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Used 2018 Mercedes-Benz GLC-Class GLC 350e 4MATIC® SUV Review

Consumer reviews

Read what other owners think about the 2018 Mercedes-Benz GLC-Class GLC 350e 4MATIC® SUV.

5 star(25%)
4 star(0%)
3 star(50%)
2 star(0%)
1 star(25%)
3.0 out of 5 stars
4 reviews

Most helpful consumer reviews

5 out of 5 stars

Comfortable, Quiet, Safe - and Complex

Ralph, Tuckahoe, NY, 01/03/2019
2018 Mercedes-Benz GLC-Class GLC 350e 4MATIC 4dr SUV AWD (2.0L 4cyl Turbo gas/electric hybrid 7A)
I have leased a 2018 GLC 350e for almost 4 months now, and here are my early impressions. If you are looking for an incredibly comfortable, safe, and quiet SUV/Crossover for 1-4 occupants, look no further. First, this is a great looking vehicle on the outside, particularly in the Selenite Grey in my humble opinion. Second, the interior (as per almost every review) is executed perfectly, … not only in ambiance, design and materials, but in fit and finish as well. The driver’s seat is the most comfortable I have ever experienced and the lumbar support is truly exceptional. Lengthy trips on the highway are effortless behind the wheel. Seating position and visibility are outstanding. Road noise is low, although I agree with one of the earlier reviews that wind noise around the windshield (while minimal) is noticeable at highway speeds. The sound system is superb, especially once you have adjusted the audio controls to find surround sound and equalizer/balance/fade settings that suit you. The climate control system is extremely quick to reach the temperature you desire, on both hot and cold days. Once you have acquired the muscle memory for the controls in this vehicle (which admittedly takes a while), the entire driving experience exudes quality and control. The 350e is a relatively rare model, as it is the plug-in hybrid. This is not for everyone. If you take very short trips on most days, and occasional long trips, then it might be a good fit. Otherwise, you might prefer to stick with the gasoline-only version (for reasons that are too numerous for this review.) The EV-only mode is delightful: silent and smooth and propels this extremely heavy vehicle (almost 4,700 pounds) with little effort even at highway speeds. However, the battery will only provide a precious few miles in that mode. In Hybrid mode, you get very good gas mileage (especially around town, as you primarily use the electric motor), and extend the battery life somewhat as the gas engine kicks in when needed. I am averaging 27 to 28 mpg overall, between city and highway driving, which is pretty good (although far from exceptional) for a all-wheel drive SUV of this capability and weight. The transition between electric motor and gas engine is fairly seamless and likely noticeable only to the driver. If you really want to optimize your mpg, you can manually adjust between modes (EV-only, Hybrid, E-Save, and Charge) during your trip. You can also adjust your driving mode between Economy, Comfort, Sport and Sport+ which impacts handling and mpg. Things get fairly complicated if you continuously adjust all of the above settings, but there is no need to do so as you can just set-and-forget and let the vehicle do its thing if you wish. So far, I have found zero quality defects, other than extreme frustration over the remote access systems (Mercedes Me and the mBrace My Mercedes Electric, neither of which work as advertised). If you do decide the 350e is for you, I would highly recommend leasing rather than purchasing for multiple reasons. Finally, while I do agree with other reviewers that some of the technology “gizmos” are rather complicated in this vehicle, on balance I am willing to accept that given the outstanding fundamental qualities offered in the GLC 350e.
1 out of 5 stars

Horrible car

Peter G, 04/14/2023
2018 Mercedes-Benz GLC-Class GLC 350e 4MATIC 4dr SUV AWD (2.0L 4cyl Turbo gas/electric hybrid 7A)
I bought a new 2018 GLC 350e which had serious problems covered under warranty and many more serious problems shortly after it came off warranty. This car had about 50,000 kms and $9000 in repairs when I ditched it. This is a terrible, horrible car.
3 out of 5 stars

Issues - Crankcase ventilation failed

Al Gauthier, 07/10/2021
2018 Mercedes-Benz GLC-Class GLC 350e 4MATIC 4dr SUV AWD (2.0L 4cyl Turbo gas/electric hybrid 7A)
We bought the GLC-350e new. We got our first major breakdown at 14,000 km or 8700 miles, the crankcase ventilation failed, an extremely common issue with all GLC series Mercedes Benz, and other models too. The repair is $2000 for parts and labor. The part is a dealer item only. The repair takes 5 hours. The motor mount has to be removed to replace the crankcase ventilation. Again at … 50,000km or 31068 miles, the crankcase ventilation has failed. These two major repairs were covered under warranty but should such a high-end vehicle fail so soon, so often, and be so expensive? What happens when the warranty runs out? You trade in the vehicle for a gold old Chevy to save yourself some money because it will happen over and over again, non-stop? This repair is not for most handymen. See this YouTube video of the part: https://www.youtube.com/watch?v=FIwxTKcuk6g I will not buy any Mercedes Benz ever again. I babied this SUV but still, it had major breakdowns.
3 out of 5 stars

