Used 2016 Hyundai Tucson Consumer Reviews
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I REALLY wanted to love this car...
Christine Snyder, 08/30/2016
2016 Hyundai Tucson Limited 4dr SUV AWD (1.6L 4cyl Turbo 7AM)
224 of 230 people found this review helpful
I really wished these reviews had been on this website before I decided to lease this car. I REALLY REALLY wanted to love this car. I chose the 2016 Tuscon over a certified pre-owned Santa Fe and now I am regretting that decision. I got this car March of this year (2016) and everything seemed great at first. Oddly enough, I never noticed the hesitation when accelerating from a stop when taking the car for a test drive. I read a review on here that said that it was normal for a turbo engine but trust me, NOTHING about this engine is normal or safe. The dealership and Hyundai will also try to tell you over and over that the engine is normal. I receive BlueLink reports every month and EVERY TIME it has told me that the engine needs attention even though I have been getting regular oil changes and service performed. This never happened with the Sonata I leased before this car. Everything other reviewers have said about this car is true. It is extremely unfortunate because I love everything else about this car. I get compliments constantly on the look (I got the Caribbean blue) and the entertainment and safety features are awesome but I just absolutely hate the engine. Almost every time I try to accelerate from a dead stop, the car hesitates for a good 1-5 seconds and this leaves you completely stuck on the road. It feels like I'm being rear-ended whenever I'm in stop and go traffic on the freeway because the car is so jerky. It is also very jerky sometimes when accelerating. It's a nightmare!! Now I'm a person who gets motion sickness but usually I don't get car sick as long as I'm driving but I swear this car makes me feel sick! I was really hoping the software update would fix it but it didn't....I'm afraid it only made it worse because the car feels jerkier than ever. It also feels like the car isn't going to brake sometimes which is extremely scary. I have also had weird computer glitches. One time I turned the car on and the navigation system was stuck on the screensaver and would not work. Just recently, the car warned us that the back right tire had low tire pressure but my husband checked all of the tires and they were fine. I am also disappointed that it doesn't have a CD player....I'm sure most people wouldn't mind since everyone uses an iPod these days but I noticed that the other Hyundai models do and they're the same year. This seemed a little odd to me. It is VERY disappointing that Hyundai refuses to acknowledge this very serious problem (the transmission, not the CD player lol). I considered myself a loyal Hyundai customer before but I think I'm going to have to look somewhere else for my new car. I plan to transfer my lease and get into a new car ASAP. DO NOT BUY THIS CAR!!!!!!!!!
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Dangerous Dual Clutch Transmission
Melissa Wilson, 08/08/2016
updated 02/09/2017
2016 Hyundai Tucson Limited 4dr SUV AWD (1.6L 4cyl Turbo 7AM)
71 of 73 people found this review helpful
Update: I traded the 2016 Tucson for a 2016 Jeep Grand Cherokee. After multiple transmission software updates, multiple transmission resets, multiple trips to the dealership and overheated transmission warnings, I just couldn't stand it anymore. Every time I turned around, the transmission was overheating, it would get stuck in drive somewhere or it struggled to get up hills. I really liked the design of the Tucson but the Dual Clutch Transmission wasn't ready for primetime. I lost a lot of money trading to the 2016 Jeep Grand Cherokee but I feel secure and have had ZERO problems since purchase. 10 months ago I drove my selling dealership crazy because I wanted the 2016 Tucson Limited so bad. Now I am scared to death to drive my vehicle and recommend all buyers stay away until Hyundai resolves the problem with the Dual Clutch Transmission. On three separate occasions (after 11,000 miles), I have been stopped at a traffic light and depressed the gas pedal on green. The vehicle would not move. The RPMs ran over 4,000 and the vehicle still would not move. Verified car was in Drive on the cluster/shifter and parking brake was off. I managed to get the vehicle moving after several minutes of throwing the shifter into park and then into drive and then flooring the gas pedal. In all three instances, I was incredibly lucky to not be in an accident or cause an accident. I took it to the dealership and they kept it for 5 days. They could not replicate the problem and the vehicles had no error codes. They made me feel like a fruitcake or something. They reset the transmission control module which my Hyundai Case Manager verified won't fix the problem. I have been unable to get the dealership to give me a loaner so I drive my vehicle not knowing when the problem will repeat. Will I get into an accident this time or get killed? With the complaints building on Edmunds and NHTSA, Hyundai needs to stop selling the Tucson and order all of them off the road. At a minimum, Hyundai needs to admit publicly that there is a problem and that owners should be offered loaners by Dealerships if they so request one. Also, owners should have the option of requesting that Hyundai buy the vehicles back. I don't want to give up my Tucson but I want to live more!
