2020 Hyundai Tucson Review
2020 Hyundai Tucson Review
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It's difficult to think of a more competitive segment than the one inhabited by the Hyundai Tucson. It takes a very well-rounded vehicle to stand out, and the Tucson is exactly that. Its mix of value, ease of use, comfort, and inherent practicality make it a strong choice in this class.
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2020 Hyundai Tucson Review
byCameron Rogers
Manager, News
Cameron Rogers has worked in the automotive industry since 2013. He has tested and reviewed hundreds of vehicles over the course of his career. Today, he leads the news team in developing cutting-edge news articles, opinion pieces and sneak peeks at upcoming vehicles. Favorite cars that he's driven during his tenure at Edmunds include the 991-era Porsche 911 Turbo S, Rolls-Royce Ghost and several generations of Honda Odyssey (really).
Pros
- A wealth of features for the money
- Easy-to-use infotainment system
- Comfortable ride on rough roads
- Interior materials are a little bit nicer than what's used in rivals
Cons
- Slow acceleration with the base engine
- Less cargo space than top rivals
- Fuel economy falls behind class leaders
What's new
- No significant changes for the 2020 Tucson
- Part of the third Tucson generation introduced in 2016
Overview
Small SUVs are so popular that some automakers offer two distinct crossovers in that one segment. The 2020 Hyundai Tucson is one of Hyundai's dual entries in the class. Less expensive and marginally smaller than the Santa Fe, the Tucson nevertheless offers competitive interior accommodations for passengers. Anyone shorter than 6 feet will find ample headroom and legroom, and thoughtfully designed storage cubbies mean you can bring small items with no problem.
Cost to DriveCost to drive estimates for the 2020 Hyundai Tucson SE 4dr SUV (2.0L 4cyl 6A) and comparison vehicles are based on 15,000 miles per year (with a mix of 55% city and 45% highway driving) and energy estimates of $3.50 per gallon for regular unleaded in Ohio.
Monthly estimates based on costs in Ohio
$173/mo for Tucson SE
Tucson SE
vs
$184/mo
Avg. Compact SUV
The primary difference between the Tucson and other compacts — including the Santa Fe — is its cargo capacity. It may be roughly on par with modestly sized choices such as the Mazda CX-5, but the Tucson offers far less ultimate storage than the spacious Subaru Forester, Honda CR-V and others. And while many rivals have optional engines for extra oomph, the Tucson has two modestly powered four-cylinders. These downsides, however, are not enough to detract from the Tucson's overall competence. With a comfortable ride, above-average handling abilities and a lengthy list of intuitive tech features, the Tucson is truly one of the most well-rounded small crossovers available.
Edmunds Expert Rating
Our VerdictThe Edmunds Vehicle Testing Team evaluates a fresh batch of vehicles every week, pairing objective assessments at our test track with real-world driving on city streets, freeways and winding roads. The data we gather results in our Expert Ratings. They’re based on 30-plus scores that cover every aspect of the automotive experience.
Good
8.0
out of 10
edmunds TESTED
It's difficult to think of a more competitive segment than the one inhabited by the Hyundai Tucson. It takes a very well-rounded vehicle to stand out, and the Tucson is exactly that. Its mix of value, ease of use, comfort, and inherent practicality make it a strong choice in this class.
Rated for you by America's best test team.Performance
8.0/10
How does the Tucson drive? If the Tucson had a bit more horsepower, it'd be very difficult to find fault with how it performs. Braking and handling are more than competent and impart a better feeling of control than you find in other SUVs. It even has well-balanced steering — light at low speeds but with enough heft to give you confidence on the highway.
Despite a well-calibrated transmission, the engine's lack of power is noticeable. Small SUVs aren't known for rip-roaring acceleration, but even with this in mind, the Tucson feels sluggish. The standard 2.0-liter has even less oomph.
Despite a well-calibrated transmission, the engine's lack of power is noticeable. Small SUVs aren't known for rip-roaring acceleration, but even with this in mind, the Tucson feels sluggish. The standard 2.0-liter has even less oomph.
Comfort
8.5/10
How comfortable is the Tucson? If a smooth ride and comfortable interior are what you seek in a compact SUV, the Tucson needs to be at the top of your list of test-drive candidates. It easily equals the best vehicles in the class and is head and shoulders above the others. Indeed, the Tucson is a relaxing place to be during a long drive. It handles road irregularities exceptionally well, suppressing dips and seams without jarring the occupants.
