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Used 2017 Honda Pilot Touring SUV Review

Consumer reviews

Read what other owners think about the 2017 Honda Pilot Touring SUV.

5 star(67%)
4 star(7%)
3 star(15%)
2 star(4%)
1 star(7%)
4.2 out of 5 stars
27 reviews

Most helpful consumer reviews

1 out of 5 stars

Honda Pilot Nightmare

Nicole M., Hayden, ID, 09/15/2018
2017 Honda Pilot Touring 4dr SUV AWD w/Navigation and Rear Entertainment System (3.5L 6cyl 9A)
We purchased a 2017 Honda Pilot in December 2016 with the hope of buying a nice, reliable vehicle based on Honda's reputation. This SUV has been a nightmare. We started having service issues at approximately 10,000 miles which included the back up camera not working, the navigation system failing, a rear window leak that required multiple visits to the dealership, traction control … issues, and the most significant issue was the "Emissions System Problem". The emission issue resulted in numerous visits for repairs (sometimes reported as an oil change) when we brought the vehicle in and they would perform the regular maintenance in conjunction with the warranty work. After several visits associated with the emission issue, they replaced the catalytic converter and two gaskets, which did not resolve the issue. If the vehicle had not been under warranty this would have cost us approximately $800 to repair. About a week later the light was back on and they determined not all of the cylinders were properly functioning (keep in mind this has been a long running issue). At that time they replaced the injector set as well as some cylinders, which if not under warranty this would have totaled just over $2,000. As a working mom with three kids to drive to/from school and activities dealing with these issues has been a significant burden on our family. Our vehicle currently has about 30,000 miles and is still under warranty, but we are beyond concerned about the warranty expiring. We consulted legal counsel under the lemon law and also met with the General Manager Ken Snyder as CDA Honda is a local company and our preference is to get the reliable vehicle we thought we were purchasing. In our conversation he spoke highly of what Honda does to take care of their customers and really supports the local dealerships. Ken asked if "swapping out" the vehicle would work for us (that was my request under the lemon law); however, what he really meant was trade it in as we found out in the process when his staff sprang to life with the excitement of selling a new car. After all of the transportation hardships we have dealt with for the past year and a half, the thought of paying more money (for a vehicle that might function better) just seemed completely unreasonable. We received a letter from CDA Honda approximately a month ago indicating Honda was reviewing our case and have had zero follow up from Ken Snyder or anyone else at CDA Honda. When I inquired on the status I was informed it was with Honda and out of their control. The finger pointing began and it is particularly frustrating as a consumer when we are struck with a product that is not reliable. During the purchasing process we could have saved money by going to a larger dealership or purchasing one from Boise/Seattle, but we always want to support local businesses and keep money in our local economy (cash purchase). While everyone in the service department has been friendly, there has been no effort to proactively resolve this issue and we feel that it would be absolutely unconscionable to sell this vehicle (as a private party). Historically we have purchased new vehicles and have drove them for years. We currently have a Toyota with 130,000 miles that we use for family trips since our Honda Pilot with 30,000 hasn't been reliable and we are uncomfortable driving it too far from home.
5 out of 5 stars

Totally in love with our new Pilot!

Kendra, Aurora, OR, 02/27/2018
2017 Honda Pilot Touring 4dr SUV AWD w/Navigation and Rear Entertainment System (3.5L 6cyl 9A)
Proud new owners of a 2017 Honda Pilot Touring. We got a GREAT deal on this vehicle because they had a bunch of 2018s on the lot and wanted to clear out the few 2017s that were left. Brand new for thousands less? Yes please! We traded in a 2012 Ford Explorer Limited. I liked my Explorer ... I LOVE my Honda. The 9 speed transmission doesn't bother me like it bothers some other reviewers; … and I actually really like the side view camera. I originally had my heart set on a Toyota Highlander, but when we actually drove one I was very underwhelmed by it. Driving the Highlander I thought "meh. It's nice, but I don't HAVE to have it." It felt small inside, the third row was tiny, and it just didn't wow me like I thought it would. On a whim we decided to stop at the local Honda dealership on our way home just to take a look at the Pilots and maybe test drive one. I ended up falling in love with it as soon as I sat inside and we bought it that afternoon. It handles exceptionally well in snow and ice, even on our steep and often cumbersome driveway. I love the adaptive cruise, and I don't find the forward collision warning system overly sensitive as some other reviews have suggested. The Pilot is much roomier inside than both my Explorer and the Highlander we drove. I thought I wanted the Elite to get the middle row captain's chairs but then our salesman showed me the one-touch sliding seats and that sealed the deal. Our biggest issue was third row accessibility and the one-touch seat makes that so easy without sacrificing a seat. It even works with a car seat in place. Driving it is a dream; it feels very solid and sturdy. It corners very well and feels more like a car to me than a three row SUV. I love that it sits up a bit higher; this makes visibility better and also makes it handle better in the snow than my Explorer did. I was a loyal Honda and Acura owner for years before buying a Ford, and now that I am back in a Honda I wonder why I ever left. We are very happy with our choice and plan to keep this vehicle for many years!
5 out of 5 stars

Nice Ride!

