Well I never thought I would have to write a review. After working for Chrysler for 42 years and driven nothing but Chrysler producst I'm about to change. I purchased a 2014 Jeep Overland and have had to return it to the shop several times for transmission problems. Trans is a 8 speed and it really sucks. Jerks forward to approx. 2800 -3000 rpm. when starting out. When merging into traffic no response when accelerator is pressed then jumps into passing gear. Thought I was back in the sixties again. Dealership tells me that it is the characteristic of that vehicle. Well when you buy a $50000.00 vehicle you kind of expect everything to be right. Ok I think I'll try a Ford.
I vowed never to part with my Toyota 4Runner until I saw the Super Bowl commercial for the diesel Grand Cherokee. By March I was test driving an overland model and immediately impressed with the torque and gas mileage. How can you beat 30 mpg on the highway with the ability to yank my boat down the road at 65+ mph with minimal downshifts? Fast forward 15 months and I'm desperately trying to negotiate the trade value as I look to replace the recall and service bulletin ridden vehicle. First, the jeep would overheat pulling a small 17.5 ft speed boat that was half the rated towing weight. No kidding had to pull off the road on multiple trips to let the engine back off the red. The dealer kept advising it needed computer updates and then would send me on my way. Which leads me to the next issues - the dealers had no clue how to service or repair this vehicle. The first to oil changes they did not reset the oil life in the computer and when asked just proceeded to mash my accelerator into the floor and push buttons. It took me googling the procedures to show them how to reset. At 18k miles, I began to notice a rough idle. I reported to the dealership and told that's normal. At 19k I began to get check engine lights. Each time, I get the "computer updates" line. Note, the thing is also going in every other month or so for some sort of recall. After taking the vehicle in twice in one week for the check engine light with repeated reports of rough idle and now acceleration, I'm told a recent (two months old) service bulletin was out for the issue. After googling the service bulletin I was shocked at the level of "repair" necessary. A week, then a month go by before the dealer can get the parts. They even have me drop the vehicle and then return because they realize they don't have all the parts- like I said, significant repair. Finally they get the parts and I drop the vehicle. A week goes by and they haven't even touched the vehicle. I'm told the tech had other vehicles ahead of mine. Why the heck did I drop it off then? It takes almost another month before the car is finally repaired. The most significant engine repair I have had on any vehicle. Let alone one with less than 20k miles and just over a year old. All said I traded the jeep. If you are flirting with the idea of the diesel, first Google the service bulletin and take a look at the repair you may need and whether you are comfortable paying that kind of money for something that will likely need a significant overhaul.
We leased our Grand Cherokee in June 2013, and so far have not been impressed. Granted, the car is great looking, comfortable, and the interior is top notch. That being said, the transmission in this car is a nightmare. Shifting up and down through gears 1-3 is like riding in car with a 16 year old kid that is learning to drive a stick shift. It slams and lurches in and out of gears, almost to the point of being embarrassing when we have friends or guests in the car. It never seems to know what gear it's supposed to be in while driving. I'm glad I leased, and that in two years I'll be able to hand over the keys to the dealer instead of being forced to keep this car long term. It's already been in twice for multiple warranty issues. UPDATE: we ended up buying out our lease 9 months early and traded the car in for a Toyota 4Runner. Too many warranty issues, many of which we were stuck on a waiting list for parts. Couldn't be happier with the 4Runner and happy to be rid of the Grand Cherokee. We were so excited when we bought the Jeep, and it was a colossal disappointment. UPDATE 2: So happy to have the Jeep gone and the 4Runner in my garage. Ten months of ownership into having the 4Runner and couldn't be happier.
I am considering standing outside my local Jeep dealership with a sign that reads " talk to me before you buy a Grand Cherokee" I have had electrical issue after electrical issue, transmission, all exterior lights quit working, wipers come on randomly,climate control either hot or cold, fuel cap would not open,random check engine light which could not be duplicated at dealership,five factory recalls, still waiting on parts for two of these. they always tell me there were software updates for this vehicle but I have no way of knowing these updates exist because Jeep is not required to notify you, so unless you are back at the dealership for routine service the updates are never done. GRRRRRR!
I left a review this summer only 30 days into the purchase of my '14 JGC Ltd. and reported that I was having multiple problems mainly with the U-Connect system. I'm now reporting back 7 months later into owning this complete hunk of monkey crap which has now been in the Dealer's shop 6X for U-Connect and other "electronic issues/failures". Chryser is so tired of hearing from me that they decided to rip out my Jeep's U-Connect and replace it with a brand new one. They told me "this would fix everything". Continued problems I am facing include HVAC malfunction, no heat, airbag failure, U-Connect black screen, seat belt malfunction, Phone, Radio, Navi malfunction, the list goes on and on and on