Used 2013 Cadillac SRX SUV Consumer Reviews
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Spare tire vs tire repair kit
edborne, 08/09/2013
2013 Cadillac SRX Performance 4dr SUV (3.6L 6cyl 6A)
72 of 84 people found this review helpful
a metal plate struck one of the rear tires. got a flat tire. when called for roadside assistance (RSA), I was asked do your car came with a donut spare tire or with a compresor repair kit? To my surprise, it came with the C-repair kit ;-( It was a nightmare!!! RSA was no helpful, a tow truck was going to take 1.5 to show up,...4hrs later I went home, left the car in my work place parking overnight. How come when the dealer sell you the car does not tell you about the NO spare tire ;-( This is ridiculous!!! I am so disappointed that a so expensive luxury car does not come with a spare tire. Today the dealer is going to hear me... sorry, I am really upsep ;-(
Nice car terrible service from Cadillac
Paul, 03/04/2018
updated 09/07/2021
2013 Cadillac SRX Performance 4dr SUV (3.6L 6cyl 6A)
12 of 13 people found this review helpful
The CUE system in this vehicle is terrible unreliable the screens locks up unable to use for weeks then it comes back on all Cadillac wants is to sell you a new screen or a new computer if your out of warranty you are basically screwed!! I was ONE HUNDRED MILES OUT OF warranty ! but the CUE system never worked it's very slow and locks up, the SRX is a great car very comfortable and quiet on the highway too bad Cadillac screwed so many early owners by not fixing or replacing the CUE system they knew was crap.
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First and last Cadillac ever. Huge disappointment
KIM, 07/30/2019
2013 Cadillac SRX Performance 4dr SUV AWD (3.6L 6cyl 6A)
25 of 29 people found this review helpful
I purchased my Cadillac srx with 12k miles on it. Car looks nice, drives alright...shifts really hard. Cadillac sent out a recall to fix this issue...my shifting problem never was resolved despite the dealership saying it had been fixed. I got flat tire, found that there was nothing but a shitty can of fix a flat that came with the car, Cadillac expects you to call roadside assistance...my car happened to be in my driveway when I got the flat. I had to call a tow truck. The cue system started acting up about 30k miles, I took it into dealership, they said it was fine...at 60148 miles, the cue system went out...Cadillac refused to cover this because I was 148 miles over warranty. Told me it would cost $1200 to fix minimum and they wouldn't know until they got in there. I bought new screen on Amazon for $80 bucks and had a local mechanic install it for an additional $80. About 70k miles on the car and I notice that my tires are not holding air...started with one then ended up being all 4 of them. My rims had corroded so much that the tire wouldn't seal to the rim. Cadillac dealer says I need 4 new rims, I took it to another shop and paid the labor cost for them to grind the rims so that they would seal. Caddy dealer told me they tried and it didn't work...other repair place in town was able to do the job. 80k miles and the battery needed replaced, 90k miles and the ac went out and I began to notice the paint on the hood of my car is looking like its bubbled. The ac compressor needs to be replaced...1200.00. This is the last straw for me...before I get a chance to trade...my low oil light comes on...apparently my car is now using oil. Its not leaking so it must be using it. I've owned several lower end vehicles and have never had the issues I have had with supposed quality high end vehicle. Big thumbs down Cadillac...on your product and your lack of customer service skills.
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2013 SRX4
Brian Sprowl, 01/02/2017
2013 Cadillac SRX Luxury 4dr SUV AWD (3.6L 6cyl 6A)
7 of 7 people found this review helpful
Beautiful vehicle. Style is unmatched. Ride is totally Cadillac. Performance is very good. Gas mileage is okay. Electronics are only questionable area. Need to have the whole entertainment center replaced due to touch screen malfunction. Very expensive.
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2013 SRX an electronic nightmare
Dissatisfied, 09/06/2018
2013 Cadillac SRX Luxury 4dr SUV (3.6L 6cyl 6A)
11 of 12 people found this review helpful
I purchased this CPO vehicle 1 1/2 years ago with 42k miles on it. I was in love until the nightmare began. The car would be dead and had to be towed endless times. One major electronic component began to fail one after the other. It even died one time while driving it. Very unreliable. My beautiful vehicle I was so proud to drive, so proud to own has let me down. Now that the new XT5 has come out and replaced the SRX the value of my SRX has plummeted below my loan amount. I believe my particular vehicle is probably a lemon. I don’t see from other blogs about the 2013 luxury SRX FWD that all the problems I have had are very common.
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