Used 2020 Mercedes-Benz GLE-Class SUV Consumer Reviews
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Love my new GLE
DTP, 09/03/2020
2020 Mercedes-Benz GLE-Class GLE 350 4MATIC 4dr SUV AWD (2.0L 4cyl Turbo 9A)
3 of 3 people found this review helpful
Superior safety features. Interior detail outstanding craftmanship.
Second Mercedes SUV lemon
Jack H, 06/18/2024
2020 Mercedes-Benz GLE-Class GLE 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
3 of 3 people found this review helpful
I never leave reviews. However my experience with my two Mercedes SUVs were quite terrible. First one was the 2015 ML400. After 3.5 years, this vehicle started stalling randomly when stopped at traffic lights, or waiting to turn (including turning left on busy freeways, motorways). It would stall, and would not start immediately. Quite disconcerting when you have lines of traffic behind you, or are sitting in the middle of a busy intersection turning left, not knowing if the car would restart. Mercedes tried to fix it, but could not. They didn't treat this as the serious issue that it was. They finally let us trade it in for a 2020 GLE 450 after we had to threaten legal action. The first three years were fine with the new 2020 GLE, albeit a few minor irritating issues such as: - no independent heat/air controls in rear seating. All other luxury vehicles have this. - doesn't feel like a luxury car ride. It can be quite rough, bumpy, lots of air noise. - for some reason the camera comes on when vehicle stopped at intersections. So all you can see is the intersection that you are already looking at though the windshield. Mercedes said "this is just the way it is". You can back out of the camera view, but why does it do that anyway? Even Mercedes had no answer. - if using the navigation and playing something through the media, the media is still playing away while navigation is talking. I have not been in any other car that does this. Usually the media halts playing while navigation talks. - Navigation is not great. It seems to get confused a lot and takes us in circles, requiring us to use our phones to get somewhere. - wireless charger is useless if you have an oversize phone or a phone case on phone. - we had at least one, usually two safety recalls EACH year that we have owned this car. Mercedes appears to let customers discover the safety issues. - adaptive headlights don't work despite being assured by Mercedes that they do. - Breaks squeak horribly. After about three years more issues emerged with the 2020 GLE450. I will list them. - ongoing terrible sunroof rattle which is still not fixed despite MANY visits to the dealership. Mercedes acknowledged that this was a known issue that develops with this model. Of course it is not mentioned when sold to you. - terrible creaking noise from steering wheel despite MANY visits to dealership - various rattles and noise from cockpit of car. Sounds like a 15 year old clunker even though it is 4 year old luxury vehicle. It feels like the whole vehicle starts loosening up after you have it a few years. We only drive in the city, not off road so definitely quality issue. - after a software update, the car started to violently and strongly yank the car back into lane, even it you were trying to get in that lane. This happened several times when we were trying to avoid a vehicle swerving into our lane. A few feet difference and we would have hit those vehicles due to our car over-riding our steering. To us, this is a serious safety hazard. We took it to dealership, but they said this was a feature of the car. Again, a big shoulder shrug from Mercedes. - random indicator lights coming on telling us there was an issue with something in the car, but turned out there was not after taking car in (again and again). We are now selling this car, and moving to a different luxury brand. Three times will not be the charm for us with Mercedes. We won't miss our visits to the service department.
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Metallic shamrock green!! Now that’s a beauty
ATX Mercedes Boy, 12/08/2020
2020 Mercedes-Benz GLE-Class GLE 350 4dr SUV (2.0L 4cyl Turbo 9A)
3 of 3 people found this review helpful
I’m not sure why I am seeing so many people complaining about the newly redesigned 2020 GLE... I have had nothing but an amazing experience with it. Yeah the sensors on sides are hyper sensitive but it doesn’t bother me. In fact, it’s helped to keep me wacking my stone mailbox multiple times. It’s an amazing drive, very smooth acceleration and handles perfectly at high rates of speed. It’s my 3rd MB and I love it!