Neither overly bolstered nor too flat, the front seats support a wide range of body types. The upper trim offers heating and ventilation — a rarity in this class — and the rear seats are heated too. Though wind noise is present at higher speeds, road and engine noise is controlled. This Hyundai has one of the quieter cabins in the segment.
Neither overly bolstered nor too flat, the front seats support a wide range of body types. The upper trim offers heating and ventilation — a rarity in this class — and the rear seats are heated too. Though wind noise is present at higher speeds, road and engine noise is controlled. This Hyundai has one of the quieter cabins in the segment.
Interior
8.0/10
How’s the interior? There's a good sense of room, and anybody 6 foot tall or shorter will have plenty of legroom and headroom. Taller occupants will want a bit more of each, especially with the headroom-gobbling panoramic sunroof. There's good outward visibility all around with minimal blind spots. That said, the rearview camera is low-resolution and the details are often blurry when backing up.
It doesn't take long to get familiar with the Tucson. Every interface is straightforward, and its controls are clearly marked. It seems simple, but as vehicles get more and more complicated, that itself is turning into a bit of a luxury.
It doesn't take long to get familiar with the Tucson. Every interface is straightforward, and its controls are clearly marked. It seems simple, but as vehicles get more and more complicated, that itself is turning into a bit of a luxury.
Technology
8.0/10
How’s the tech? Hyundai's infotainment system is one of the more straightforward and easy-to-use systems on the market, let alone in the class. Its display isn't the prettiest, but it's darn functional. Voice controls are similarly easy to operate and don't require exact syntax.
Other highlights are a powerful optional Infinity-branded audio system, smart advanced driving aids and an intuitive navigation system. Drawbacks include a small touchscreen with dated graphics, but even this is a minor complaint.
Other highlights are a powerful optional Infinity-branded audio system, smart advanced driving aids and an intuitive navigation system. Drawbacks include a small touchscreen with dated graphics, but even this is a minor complaint.
Storage
7.5/10
How’s the storage? The Tucson is hardly impractical, even though it trails some of its competitors in outright cargo capacity (31 cubic feet with the rear seats in place, compared to leaders such as the Honda CR-V with 39.2 cubes). With an agreeable liftover height and quick-folding rear seats, it's at least easy to load the cargo area. The cabin also offers plenty of room throughout to store small items.
The Tucson carries a tow rating of 2,000 pounds, which is more than the CR-V or the Subaru Forester. The modestly powered engine means it'll be a little slow when doing so.
The Tucson carries a tow rating of 2,000 pounds, which is more than the CR-V or the Subaru Forester. The modestly powered engine means it'll be a little slow when doing so.
Fuel Economy
6.5/10
How’s the fuel economy? Rated at 25 mpg (22 city/28 highway), the Tucson is thirstier than the Honda CR-V, Mazda CX-5 and Subaru Forester. A 16.4-gallon fuel tank goes some way toward extending the range, but we were not able to break 20 mpg over a tank of fuel in our time with the Tucson. All-wheel drive would lower the mileage even further.
Value
8.0/10
Is the Tucson a good value? Value for the money has always been a strong point for Hyundai. And while the Tucson does lag behind in fuel economy and horsepower, its high level of build quality, generous warranties and feature content keep it just ahead of the competitive pack. As with sister company Kia, Hyundai offers a five-year/60,000-mile bumper-to-bumper warranty and a 10-year/100,000-mile powertrain warranty. Roadside assistance is covered for five years/unlimited miles, which is similarly excellent.
Wildcard
8.0/10
Compact SUVs score points for being so simple to drive and free of frustration that they nearly become transparent in normal use. That's exactly what the Tucson does. With its mix of electronic and comfort-oriented features, the Tucson helps to take the edge off even the toughest daily drives. It's not particularly fun, but it can handle a few bends or on-ramps without falling on its door handles.
Which Tucson does Edmunds recommend?
While the Value level packs tons of features for a modest price increase over the base SE, we think the SEL is the trim to choose. It doesn't cost much more and adds the larger, more powerful four-cylinder engine along with a handful of other upgrades. In particular, its rear air vents and rear USB port make life better for backseat passengers.
2020 Hyundai Tucson models
The 2020 Hyundai Tucson is a compact crossover sold in six trim levels: SE, Value, SEL, Sport, Limited and Ultimate. The SE and the Value are reasonably well-equipped. Moving up to the other trims gets you added luxury-oriented features and a more powerful engine.
