2014 Chevrolet Silverado Glitch Is Inconsequential, GM Tells Federal Safety Regulators


  • 2014 Chevrolet Silverado Picture

    2014 Chevrolet Silverado Picture

    GM says an electronic glitch in the 2014 Chevrolet Silverado is "inconsequential." | February 25, 2014

Just the Facts:
  • Hoping to avoid a recall of approximately 200,921 2014 Chevrolet Silverado and GMC Sierra trucks, General Motors told federal safety regulators that an electronic glitch is "inconsequential" and "extremely unlikely to occur."
  • The flaw can be triggered when the driver is searching for a song with the steering-wheel controls.
  • Under certain circumstances, the instrument cluster may reset.

WASHINGTON — Hoping to avoid a recall of approximately 200,921 2014 Chevrolet Silverado and GMC Sierra trucks, General Motors told federal safety regulators that an electronic glitch is "inconsequential" and "extremely unlikely to occur."

The flaw can be triggered when the driver is searching for a song with the steering-wheel controls.

Under certain circumstances, the instrument cluster may reset.

GM filed a noncompliance petition asking the National Highway Traffic Safety Administration to rule that the trucks do not need to be recalled because the problem "is inconsequential to motor vehicle safety." The petition was posted recently on NHTSA's Web site and in the Federal Register.

Consumers can comment on GM's request until March 26.

The affected trucks were built between January 29, 2013 and October 28, 2013.

GM explained that when a driver uses the steering-wheel controls to browse and select songs to play from an external device, such as an MP3 player, that is plugged into one of the vehicle's USB ports, the instrument cluster may reset.

"When the instrument cluster resets, the analog gauges and identifications, the PRNDM (shift position) indicator, and the cruise control telltale will briefly turn off," the petition said. "In addition, some of the instrument cluster telltales may also illuminate briefly without the condition the telltale is designed to indicate being present."

The petition notes that "while the operation of the instrument panel is briefly affected by the underlying condition, none of the other vehicle operations are affected" and that "other operations, like cruise control, are unaffected by the subject condition."

It added: "If the condition were to occur, it is unlikely the brief disruption of the PRNDM will affect the driver."

GM said it has corrected "the noncompliance" so that all future production of these vehicles will comply with regulations.

The automaker said it is aware of only two incidents of the condition occurring. These were isolated to the GM test vehicle fleet, which has logged more than 7 million miles.

GM also said it has checked all warranty claims on the vehicles and did not find any related complaints.

"GM is not aware of any complaints to NHTSA about this condition," the automaker noted.

Edmunds says: NHTSA has not ruled on the petition, so this is the time to get your two cents in, especially if you are experiencing this condition with your Silverado or Sierra.

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