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Used 2020 Toyota RAV4 Consumer Reviews

3.3 out of 5 stars
107 reviews
List Price Range
$25,998 - $43,998

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Pros
Cons
1 out of 5 stars

Battery Issue

Roger, 09/28/2020
LE 4dr SUV (2.5L 4cyl 8A)
90 of 92 people found this review helpful

In 6 months my battery has died. Toyota Care jump started it the first time and I had it towed to the dealer the second time. They recharged the battery and told me everything checked out ok. Toyota needs to admit there is a problem and find the solution, not merely treating the symptoms.

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2 out of 5 stars

Dead battery issues

akd1974, 09/24/2020
XLE 4dr SUV AWD (2.5L 4cyl 8A)
73 of 75 people found this review helpful

Buyer beware! Had my 2020 xle a month and the battery died twice with less than 1000 miles on it. In researching this, it is apparently happening in many rav4s, not just hybrids. Our car is currently at the dealership and they can't figure out the problem. Toyota corporate is aware of this issue and has yet to publicly acknowledge it! I haven't even made a payment yet! I just want my down payment back. They can keep their crap car! We have 2 other Toyotas and never had issues with either one. Too much technology in these new vehicles to go wrong!

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2 out of 5 stars

Love it but...

Shea, 04/08/2020
XLE 4dr SUV AWD (2.5L 4cyl 8A)
312 of 329 people found this review helpful

I loved my new 2020 Toyota RAV4 hybrid for six months. I went out to start it one day and it was completely dead. Since it was dead we couldn’t get it to start nor go in neutral to get it towed. After trying to jump it which is not an easy task when everything is powered and we couldn’t get into the hatch to get to the back battery the tow truck driver had to literally climb in the backseat and lay down to try to jump it. After jumping it was unsuccessful they had to put wheels under the vehicle after they jacked it up to get it out of the garage. We finally get it to the dealer And now they’re trying to tell me that the main fuse is blown from trying to jump it. They also admitted to trying to figure out how to get to the main fuse to even replace it. Now they’re trying to tell me that the tow truck company that they sent out jumped it backwards. I have seen other issues posted regarding the battery being drained. If Toyota does not take responsibility and fix this problem I will be trading in my vehicle that is barely half a year old. Also to add I had to have it towed in on a Friday and they couldn’t get the main fuse delivered until Tuesday. When I bought the vehicle they told me a loaner would be provided if it broke down. On the phone with the warranty company they told me it would be a $35 flat fee for the loaner then when I get to the dealer they tell me it’s $35 a day for the loaner. Customer service sucks so far.

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2 out of 5 stars

Battery Issue

Charlie, 08/20/2020
Limited 4dr SUV AWD (2.5L 4cyl 8A)
66 of 69 people found this review helpful

I bought a brand new 2020 RAV4 in December 2019. In January when I went to start it heard a clicking sound and the dash board saying hold break down to start but the car would not start and after a minute in went black & nothing would turn on. Did it again on 5/19 kept car for month & they couldn't find anything. Today 8/19 it did it again

Safety
2 out of 5 stars
Technology
3 out of 5 stars
Performance
2 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
4 out of 5 stars
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3 out of 5 stars

Not what expected

Tom, 02/21/2020
updated 08/24/2020
Limited 4dr SUV (2.5L 4cyl 8A)
211 of 225 people found this review helpful

What was an impressive test drive has turned into disappointment after living with the RAV4 for 2 months. Highs: Nice road manners, quite once at speed, comfortable and attractive interior, large storage capacity*. Ventilated seats (I live in the desert). Radar cruise control. Lows: Transmission acts more like a CVT, indecisive gear selections. Engine is very harsh and noisy while getting to cruising speed. Rear view mirror is nauseating in camera mode and worthless at night- luckily it can be turned off. Lane safety feature is overly sensitive and picks up road repairs, constantly battling the car trying to steer itself-luckily it can be turned off. Other than the radar cruise control, safety features seem more gimmicky than useful. Large storage capacity but limited storage solutions, groceries need to sit on floor behind seats or they wind up all over the place. Toyota Financial customer service is a joke, be sure to understand their monthly payment structure in detail before you sign anything

Safety
4 out of 5 stars
Technology
3 out of 5 stars
Performance
2 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
3 out of 5 stars
Value
3 out of 5 stars
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