Used 2002 Toyota Sienna Consumer Reviews
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Great minivan
I new Sienna CE in january, 2002. I never had a van before and my choice was based on reliability record of Toyota and high scores in crash test, and the fact that Sienna has "car like" ride. The van is built very solidly, ride is smooth and you feel enough power under the hood. Sometimes I forget I actually drive a van. So far I didn't have any problem, except that gas mileage really sucks, no matter I drive in town or on highway.
wordsmith
The vehicle is very responsive to steering and handling. The variable valve timing addition makes it more responsive than the 2000 year model. The gas mileage needs to be improved. Compared with Chrysler's larger 3.8 liter engine, they get about the same mileage on the highway.
- LE Passenger MinivanMSRP: $6,50038 mi away
- LE Passenger MinivanMSRP: $6,999198 mi away
- LE Passenger MinivanMSRP: $7,200340 mi away
Random problems
We went with the Toyota because of its reliability reputation. Well, I am researching other vans because for the second time in 2 years we've got major problems. The first time it took 3 trips to the dealership for them to find a cracked fuel tank. They said they have never seen damage like it in a new car. Yesterday it started grinding and whining, Today it wouldn't go into gear and has been towed to the dealership. We think the transmission is shot. Can you say lemon? (should have gone with the honda)
RELIABILITY???
Bought my Sienna brand new in 2001. A very expensive mistake. Paid thousands more for "legendary" reliability only to find it contains many biodegradeable parts. Oxygen sensors, lower control arms, pads, rotors, drums, even dash lights all needed replacement or servicing within 6 weeks of warranty ending (with only 25000 miles on the vehicle). No help from Toyota... even wanted $75 for a dashboard light bulb! Was told there was no fix for brake noise in Sienna's, "they just do that". Nearly $2000 in repairs to fix everything to try to sell and then the dealer (inspecting the Sienna prior to my selling) told a prospective buyer the brakes squeal because they were aftermarket! Now that's rich!
and I used to like this van
My primary reason for purchasing the Sienna was Toyota's legendary quality and reliability (plus the Honda sales managers that I dealt with were not very pleasant). In December 2002 my Sienna would not start. It took the dealership over 3 weeks to find the problem, which turned out to be a loose wiring harness. A difficult problem to find, no doubt, and not one that necessarily foreshadowed any future issues. Yesterday, about a month after being repaired, the Sienna once again failed to start. So after being stranded a second time by my nearly new Sienna (2002 Symphony), I have serious doubts about Toyota's reliability, certainly about this Sienna.