there may be hope yet! DCT update 8/11/16
jason, 08/22/2016
2016 Hyundai Tucson Limited 4dr SUV (1.6L 4cyl Turbo 7AM)
45 of 46 people found this review helpful
At this point you probably have heard about the dct (daul clutch transmission) issues.... They are real! I've experienced them and its no joke! There are times when you step on the accelerator (gas pedal) and the computer doesnt let out the clutch or slips it way to much and the car may or may not go anywhere! It's only happened 5 times in 4,000 miles but is unacceptable!!! The vehicle has never left me stranded for more than a couple of minutes, but definetly not good experience and could lead to an accident..... That being said, I just had the new update for the dct software done today. It's supposed to fix the problem. The update is labeled TCU UPDATE (16-01-035). released as of 8-11-2016. Only time will tell if this fixes the problem. I'm keeping my fingers crossed.... Providing this does indeed fix the problem i will go back to saying this is an amazing vehicle in every way!!! The turbo combined with the DCT is simply brilliant! well, its been 2 weeks since my software update!!! this is an add on to the review i did a couple of weeks ago.... Congrats hyundai!!! so far so good. Vehicle is driving perfectly now!!! It really is a shame for the bad rap this car is getting. Trust me, i understand, however i really believe the issue has been resolved! I challenge anyone reading this that owns the vehicle that the problem has been resolved to please post something positive!!! I'm only doing this because i really love my tuscan turbo and would hate for people to miss out on an amazing vehicle. I would like to bet if this software was right from the get go that this car would be receiving rave reviews!!!
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Loved it until it became unsafe to drive
E. Faucher, 08/06/2016
2016 Hyundai Tucson Limited 4dr SUV AWD (1.6L 4cyl Turbo 7AM)
58 of 60 people found this review helpful
Leased the vehicle end of May 2016 - fell in love with the style, comfort, features... On July 25, 2016, took vehicle in for hood latch recall with 1332 miles on the vehicle. While at the dealership service center, they performed a software update. This update created the instrument panel too illegible - the instrument cluster was defected. The part was ordered and it was to take 30 days to be delivered. Fortunately, it took 10 days. Picked up the vehicle on 8/4/16 after work, drove less then 1 mile came to a stop light once it turned green the vehicle would not drive. Being in the center lane of the highway with flashers on, on coming vehicles just missed slamming into the rear. Finally got it back to the dealership, they have indicated it is the dual clutch issue. This is very unsafe vehicle to drive since you would not know when it would just stop shifting and driving. Have registered a complaint with Hyundai Motors as the service department does not know when the vehicle will be repaired. Thank the Lord no one was killed this time! Now I feel this car is unsafe to own. I have a case started with Hyundai Motor Corp. Will see if they stand by their warranties and safety policy!
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Our Tuscon is a Lemon!