The SE and the Value come standard with a 2.0-liter four-cylinder engine (161 horsepower, 150 lb-ft of torque). The SEL, the Sport and the Limited get a 2.4-liter engine (181 hp, 175 lb-ft). Both engines are paired to a six-speed automatic. Front-wheel drive is standard on all trims, and all-wheel drive is optional.
The Tucson SE comes standard with 17-inch alloy wheels, automatic headlights, a height-adjustable driver's seat, a 60/40-split folding back seat, a 7-inch touchscreen, and a six-speaker sound system with a USB port and Apple CarPlay and Android Auto smartphone integration. Standard advanced safety features include forward collision warning with automatic emergency braking and lane keeping assist.
The Value adds roof rails, heated mirrors, a power-adjustable driver's seat, heated front seats, keyless entry and ignition, blind-spot monitoring, rear cross-traffic alert, satellite radio, and Hyundai's Blue Link communication services. You get similar features with the SEL but with the 2.4-liter engine, 18-inch wheels, exterior styling enhancements, dual-zone climate control (with rear-seat vents), and a second-row USB port.
From there, the Sport adds 19-inch wheels, LED headlights and taillights, foglights, a hands-free liftgate, a leather-wrapped steering wheel, an auto-dimming rearview mirror, wireless smartphone charging, and an eight-speaker premium audio system. The Limited includes all these features — though it reverts to 18-inch wheels — plus leather upholstery, upgraded door trim, a heated steering wheel, a 360-degree parking camera and a power passenger seat.
At the top is the luxe Ultimate, which further adds a panoramic sunroof, automatic high-beam headlights and wipers, an upgraded forward collision mitigation system, adaptive cruise control, an upgraded driver information display, ventilated front seats, heated rear seats, and an 8-inch touchscreen display with navigation.
Reliability Ratings by RepairPal
4 out of 5 stars4/5Above Average
#10 out of 29 among Compact SUVs
RepairPal Reliability Ratings are based on the actual cost, frequency, and severity of unscheduled repairs and maintenance on make/model data for select 2008-2022 vehicles. The reliability of a specific vehicle may vary depending on its maintenance and driving history, model year, trim, and features.
Cost
The average total annual cost for unscheduled repairs and maintenance across all model years of the Hyundai Tucson from 2008-2022.$390/yr
vs. $465/yr
for Average Compact SUV
for Average Compact SUV
Frequency
The average number of times this model is brought into the shop for unscheduled repairs and maintenance in a single year. RepairPal calculates this metric by tracking millions of unique vehicles over multiple years to determine an average number of visits per year (omitting small routine visits, e.g., oil changes).1x/yr
vs. 1x/yr
for Average Compact SUV
for Average Compact SUV
Severity
The probability that a repair will be a major issue, meaning the repair costs 3x the average annual repair cost for all models. This threshold will be higher for vehicles that have higher labor rates and parts costs (such as a premium brand).11.9%
vs. 11.5%
for Average Compact SUV
for Average Compact SUV
powered by RepairPal Based on RepairPal reliability data as of 8/23/2023. Ratings are provided by RepairPal and Edmunds is not responsible for their accuracy.
Consumer reviews
Read what other owners think about the Used 2020 Hyundai Tucson.
5 star(64%)
4 star(19%)
3 star(6%)
2 star(7%)
1 star(4%)
75 reviews
Trending topics in reviews
Most helpful consumer reviews
5 out of 5 stars
Still a Fantastic suv!
Brett, 09/26/2019
2020 Hyundai Tucson Ultimate 4dr SUV (2.4L 4cyl 6A)
Traded it in on an RX350 but loved the Tucson which was trouble free and super nice.
Wife wanted a bigger car. Not a single problem with the Hundai, did not make noise, used no oil, never had a CEL ,bulb out or any other fault. Very well done inside, high class design and materials, laid out well. We had the ultimate, heated and cooled seats, dual zone climate, gps, etc.
Loved the … thing.
3 years with no issues, runs like a top, smooth, quiet, everything works.
We even off road a bit without issues.
Still trouble free, looks like new inside and out, no issues.
Its fun to drive, quiet and comfortable.
Another year of trouble free operation, nothing to complain about at all.
After a year or longer its still great and totally trouble free.