A comfy ride with creaky technology

Nancy Jones, Bar Harbor, ME, 11/20/2019
2018 Mercedes-Benz GLC-Class GLC 350e 4MATIC 4dr SUV AWD (2.0L 4cyl Turbo gas/electric hybrid 7A)
Very impressive interior with a fabulous comfortable seat. The technology is not intuitive & is old

Edmunds Summary Review of the 2018 Mercedes-Benz GLC-Class GLC 350e 4MATIC® SUV

Pros & Cons

  • Pro:Balance of comfort and performance makes it an appealing daily driver
  • Pro:Elegant design inside and out gives it a true luxury appearance
  • Pro:Plenty of room for adult-size passengers in back
  • Pro:Solid fuel economy from the standard four-cylinder engine
  • Con:Technology interface isn't always easy to use
  • Con:Feature for feature, it is pricier than many competitors


Which GLC-Class does Edmunds recommend?

The two AMG models come standard with additional features, and their power can be intoxicating. But we think most buyers will still be quite happy with the more affordable GLC 300. It's suitably quick, and every non-performance upgrade available for the more potent GLCs is available for it, from luxurious leather upholstery to advanced driver aids.

Full Edmunds Review: 2018 Mercedes-Benz GLC-Class SUV

What’s new

Two new models join the GLC-Class lineup: the GLC 350e plug-in hybrid and the performance-oriented AMG GLC 63. Heated wipers are now standard, while Apple CarPlay and Android Auto can now be added with the Smartphone Integration package. Mercedes has also renamed some packages to better convey the features added.

Vehicle overview

We expect a lot from small crossover SUVs. This class, one of the commanding forces in the automotive industry, is chock full of vehicles that offer an elevated view, plenty of passenger room, and superior cargo capacity to their sedan and hatchback counterparts. In the luxury category, expectations are even higher because crossovers also have to be exceptionally smooth, quiet and powerful. Yet even measured against these standards, the 2018 Mercedes-Benz GLC-Class manages to stand out. It's that good.

Much of the GLC's superiority comes from its expertly crafted cabin. Every detail, from the metal speaker covers to the leatherette-trimmed dash and open-pore wood trim, seems to have been obsessed over. The interior feels justifiably more expensive than even those of most other luxury crossovers.

The attention to detail carries over when you move from the standard GLC 300 to one of the high-performance AMG models. Not only do you get throaty V6 and V8 engines that rocket the GLC away from a stoplight, you also get upgrades such as a sport-tuned air suspension, bigger brakes, and summer tires to make the most of the extra power. And we haven't even touched on the GLC's roomy cabin, which will fit four tall adults with ease. Pound for pound, this is one of the best small luxury crossovers on the market.

Notably, we picked the 2018 Mercedes-Benz GLC-Class as one of Edmunds' Best Luxury SUVs and Edmunds' Best Used Luxury SUVsfor 2018.

2018 Mercedes-Benz GLC-Class models

The 2018 Mercedes-Benz GLC-Class is a small luxury crossover SUV with seating for five. It's offered in four trim levels. Most buyers will select the four-cylinder GLC 300 since it's the most affordable and can be ordered with a wide range of luxury and safety enhancements. There's also the GLC 350e plug-in hybrid (late availability) that pairs the four-cylinder with an electric motor. Performance enthusiasts will enjoy the AMG GLC 43's turbocharged V6, while the AMG GLC 63 (also late availability) turns up the wick even more with a turbocharged V8. 

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Note that though the GLC 300 comes with standard rear-wheel drive and offers all-wheel drive (called 4Matic) as an option, the rest of the lineup comes with all-wheel drive. The GLC 350e uses a seven-speed automatic transmission, and the other models use a nine-speed auto.

The base GLC 300 comes equipped with a turbocharged 2.0-liter four-cylinder engine (241 horsepower, 273 pound-feet of torque), 18-inch wheels, adaptive suspension damping (not driver selectable), a power liftgate, a rearview camera, power-folding mirrors (with auto-dimming on the driver side) and automatic wipers. Inside, you'll find dual-zone automatic climate control, an auto-dimming rearview mirror, a power-adjustable steering wheel, adjustable drive settings, a power-adjustable driver seat with memory functions, 40/20/40-split power-folding rear seats, simulated leather upholstery (MB-Tex) and keyless ignition.

