configuration) gets the same standard equipment but adds a second-row bench seat and adjacent side windows. The passenger van (also only available in 2500 configuration) is similar, but it features three rows of rear seats, rear interior trim, tinted rear windows and eight additional speakers in the rear for a grand total of 13.

The options list is lengthy, but highlights include 16-inch alloy wheels, a driver-side sliding rear door, a heavy-duty suspension, front and rear parking sensors, a rearview camera, xenon headlights, foglights, rear door windows with wipers and washers, an Active Safety Plus package of high-tech safety aids, automatic headlights and wipers, a heated windshield, heated power mirrors, cruise control, a rear cabin heater, upgraded front seats, heated front driver and passenger seats (available separately), and a navigation system.

Cargo and crew vans can be equipped with driver-compartment partitions, a roof fan, a fixed rear sunroof, roof rails and various interior storage options. The passenger van can be equipped with rear air-conditioning. Many of these optional items are available within packages as well.

Trim tested

Each vehicle typically comes in multiple versions that are fundamentally similar. The ratings in this review are based on our First Drive of the 2013 Mercedes-Benz Sprinter 2500 144 WB Passenger w/High Roof (turbo 3.0L V6 diesel | 5-speed automatic | RWD).

Driving

3.0
The turbocharged six-cylinder diesel engine is a bit slow to get up to speed, but once there, it's easy to maintain speed. Low-speed maneuvers create some challenges for this big rig.

Comfort

3.0
Passenger comfort is a priority for the Sprinter. Occupants will find ample space to spread out. The seats are somewhat upright, but most will find decent comfort over long distances. Ride quality improves as passenger head count increases.

Interior

3.5
Lots of room for people and cargo. Driver aids exist to help maneuver the van in tight quarters, but parking still remains a challenge with such a big vehicle. Efforts are made to ease entry/exit and to keep passengers cozy once settled.

Utility

What can't you carry or ferry in this van? Especially in cargo or crew configurations, and with a host of upfitting options, this is one of the most utilitarian vans available, whether running a contracting business or a professional mountain biking team.

Technology

About as basic as it gets. There's an optional turn-of-the-millennium navigation system on a small 5.8-inch display, as well as Bluetooth phone and audio streaming, USB and iPod interface.

Edmunds Insurance Estimator

The Edmunds TCO® estimated monthly insurance payment for a 2017 Mercedes-Benz Sprinter in Ohio is:

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