Still trouble free, never been back to the dealer as I do the oil changes and it uses no oil.
2020 ultimate in white, stunning looking suv with almost every feature known to mankind!
Its quiet, smooth and comfortable, it handles nice and has easy to use features and options.
The only thing it needs is memory seats and a passenger lumbar adjustment.
No issues so far, we even went off roading in it and it did very well.
It seems to go well enough in sport mode or if you just give it a lot of gas.
We looked at everything out there and liked the Tucson the most by far.
The rav4 looks nice but its really LOUD and cuts out then you step on it to pull out in traffic.
The crv was very nice but the battery goes dead and it has gas build up in the oil I hear, Honda quality seems to be dropping, we had a number of issues with the crv we just sold, door locks, ac compressor, suspension parts, heater core leak, etc,,,
Some cars had things very hard to figure out, loads of buttons all over, the Tucson is easy to use.
About 4000 miles so far and love the Tucson.
After 6 months, loving the Tucson even more, zero troubles, even went off roading in it a few times, great vehicle!
5 out of 5 stars
Great little Crossover!
Brewmeister56, 02/10/2020
2020 Hyundai Tucson Value 4dr SUV AWD (2.0L 4cyl 6A)
Have had our Tucson for just over 3 weeks now, and have to say it has been flawless in operations. All works perfectly with no squeaks, rattles, or anything short of perfection. Very comfortable seats, and the 'Value' option is a remarkable 'value' too! Very happy with our purchase, extremely happy with ( and was a big component of our decision-making) the Hyundai Warranties that went … above and beyond other manufacturers that cost additional monies. Have never purchased from Hyundai, and so far no regrets (and the way things are going none anticipated). BTW, their 'Blue Link' app service and capabilities are amazing and work perfectly, allowing remote starting, location, points of interest navigating, service requests, and air conditioning/fan adjustments (great for windshield defogging when paired with remote-start) to name a few. We like this App much better than Honda (whose expertise we thought was 'king of this technical hill')! Would not only purchase again, but recommend to anyone looking for a compact Crossover SUV that does not feel "compact " inside. It also has a 'buttery' feel to the transmission, and a soft yet compliant ride that we noticed instantly. 'True Car' pricing was our total friend regarding best price to pay ( Edmonds was a good guide though!) and was the deciding factor regarding the Tucson we bought. Hold firm on saying 'NO' when in the dealership to one or more 'Dealer Add-on's' too. Lastly, handle everything via email 'string' and get your "OUT THE DOOR" pricing before you show up. Then, 'Test Drive and Finalize!' Good Luck!
Update Aug 11, 2020: Our Tucson is still defect/problem free, as expected. Oil/filter change & Tire rotation (no balancing needed) in June @ 6k miles, and still feel that we purchased the best out of the competing vehicles we were looking at. Still recommend highly, not only as a Value purchase but as a long term reliable vehicle.
February 2022, 28K trouble free miles and still going strong!
It still rides and drives like new, and my daughter's friends always seem to prefer her Tucson when carpooling if that gives you any additional hint how popular this car is with our family (and friends). Love the Hyundai brand now, and am looking at upgrading to their Palisade to replace our 2005 Expedition. Still highly recommend!
Update: August 16th,2023... Still love this car and wouldn't trade it in for anything newer, as this vehicle is still trouble free. Couldn't be happier!
5 out of 5 stars
Value over prestige
William D, 01/02/2020
2020 Hyundai Tucson Ultimate 4dr SUV (2.4L 4cyl 6A)
I opted to buy the 2020 Hyundai Tucson Ultimate after shopping from Thanksgiving to a little before Christmas. Been driving it for a few weeks now, and am fully satisfied with this crossover SUV. It is tremendous value and competes favorably in its class.
I had wanted the Limited trim line, but none were available in Cream White Pearl, which is a gorgeous, sparkly white paint. And for … the first few weeks of my shopping, even the Ultimate trim wasn’t available in white, but right when I was in a Kia dealership and about to buy a Sportage, a local Hyundai dealer found the Tucson in white in the Ultimate trim. I definitely prefer the Tucson over the Sportage, so I left the Kia dealership and happily bought the Hyundai Tucson instead.
There is so much to like about this vehicle; I have no buyers remorse at all!
The leather only comes in tan (in the white exterior colors), and although I had wanted black leather, it took no time at all to like the tan leather. The Ultimate trim has ventilated seats which I think I’ll enjoy come the summer months.