Tech features include a 7-inch infotainment display, Mbrace Connect (includes smartphone app integration), and an eight-speaker sound system with HD radio and two USB ports.

Select the GLC 350e plug-in hybrid and an electric motor and battery pack will be paired to the four-cylinder for a combined 315 hp and 413 lb-ft of torque. Its EV-only range and standard equipment have not been made public, but the features and options should be similar to what's offered in the GLC 300.

The AMG GLC 43 is quite different from the above two trims. In addition to a potent turbocharged 3.0-liter V6 (362 hp, 384 lb-ft), the GLC 43 is further equipped with 20-inch wheels, a sport-tuned air suspension, a sport steering wheel, the contents of the GLC 300's Premium package (blind-spot monitoring, keyless ignition and entry, satellite radio and a 115-volt power outlet), simulated-suede seat inserts and heated front seats.

The most exciting trim is the AMG GLC 63. Besides its turbocharged 4.0-liter V8 (469 hp, 479 lb-ft), you also get upgraded brakes, LED headlights, a mechanical limited-slip differential, variable torque distribution for the all-wheel drive system, and a 14-speaker premium Burmester surround-sound system.

Some features on the upper trims can be ordered on lower trims, though most extras are grouped into packages that are available across the GLC lineup. Safety-minded buyers might consider the Driver Assistance package, which adds adaptive cruise control, lane departure warning and mitigation, rear cross-traffic alert, and forward collision warning and mitigation (with automatic braking). It also adds the contents of the Premium package to the GLC 300.

There's also the Advanced Parking Assist package. It includes a top-down parking camera system, front and rear parking sensors, an automated parking system and a hands-free liftgate. For the ultimate night cruiser, check out the Advanced Lighting package, which adds adaptive LED headlights, automatic high-beam control, interior ambient lighting and illuminated door sills.

For the techies out there, a Multimedia package is offered, with a navigation system, touchpad controller and an 8.4-inch central display screen. There's also an option that bundles Apple CarPlay and Android Auto, but note that it's incompatible with the Multimedia or Driver Assistance package.

Some of the features in the above packages can be ordered as stand-alone options. There are a number of separate items that buyers might also want to add. Styling upgrades include 21-inch wheels, the Night package (glossy black exterior elements) and the AMG Line (GLC 300 only, adds interior and exterior appearance modifications, a flat-bottom steering wheel and the GLC 43's upgraded brakes).

Luxury enhancements are also available, such as a cabin fragrance and air purification system, a panoramic sunroof, a head-up display, a heated steering wheel, ventilated front seats, heated rear seats, rear side-window shades, various trim accents and multiple premium leather upholsteries (paired with adjustable passenger thigh support and memory settings). A performance exhaust system is available exclusively for AMG models.

Trim tested

Each vehicle typically comes in multiple versions that are fundamentally similar. The ratings in this review are based on our full test of the 2016 Mercedes-Benz GLC 300 4Matic (turbo 2.0L inline-4 | 9-speed automatic | AWD).

NOTE: Since this test was conducted, the current GLC-Class has received some revisions, including Apple CarPlay and Android Auto, which became available just this year. Our findings remain applicable to this year's GLC-Class, however.

Driving

8.0
This is an easy and confidence-inspiring small SUV to drive. Though the impressively sharp GLC-Class offers more powerful engines, the 2.0-liter turbocharged four-cylinder doesn't disappoint.

Comfort

8.5
Even when equipped with big wheels, the Mercedes-Benz GLC is impressively comfortable. Lesser-equipped versions, or those with the optional Air Body Control suspension, should be even better.

Interior

8.5
The COMAND tech interface has a steep learning curve but offers many features and adjustable settings. Otherwise, the GLC is one of the more sensible, family-friendly compact SUVs. Backseat leg- and headroom are particularly impressive.

Utility

8.5
The GLC's cargo area is wide (good for golf clubs) and its roof line more squared (good for boxes). The rear seats fold at the touch of a button, and the front seats motor forward if needed. Small-item storage up front is OK.

Technology

The GLC isn't a tour de force of Benz's latest tech — the E-Class is more advanced all around — but it's no slouch. From its 8.4-inch touchscreen, high-quality sound system and a host of driver safety systems, the GLC packs almost all you need.

Edmunds Insurance Estimator

The Edmunds TCO® estimated monthly insurance payment for a 2018 Mercedes-Benz GLC-Class in Ohio is:

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