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2020 Mercedes GLE 350
Gene, 03/02/2020
updated 09/07/2021
2020 Mercedes-Benz GLE-Class GLE 350 4MATIC 4dr SUV AWD (2.0L 4cyl Turbo 9A)
11 of 16 people found this review helpful
What a wonderful SUV.! Like driving in your Living Room. First impressions... The Turbo 4 is more than adequate, no matter what you may need...Soild like a rock, Transmission is flawless, the interactive system Mbux is amazing but I can turn up the AC faster than asking " Hey Mercedes. I love the Apple Car Play and the readouts of the received texts and the ability to answer them using voice instead of typing. So many choices to customize the dash board and interior colors. The cameras and overhead view is very cool and the wide angle of the reverse cam is amazing. The Mbux system is amazing but I find it easier to lower the AC by hand then having to say "Hey Mercedes" "How can I help you" But hey it's fun and has other serious features. One of the best parts is it learns your voice. It is an electronic marvel on so many levels. But these electronic marvels are not standard equipment. And as a buyer you have to choose. Keep in mind my Sticker Price was 62,000 but you easily can build an 85,000 version. Some of these optional features are standard on Kia and Hyundai. Especially Park by Key fob. The Benz parks but the Dealer's Salesman said "at your own risk." But others which should be standard in 2020 come at a hefty premium. "Hey Mercedes " knock it off...those days a past, especially when features like, Active Cruise Control , Lane Keeping and more are standard on a 2019 middle level Accord. If you want a bigger look get the 20 inch wheels and you need the running boards to complete the picture even though they are too small to put your foot on requiring you to rub the back of your ankle on the board while reaching the road.. Here is some things they missed. The rear seat back has only one position. This takes up cargo space by not allowing you to make the seat stay upright. The other miss is no cargo net hooks. This is my 2000 mile report. By the way my vehicle had a 62,000 sticker price. 7000 mile report. All good love the vehicle one flaw is the rain sensing wipers sometimes wipe the window when it is dry when starting the car. Dealer is at a loss and agrees this is a problem. 14000 mile report. The Car is wonderful. no problems that require service except 2 minor recalls. As for the technology a few weird occurrences. Found the windows rolled down half way when parked coming back from a store. This has happened twice. Once started car but the entire display was not available (their words) As said before the rain sensing wipers need a complete re engineering or programming. Great Car one more year on the lease to go,
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Gorgeous and solid car
Techy Mom, 05/24/2020
2020 Mercedes-Benz GLE-Class GLE 350 4MATIC 4dr SUV AWD (2.0L 4cyl Turbo 9A)
6 of 8 people found this review helpful
As a techy and after 8 weeks of research, I couldn’t be happier. There’s enough tech and solid raw SUV features, power and convenience to keep me happy for years. Background: I have driven different Mercedes vehicles for over 15 years and thought to change it up this year. I test drove several other brands, noted their merits and thought I saw a few contenders In Lincoln, Audi, Range Rover, and Volvo. When I returned to test drive the Mercedes GLE 350 one last time, simply nothing compared. Nothing! I love this car and have already been on a 300+ mile road trip on Day 1.
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Technology King
Mark M, 07/22/2020
2020 Mercedes-Benz GLE-Class GLE 350 4MATIC 4dr SUV AWD (2.0L 4cyl Turbo 9A)
2 of 2 people found this review helpful
This car is so advanced, technology speaking. It may take a few days just learn all of the ins and outs of this puppy! It’s very roomy and has plenty of get-up and go power.
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Awesome 2020 Improvements -
Richard Rogers, 10/24/2020
2020 Mercedes-Benz GLE-Class GLE 350 4MATIC 4dr SUV AWD (2.0L 4cyl Turbo 9A)
2 of 2 people found this review helpful
The touch screen controls and ride softening improvements have surpassed my expectations. I loved my 2016 GLE, and was surprised to find the 2020 was so much better. I traded in my 2019 Audi Q7 without a 2nd thought. Engine is peppy, ride is smoother, and car is quieter, with a stronger feel inside. You did good Mercedes
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thanks Covid-19
Maria, 08/04/2021
updated 02/13/2024
2020 Mercedes-Benz GLE-Class GLE 350 4dr SUV (2.0L 4cyl Turbo 9A)
3 of 4 people found this review helpful
well due to covid I had to, pretty much buy whatever they had and not whatever I wanted. Although my car was preowned it only had 3000 miles. but it has some issues that according to dealer are quite normal. doors will not unlock. unless that the key is on my hand. so I have to dig them out of my purse and hold it close to the door. sometimes it will not start either unless I have it close to the middle. this is quite inconvenient. the driver door almost never closes right. and there's Oslo the fact that if I leave the car on and walk away I cannot lock it. someone has to lock it from the inside. well I did not learn my lesson went back to mercedes after selling this one and got an even more expensive 2023 GLE 53 AMG. again had to buy the only one they had on the lot because they hod no other options. on Feb of 2023. this one has rough braking issues. per Delaer nothing wrong with it only after maybe 3 or 4 months trading value upside down was 40k. do needless to say I am married to this car.
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Love my new SUV “2020 GLE 350 ”.
Garreth Brown, 10/12/2019
updated 04/27/2020
2020 Mercedes-Benz GLE-Class GLE 350 4dr SUV (2.0L 4cyl Turbo 9A)
8 of 17 people found this review helpful
Love my new crossover full size SUV. Mercedez Benz 2020 GLE 350 4MATIC . Mercedes-Benz Laguna Hills. The color is unique heavy metallic dark forest green stands out in a world of land colored vehicles. AMG sports package, exterior body kit it’s awesome. The beautiful dark brown leather interior blends well with the dark green exterior paint. This car looks low and sleek but it’s dark tinted windows. The four-cylinder 2.0 L turbo boost is quick on the punch. The engine is quite enough for this vehicle. It climbs long steep mountain grades with ease. Average 23 miles per gallon highway. It’s rear tires are white and mean looking, the handling of this SUV around corners and city streets is the best I’ve ever had in an SUV. This vehicle is a keeper.
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Wonderful Vehicle. All the Right Features
Love the GLE-350, 03/20/2020
updated 09/23/2021
2020 Mercedes-Benz GLE-Class GLE 350 4MATIC 4dr SUV AWD (2.0L 4cyl Turbo 9A)
2 of 4 people found this review helpful
Great Car. I purchased a 2020 CPO GLE-350. Everything is perfect. The Fit and Finish is Mercedes all the way. Ride is Next to None. MBUX is so easy and fun to use.
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