Beth Kuzmich, Lake Luzerne, NY, 08/18/2017
2017 Honda Pilot Touring 4dr SUV AWD w/Navigation and Rear Entertainment System (3.5L 6cyl 9A)
I LOVE my new Pilot! It is comfortable, quiet, and a nice ride. There is plenty of interior room, and head/leg room, even in the 2nd and 3rd rows. Good storage between two front seats. With the 60/40 3rd row split you can put different size cargo in and only give up minimal seating. The rear 'trunk' space is very limited, so I would suggest installing roof rack bars and investing … in a sturdy storage container. The climate control and entertainment options keep all rows of travelers happy too. Plenty of cupholders too. One of the issues I have experienced is a seriously over-sensitive front impact safety sense. It 'screams' BRAKE at you and shakes the steering wheel even when there is no chance for front impact (this is especially true when vehicle is taking a corner to the right and there is a car coming around the same curve on the opposite side). Can be very unnerving.
4 out of 5 stars

Less than 1000 miles

Mike Martin, Antioch, TN, 08/12/2017
2017 Honda Pilot Touring 4dr SUV AWD w/Navigation and Rear Entertainment System (3.5L 6cyl 9A)
This is the first new car that I have purchased that I am thinking of trading after less than 1000 miles driven. I bought the Pilot AWD Touring package because Honda forces you into that package to get some of the options. I knew when I bought this SUV that I would hate the push button transmission and I do. It has too many gears and at times, especially at lower speeds, it seems to … get confused as to what gear it should be in. I can really feel it when I turn down into my subdivision and kind of coast. It seems to hunt for the right gear when you don't need to put your foot on the gas. The default setting for Honda's gas rating is to turn the engine off at stops. What a pain this is and I wonder what this will do in the long term to the starter and battery. You can defeat this, but you have to remember to push another button every time you push the drive button. Would be a great SUV if I could get over the transmission. Buyer's remorse, wish I had gone with the Highlander or bought the EX-L without all the options that I thought that I wanted. You don't really need all those options.

Edmunds Summary Review of the 2017 Honda Pilot Touring SUV

Pros & Cons

  • Pro:A versatile, roomy interior with spacious rear seats
  • Pro:Ride is smooth and compliant in most conditions
  • Pro:Better fuel economy than rivals
  • Pro:Multiple clever storage compartments
  • Con:Nine-speed automatic transmission lacks refinement
  • Con:Collision warning and adaptive cruise control are overly sensitive
  • Con:Third-row access is narrow
  • Con:Touchscreen interface isn't very intuitive


Which Pilot does Edmunds recommend?

Our recommendation for the Pilot is the EX-L trim level. It's a good balance of feature availability and price, but more importantly, it has the standard six-speed automatic transmission, which we prefer to the optional nine-speed transmission. The EX-L comes with plenty of features such as Apple CarPlay and Android Auto compatibility, a sunroof, a power tailgate, heated front seats and one-touch sliding second-row seats. And, if you're so inclined, you can add the available Honda Sensing package that includes features such as adaptive cruise control and forward collision mitigation.

Full Edmunds Review: 2017 Honda Pilot SUV

What’s new

Apple CarPlay and Android Auto compatibility has been added to Pilots with the 8-inch touchscreen (EX and above). Otherwise, the Pilot carries over unchanged.

Vehicle overview

With lots of space, a versatile interior and even a bit of off-road capability, the 2017 Honda Pilot is appealing for all sorts of reasons. Capable of towing up to 5,000 pounds and comfortably carrying eight passengers, the Pilot is utilitarian by almost all standards. Getting the kids in and out is relatively easy, and options such as a Blu-ray rear entertainment system turn road trips into a breeze. And for daily commutes, the quiet cabin and smooth ride make the Pilot extremely livable.

Despite all its virtues, the Pilot isn't perfect. Our top complaints include oversensitive safety systems such as the adaptive cruise control, the finicky (but optional) nine-speed automatic transmission, and a not-so-user-friendly infotainment interface. They're small issues, however, and they're not enough to dampen our enthusiasm for this big Honda SUV. If you're in the market for a three-row crossover, we definitely recommend checking out the 2017 Honda Pilot.

Notably, we picked the 2018 Honda Pilot as one of Edmunds' Best Family SUVs for this year.

What's it like to live with?

With a spacious cabin, exceptional comfort and a tremendously roomy cabin, the Honda Pilot is the quintessential three-row crossover. As soon as we got behind the wheel of this newest model, our editors universally agreed: The Pilot was the best of the bunch. We immediately reached out to Honda and secured a fully loaded Elite model for our long-term test fleet. Over the course of a year and 25,000 miles, we drove our Black Forest green tester to Las Vegas, Sacramento and Oregon. Usually, it performed the commuting duties typical of a family-friendly SUV. To read about our experiences, read our long-term Pilot test. Note that while we tested a 2016 Pilot, all of our observations still apply to the 2017 model.