The panoramic roof is so cool! Today I drove around under blue skies and 72 degree weather and the experience was just wonderful.
The adaptive cruise control is nice, and it’s got several settings to adjust how sensitive it is. All the other safety features are a joy to have; I’ve wanted blind spot detection ever since my son bought his car with that feature included. Many other safety features too, like the birds-eye camera view that gives the driver a 360 degree view around the vehicle. I like this view better than the normal backup camera view (which is also available).
The vehicle ride is very smooth, the cabin is quiet, and the infotainment system is very easy to figure out. Although it has Apple Play, it’s even easier to use the built-in navigation system.
(Note that these features are mostly only on the Ultimate trim).
Acceleration is acceptable with the 2.4 liter engine; when I test drove other Tucson trims with the 2.0 liter engine, it was very sluggish so I wouldn’t recommend going with the 2.0 engine if you can afford the larger engine (the 2.0 liter engine is only available on the lower trim lines).
The reviews I read said the Tucson’s cargo space is less than other competitor offerings, but it’s perfectly sufficient for my needs. I went biking today and it was easy to load my bike into the back of the Tucson with the back seats folded down.
The Ultimate trim has many more features besides. It’s like driving a prestige vehicle with all sorts of bells and whistles, but for thousands of dollars less. I personally don’t seek out affinity brands and prefer to save all that money for other things.
Hyundai is a solid, quality, value-oriented brand. If you need to impress people with the car you drive, driving a Hyundai won’t do that. If you want a good-looking, reliable brand that has a ton of safety and convenience features, then the Hyundai Tucson Ultimate is a great, great choice. If this new Tucson holds up as well as my 2016 Hyundai Elantra (which I’m selling to my daughter), then I will be very, very pleased!
5 out of 5 stars
My 2nd Tucson
Ms Joyce of Ohio, 11/01/2019
2020 Hyundai Tucson Ultimate 4dr SUV AWD (2.4L 4cyl 6A)
I love it. The red is beautiful with tan/black interior. Nice pickup. You cant beat all the features which cost a lot more in other SUVs I looked at. Only complaint is the gas mileage but again I have the 2.4L engine so I can live with it. I wish they had put a rear bumper sill guard on the back to guard against scratches but they dont cost that much. Other than that the car has so … many features. Auto wipers, auto cruise, auto headlights, lane assist, front collision, etc. Car practically drives itself. Very comfortable seating and spacious backseat. I love this vehicle!
2020 Tucson Highlights
SE
Base MSRP Excludes Destination Fee | $23,550 |
---|---|
Engine Type | Gas |
Combined MPG | 25 MPG |
Cost to Drive | $173/month |
Seating | 5 seats |
Cargo Capacity All Seats In Place | 31.0 cu.ft. |
Drivetrain | front wheel drive |
Warranty | 5 years / 60,000 miles |
Safety
Our experts like the Tucson models:
- Blind-Spot Collision Warning
- Monitors your blind spot for cars and warns you through visual and, if needed, audible alerts.
- Forward Collision-Avoidance Assist
- Scans the road ahead for cars and pedestrians. First alerts you of an issue, then automatically brakes if needed.
- Lane Keeping Assist
- Helps keep you in your lane by applying some steering input when it detects the car is approaching or crossing the line.
NHTSA Overall Rating
5 out of 5 starsThe National Highway Transportation Safety Administration offers independent analysis.
- Frontal Barrier Crash RatingOverall5 / 5Driver5 / 5Passenger5 / 5
- Side Crash RatingOverall5 / 5
- Side Barrier RatingOverall5 / 5Driver5 / 5Passenger5 / 5
- Combined Side Barrier & Pole RatingsFront Seat5 / 5Back Seat5 / 5
- RolloverRollover4 / 5Dynamic Test ResultNo TipRisk Of Rollover16.2%
IIHS Rating
The Insurance Institute of Highway Safety uses extensive crash tests to determine car safety.
- Small Overlap Front Driver-Side TestGood
- Small Overlap Front Passenger-Side TestGood
- Moderate Overlap Front Test – OriginalGood
- Moderate Overlap Front Test – UpdatedNot Tested
- Side Impact Test – OriginalGood
- Side Impact Test – UpdatedMarginal
- Roof Strength TestGood
- Rear Crash Protection / Head RestraintGood
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