Cathy S, 04/28/2016
updated 08/03/2016
2016 Hyundai Tucson Limited 4dr SUV (1.6L 4cyl Turbo 7AM)
90 of 94 people found this review helpful
Purchased the 2016 Tuscon Limited with all the bells and whistles of a luxurious car. Had a 2013 we traded and loved that car! Daughter has a Hyundai as well. We have never taken a vehicle in except for routine maintenance until this car. There was the delay with the double clutch but there was something more. At 5000 miles, called the dealer for the routine maintenance and told them about this new stalling that had began. Had probably happened 2-3 times at that point. It would act like I was pushing a clutch (that wasn't there) and the accelerator at the same time so the vehicle would start to stop/stall. This wasn't the delay but a complete stall. On March 11, it stalled going across 4 lanes of traffic and I was happy to get to the other side once the transmission started working again. At that point, started feeling like the car was unsafe. Was only a mile from home and the car stalled several times before I could get home. Ended up calling Hyundai Roadside Service and having the car towed because it was not drivable. Was put in a rental car for less than a week and was told it was a recall. Was thrilled to hear this because we really loved the car and was hopeful this was the issue. Never got the car home, which was about 25 miles, before the stalls were worse than before. Took the car back that night and got the rental back. Dealer called March 15 and it was the control actuary assembly for the transmission and the part wouldn't be in for about 12 more days but I had the good ole rental! I asked (after consulting with a professional with credentials as in a crew chief for NASCAR) for a new transmission because it could have caused damage to the other parts of the transmission like the clutches, etc and they never listened to me of course. Got the car back on March 26th and on March 30, called about more issues. the wiper in the back wouldn't turn off when the front were on, then the car started stalling again and this time with a loud noise. Each and every time it happened, I thought I had been hit by another car. I have been completely stopped on the interstate as well as other roads. Called the dealer and here I go in again. Got me another rental and they couldn't duplicate the issue so I had to come and get my unsafe car. On my next commute to work I decided to turn my video on my phone on. The car stalled and you could hear the noise so I have the tape. Took the car in with the audio and they had no idea. 4/18/2016 Was called back to the dealer to put a monitor on my car so I could push a button when this happened and it would record a minute before and a minute after. Within 4 days, I had MULTIPLE recordings. 4/21/2016 On my way to the dealer on the interstate the car stalled and this was yet a different stall. This time I was accelerating and the RPM's was stuck and the car wouldn't go over 50mph unless I floored it all the way. Called the dealer in tears and was given a loaner car that evening for ONE day. The following day with the monitor in hand, received a call from dealer stating it would be the following Tuesday before the engineer from Hyundai would know what was wrong and I needed to come and get my UNSAFE car. I refused and told them I didn't want the UNSAFE vehicle and they could have their loaner. On my lunch break while I was away, they came with my car (I didn't know they were coming)to my job to trade vehicles with me and put me back in the UNSAFE car. Since I wasn't at my office, they had to go back to the dealer and while on their way back, the car stalled and did it's thing twice (5 miles away). They called and said I could now get ANOTHER rental since they had heard and felt what was going on in my car. REALLY HYUNDAI????? TALKING ABOUT ADDING INSULT TO INJURY??????? BTW, at this point the computers have went out twice and been reset as well so been driving with no radio, media, phone, phone chargers, bluetooth, navigation, etc. I had been to the dealer 4 times in one week!!!! Yesterday I got a call from the dealer and got the same call from supposed to be the engineer about their next move and that is to replace the transmission and the complete computer on the dash. It's April 27th, and the parts will be in May 19th. Really????????? My car qualifies as a lemon under the lemon law and I've asked for another car. Who would put their family in this car at this point? I'm scared to get in it and have 2 daughters who drive that I will never allow to drive the car. I have also been hit by another vehicle because the car stalled. Hyundai do you have anything to say for yourself? Help me understand why you would put the safety of my family in jeopardy for weeks knowing there were transmission issues with the vehicle I have purchased from you. UPDATE: Transmission and computer replaced but it's still not always engaging in a gear. It was towed back to the dealer again tonight. I have a case with Hyundai and engineer coming Thursday
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Warranty? What good is it?
Burline King, 07/12/2016
updated 01/19/2021
2016 Hyundai Tucson SE 4dr SUV (2.0L 4cyl 6A)
21 of 21 people found this review helpful
I purchased the car in August 2015. A/C did not work properly but technician could find nothing wrong with it. After winter had NO a/c. Car was in shop for 11 days; they couldn't fix it so finally installed a new system. So far so good. Carried it in for oil change June 23, 2016. They managed to blow the cluster panel so I'm still driving (7/11/16) a used car not comparable to mine. It has now been in shop for 18 days for this repair and they have no idea when it will be ready. I'm paying a new car payment driving pretty much a wreck. Can't give it a better rating since it has been in repair 30 days so far out of the less than 11 months I've had it. It's bad points outweigh what I thought would be a great reliable selection. I contacted manufacturer and have received no response at all from hqtrs. I'm devastated! Worst auto experience I've ever had!
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2016 Tucson DCT
Bob, 07/11/2016
2016 Hyundai Tucson Limited 4dr SUV AWD (1.6L 4cyl Turbo 7AM)
20 of 20 people found this review helpful
The DCT is an accident waiting to happen. There are reviews about the transmission on NHTSA, Hyundai Forum, and other web sites. It only took one time to happen to my wife that I decided to get rid of this car. As expected, dealer couldn't replicate the problem (because it is a design flaw that needs to be addressed by Hyundai). Decided it was too unsafe to drive off the dealer lot. With only 3700 miles on it, decided to trade it in on a 2017 Hyundai Santa Fe. Had 2 Santa Fe's before with no problem.