2017 Honda Pilot models

The Pilot is a three-row crossover SUV that poses as a good alternative for a minivan. It is offered in LX, EX, EX-L, Touring and the Elite trim levels. All seat eight people, with the exception of the Elite, which has second-row captain's chairs that reduce capacity to seven.

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For basic family transportation, the standard LX Pilot makes a lot of sense. It may be the base trim, but it definitely isn't bare-bones. Standard features include a 3.5-liter V6 engine (280 horsepower, 262 pound-feet of torque), a six-speed automatic transmission, 18-inch alloy wheels, air-conditioning, cruise control, a tilt-and-telescoping steering wheel and a 60/40-split folding third-row seat. Electronic features include a 5-inch central display screen, a seven-speaker sound system, a rearview camera, Bluetooth phone and audio connectivity, an auxiliary audio jack and a USB port.

If you're looking for a few more tech and safety features, then you should probably step up to the EX. It adds automatic headlights, foglights, LED running lights, heated mirrors, remote engine start, the Honda LaneWatch blind-spot camera, dynamic guidelines for the rearview camera, three-zone automatic climate control, an eight-way power-adjustable driver seat (with two-way power lumbar adjustment), the 8-inch touchscreen interface, HondaLink smartphone-enabled features, and an upgraded seven-speaker sound system with two additional higher-powered USB ports, satellite radio, Apple CarPlay and Android Auto compatibility, and Pandora internet radio control. Also included is the Intelligent Traction Management system that adds a Snow mode for the front-wheel-drive version and Snow/Sand/Mud modes with AWD.

Although much of its equipment is the same as in the EX, the EX-L gets several creature comforts that make it worth a closer look. It adds a sunroof, a power tailgate, a leather-wrapped steering wheel, leather upholstery, one-touch sliding second-row seats, a four-way power-adjustable front passenger seat, heated front seats and an auto-dimming rearview mirror. It also keeps the six-speed transmission, which is a big part of why we recommend this trim level.

For some added safety, the EX and EX-L trim levels both offer the Honda Sensing package. It adds adaptive cruise control, forward collision mitigation with automatic braking, a road departure intervention system, a forward collision warning system, and lane departure warning and intervention systems. The EX-L can also be equipped with a navigation system or a rear entertainment system that includes a Blu-ray player with a single overhead screen, HDMI and RCA ports, two additional USB ports for the second row, second-row sunshades and a 115-volt power outlet. Note that these EX-L options cannot be had in combination with each other.

Almost right at the top of the Pilot lineup is the Touring model, which has all of the EX-L's standard and optional equipment plus roof rails, 20-inch wheels, a nine-speed automatic transmission, automatic engine stop-start, additional noise-reducing acoustic glass for the windows, front and rear parking sensors, driver-seat memory settings, ambient interior lighting and a 10-speaker sound system. The Touring is appealing, sure, and much of the equipment is useful, but the nine-speed transmission isn't as easy to live with as the six-speed.

Swinging for the fences, the top-of-the-line Elite model adds LED headlights, automatic high-beam headlight control, blind-spot monitoring with rear cross-traffic alert (replaces LaneWatch), automatic windshield wipers, a panoramic sunroof, heated and ventilated front seats, heated second-row captain's chairs (reduces maximum seating to seven people), a heated steering wheel and HD radio.

Trim tested

Each vehicle typically comes in multiple versions, although trim levels share many aspects. The ratings in this review are based on our full test of the 2016 Honda Pilot 2WD Touring w/Navigation and Rear Entertainment System (3.5L V6; 9-speed automatic).

Driving

3.0
With ample power and respectable handling, the Pilot is among the athletes in the three-row SUV segment. It's a winner on mountain roads, easily gets up to speed, and can manage light towing and slippery surfaces with the optional all-wheel drive.

Comfort

4.5
Given its above-average ride quality and seat comfort plus ample space in first and second rows, the Pilot is a very comfortable SUV. Ease of use is very high, too, which makes the Pilot a convenient and easy SUV to live with.

Interior

4.0
The Pilot exhibits typical Honda efficiency and build quality. Use of space is very good with lots of storage. Practical features such as the easy-entry third row and flat load floor with the second and third rows lowered make a difference when hauling cargo and people.

Utility

4.0
Though it can't tow as much as truck-based SUVs such as the Chevy Suburban, the Pilot is still an extremely utilitarian vehicle. Its large, well-thought-out interior proves extremely useful when you stuff it full of passengers or their gear.

Technology

Though some controls in the Pilot are reasonably intelligent and intuitive, the active safety features err on the side of caution and can be intrusive. Also, the lack of a volume knob is a frustrating omission that you have to deal with on a daily basis.

Edmunds Insurance Estimator

The Edmunds TCO® estimated monthly insurance payment for a 2017 Honda Pilot in Ohio is:

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