Used 2017 Honda Pilot Touring 4dr SUV AWD w/Navigation and Rear Entertainment System (3.5L 6cyl 9A) Consumer Reviews
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Honda Pilot Nightmare
Nicole M., Hayden, ID, 09/15/2018
Honda Pilot Touring 4dr SUV AWD w/Navigation and Rear Entertainment System (3.5L 6cyl 9A)
172 of 178 people found this review helpful
We purchased a 2017 Honda Pilot in December 2016 with the hope of buying a nice, reliable vehicle based on Honda's reputation. This SUV has been a nightmare. We started having service issues at approximately 10,000 miles which included the back up camera not working, the navigation system failing, a rear window leak that required multiple visits to the dealership, traction control issues, and the most significant issue was the "Emissions System Problem". The emission issue resulted in numerous visits for repairs (sometimes reported as an oil change) when we brought the vehicle in and they would perform the regular maintenance in conjunction with the warranty work. After several visits associated with the emission issue, they replaced the catalytic converter and two gaskets, which did not resolve the issue. If the vehicle had not been under warranty this would have cost us approximately $800 to repair. About a week later the light was back on and they determined not all of the cylinders were properly functioning (keep in mind this has been a long running issue). At that time they replaced the injector set as well as some cylinders, which if not under warranty this would have totaled just over $2,000. As a working mom with three kids to drive to/from school and activities dealing with these issues has been a significant burden on our family. Our vehicle currently has about 30,000 miles and is still under warranty, but we are beyond concerned about the warranty expiring. We consulted legal counsel under the lemon law and also met with the General Manager Ken Snyder as CDA Honda is a local company and our preference is to get the reliable vehicle we thought we were purchasing. In our conversation he spoke highly of what Honda does to take care of their customers and really supports the local dealerships. Ken asked if "swapping out" the vehicle would work for us (that was my request under the lemon law); however, what he really meant was trade it in as we found out in the process when his staff sprang to life with the excitement of selling a new car. After all of the transportation hardships we have dealt with for the past year and a half, the thought of paying more money (for a vehicle that might function better) just seemed completely unreasonable. We received a letter from CDA Honda approximately a month ago indicating Honda was reviewing our case and have had zero follow up from Ken Snyder or anyone else at CDA Honda. When I inquired on the status I was informed it was with Honda and out of their control. The finger pointing began and it is particularly frustrating as a consumer when we are struck with a product that is not reliable. During the purchasing process we could have saved money by going to a larger dealership or purchasing one from Boise/Seattle, but we always want to support local businesses and keep money in our local economy (cash purchase). While everyone in the service department has been friendly, there has been no effort to proactively resolve this issue and we feel that it would be absolutely unconscionable to sell this vehicle (as a private party). Historically we have purchased new vehicles and have drove them for years. We currently have a Toyota with 130,000 miles that we use for family trips since our Honda Pilot with 30,000 hasn't been reliable and we are uncomfortable driving it too far from home.
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Totally in love with our new Pilot!
Kendra, Aurora, OR, 02/27/2018
Honda Pilot Touring 4dr SUV AWD w/Navigation and Rear Entertainment System (3.5L 6cyl 9A)
19 of 19 people found this review helpful
Proud new owners of a 2017 Honda Pilot Touring. We got a GREAT deal on this vehicle because they had a bunch of 2018s on the lot and wanted to clear out the few 2017s that were left. Brand new for thousands less? Yes please! We traded in a 2012 Ford Explorer Limited. I liked my Explorer ... I LOVE my Honda. The 9 speed transmission doesn't bother me like it bothers some other reviewers; and I actually really like the side view camera. I originally had my heart set on a Toyota Highlander, but when we actually drove one I was very underwhelmed by it. Driving the Highlander I thought "meh. It's nice, but I don't HAVE to have it." It felt small inside, the third row was tiny, and it just didn't wow me like I thought it would. On a whim we decided to stop at the local Honda dealership on our way home just to take a look at the Pilots and maybe test drive one. I ended up falling in love with it as soon as I sat inside and we bought it that afternoon. It handles exceptionally well in snow and ice, even on our steep and often cumbersome driveway. I love the adaptive cruise, and I don't find the forward collision warning system overly sensitive as some other reviews have suggested. The Pilot is much roomier inside than both my Explorer and the Highlander we drove. I thought I wanted the Elite to get the middle row captain's chairs but then our salesman showed me the one-touch sliding seats and that sealed the deal. Our biggest issue was third row accessibility and the one-touch seat makes that so easy without sacrificing a seat. It even works with a car seat in place. Driving it is a dream; it feels very solid and sturdy. It corners very well and feels more like a car to me than a three row SUV. I love that it sits up a bit higher; this makes visibility better and also makes it handle better in the snow than my Explorer did. I was a loyal Honda and Acura owner for years before buying a Ford, and now that I am back in a Honda I wonder why I ever left. We are very happy with our choice and plan to keep this vehicle for many years!
Nice Ride!
Beth Kuzmich, Lake Luzerne, NY, 08/18/2017
Honda Pilot Touring 4dr SUV AWD w/Navigation and Rear Entertainment System (3.5L 6cyl 9A)
33 of 35 people found this review helpful
I LOVE my new Pilot! It is comfortable, quiet, and a nice ride. There is plenty of interior room, and head/leg room, even in the 2nd and 3rd rows. Good storage between two front seats. With the 60/40 3rd row split you can put different size cargo in and only give up minimal seating. The rear 'trunk' space is very limited, so I would suggest installing roof rack bars and investing in a sturdy storage container. The climate control and entertainment options keep all rows of travelers happy too. Plenty of cupholders too. One of the issues I have experienced is a seriously over-sensitive front impact safety sense. It 'screams' BRAKE at you and shakes the steering wheel even when there is no chance for front impact (this is especially true when vehicle is taking a corner to the right and there is a car coming around the same curve on the opposite side). Can be very unnerving.
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Less than 1000 miles
Mike Martin, Antioch, TN, 08/12/2017
Honda Pilot Touring 4dr SUV AWD w/Navigation and Rear Entertainment System (3.5L 6cyl 9A)
66 of 72 people found this review helpful
This is the first new car that I have purchased that I am thinking of trading after less than 1000 miles driven. I bought the Pilot AWD Touring package because Honda forces you into that package to get some of the options. I knew when I bought this SUV that I would hate the push button transmission and I do. It has too many gears and at times, especially at lower speeds, it seems to get confused as to what gear it should be in. I can really feel it when I turn down into my subdivision and kind of coast. It seems to hunt for the right gear when you don't need to put your foot on the gas. The default setting for Honda's gas rating is to turn the engine off at stops. What a pain this is and I wonder what this will do in the long term to the starter and battery. You can defeat this, but you have to remember to push another button every time you push the drive button. Would be a great SUV if I could get over the transmission. Buyer's remorse, wish I had gone with the Highlander or bought the EX-L without all the options that I thought that I wanted. You don't really need all those options.
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Pilot vs mdx
Lee Liebenstein, Wausau, WI, 05/05/2017
updated 11/09/2022
Honda Pilot Touring 4dr SUV AWD w/Navigation and Rear Entertainment System (3.5L 6cyl 9A)
9 of 10 people found this review helpful
I have been a loyal Acura owner for years. But after drving the MDX, I liked the features and looks on the Pilot better. Could not Justify the 9700 difference in price. If the the price was the same id still by the Pilot. Been perfect at 27000 miles
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