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Unsafe and terrible customer service
Marina, 07/10/2016
2016 Hyundai Tucson Limited 4dr SUV AWD (1.6L 4cyl Turbo 7AM)
19 of 19 people found this review helpful
I've been leasing this car for about 2 months and the brand new car shut off on me randomly twice! First time it shut off I had to pick my toddler up from daycare that is 40 min away and they told me they will come in about an hour and half to tow my car and they will not give me a loaner or anything g to replace the vehicle while being looked at while my toddlers school closed and they are waiting for me to grab him I kept trying to start the car in a panic and 2 hours later befornethentow trick got to me the car started and I rushed to get him. The next day took the car to get looked at at Paramus Hyundai service center and spent the whole day there with my baby for them to tell me my car is fine and told me I gotta go that they are closing, meanwhile I tell them I do not feel safe driving with my baby in a car that shuts off with no warnings in middle of the road and I want a loaner and this car looked at more to find the problem they said no and that's not their problem. Following week sure enough the car shuts off again at 8pm in middle of the road with my dogs and baby in the car and this time it never went back on, cops stopped the traffic moved the car off road and when I called the sos they told me they cannot tow the car because the service center is closed and they can't get permission to part the car there... So we walked home from that area about a 15-20 min walk at around 10pm I had to drag the baby back with me early morning to tow the car and sit at the crevice center all day with my poor son crying and eventually that place brought me to tears, having me there all day not tellin me anything till the very end of the day giving me a lot of problems about giving me a loaner car and only "pulling some string and giving me a car seeing that I'm stuck there with a fed up toddler. No one helping me no one cared the first time it broke, now I do not feel safe in this car I also want money back from the time I spent without a working car I pay so much money for for for my time lost sitting on the phone and being transferred from person to person to tell me they cannot help me, calling corporate for them to transfer me from person to person for an hour me explains my issues over and over again to different people for them to tell me someone will call me that can help me in 3-5 business days!!! Are they crazy?! I don't want this car I don't want to deal with anyone from Hyundai anymore!!!!!! I'm fed up my family is fed up I have never had so many problems with a car or with customer service as I do with this Hyundai Tucson limited! I'm disgusted with the way I have bk even treated and I cannot believe I'm still in this unsafe car that supposedly was fixed, a car that shuts off like this after 2 months of driving it brand new is not a safe car and is not worth $466 a month!
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By REGINALD T H WONG Vehicle: 2016 Hyundai Tucson
Reginald T H Wong, 08/01/2016
2016 Hyundai Tucson Eco 4dr SUV (1.6L 4cyl Turbo 7AM)
18 of 18 people found this review helpful
On July 3 and 15 almost within a 2 week span, I was driving slowly uphill on a slight incline hill for about 1 1/2 miles and through 2 different tunnels. I was caught in 2 traffic jams. A vehicle stalled in the tunnels that caused only one lane to be useable and caused the traffic jams. The traffic was merging from 2/3 lanes to 1 lane, and moving slowly, bumper to bumper. I had the warning messages and sounds that the transmission was overheated and to stop my car. Since it was unsafe to stop in the tunnel, I forced my vehicle move out of the tunnel. I was only allowed to drive very slowly. Even by pressing the accelerator pedal, I could barely get the car to move. I could only stop at a safe location outside of the tunnel. Although there were numerous cars that got stuck in the traffic jams, they did not have problem like me and were able to drive faster once they passed the stalled vehicle and the other lanes opened up. I was lucky for not being stalled in the tunnel that could have caused a hazard condition and a safety problem.
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Dangerous!!
JO, 08/21/2016
2016 Hyundai Tucson Limited 4dr SUV (1.6L 4cyl Turbo 7AM)
17 of 17 people found this review helpful
The transmission is unreliable. Have about 3600 miles on my new car and I never know when it won't go into gear! Tried to go into reverse this morning and the car would not move when I stepped on the gas...dangerous! Have had it to the dealer twice about the transmission and they have a canned speal that says it performs like other cars of this year and model (in other words, ALL of them are flawed). Internet says they are working on a software update and Nissan dealer (who services it in my area since there is no Hyundai service dept. available) hinted a software fix is coming. Hope it comes soon and before I get hit or ram into another vehicle due to the flaw in the transmission! My advice: don't but a Hyundai Tuscon until they address this issue!!!!
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