I purchased an 09 Routan, and have driven it for 33,000 miles since. The van is nice and is perhaps the nicest minivan ride based on my experience. However, there are a lot of design issues with it. I have replaced the brakes all around including rotors, pads, and calipers three times - this at no cost because I documented to VW of America this is a design issue. Similar vans from 2009 (Chrysler Town Country) had the same issues - my in-laws own it. As you know, the Routan is a brand-labeled T&C. Othe rissues pertain to transmission hoses. So far VW has taken care of me but it is definitely a lemon.
This is a chrysler with a VW badge, no problem there. The interior has the VW refinements, thats what attracted us. The motor is very powerful and gas mileage ok for the power ratio. Bad news- Constant recalls, transmissions, door motor caught fire. Dealershio servcie is horrible. Basically car has to die before they will fix it. Then they fight about warranty coverage.
We have had this thing in the shop 7times over two months when you add up all the days. 9 recalls, tons of electrical issues including the sensors not working on the side doors and smashing my two year old twice! The biggest issue was when I was driving my three kids going 40mph and the engine shutoff and I had no power steering or brakes! we almost smashed into a dump truck! God was watching over us and as I was somewhat able to turn the wheel and took out half the landscaping at MC Donalds right before I hit the dumpster the brake came on! Took it in and the computer was bad and come to find out there was a fuse missing this whole time. VW said well we put in a new computer and fuse sorry!
I was excited to buy my 1st VW, but sadly lost all trust in VW shortly after owning a Routan. The Routan is very unsafe to be on the road. Corporate doesn't stand behind their poorly made products, and this minivan has broke me due to constant major monthly repairs. Most repairs have involved the braking system (replaced master cylinder twice, abs unit & flushed brake line). Wheel barrings all needed replacement & problems with engine (censor replaced & another major part that I forget what it was now..I've lost track at this point). In the last 2 1/2 years it's required 11 major repairs that have cost me over $6,400! It's the most Ridiculous & UNSAFE vehicle I've ever owned! I can't wait to get out from owning a VW.
This is the first vehicle I have ever owned where I have to put in a quart of oil every 1,000 miles or the oil light will come on and the manufacturer considers that normal. There are other things that seemed minor, like side door catching etc. But all of the sudden after hitting 30,000 miles to have to start putting in a quart of oil every 1,000 miles (now at 45,000 miles) just seems ridiculous to be considered normal. Our other car is a VW Golf that we love ,and the Routan is just an all around disappointment. Wishing we had bought the Honda or Toyata minivan instead.