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Consumer Reviews for the Mercedes-Benz GLE-Class
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Luxurious, Techy, but a miss in some areas
2020 Mercedes-Benz GLE-Class GLE 350 4MATIC 4dr SUV AWD (2.0L 4cyl Turbo 9A)
Overall opinion: I would not buy this car again. I purchased the Mercedes GLE 350 in April, and have put about 6000 miles on it. I waited to write this review to ensure I was being fair with my criticism. Pros: It looks great on the outside, and has very nice comfort amenities including ventilated and massaging front seats, and heated and cooled front cupholders. The main selling … point for me was the two large integrated digital touch screens (12.3 inches each) that you use for everything from navigation, to music selection, to personalized setting selections within the car. It is very much like a touch-pad in its abilities, which is the reason I purchased this particular model over others (pre-2020 models did not have the touch capability, and required you to click with a mouse like item on the center console). The technology and sound systems within the car are all top notch with extreme customization. Cons: The built in navigation system, while visually stunning in its detail, is awful. I don't use android auto (for an optioned-out $75k car, you shouldn't have to plug in your phone and use Google Maps) and the navigation routinely grossly over- or underestimates the journey time and best route (if it even finds your location, which about 50% of the time it does not). Also, it often "arrives" at the destination in the middle of a four lane divided highway when your true destination is off a side road in a plaza. If you are used to more detailed explanations from apps like Google maps or Waze, you will not like this navigation system. The Voice Assistant program is frustrating. We have a divided house on this. I hate it, my wife finds it helpful. I think having the activation tied to a word ( 'Mercedes') is nice, but it routinely turns on during conversations in the car (because it mis-hears words that it thinks sound like 'Mercedes', then your conversation is interrupted while you are shouting cancel at the system!). It doesn't have an acceptable level of comprehension, and it is much easier to type the destination in (if you aren't using Google, which you should use instead). I have the voice assistant shut off on my profile. My wife likes it because she often makes hands-free phone calls, can ask it to change the temperature, radio station, etc. The design for storage in the front of the car is terrible. The placement of the wireless charger is too inaccessible to be convenient, so the cupholders are the only real space to put everything you need - phone, drink, keys, hand sanitizer, etc. it is not well designed. The lack of USB plugs is baffling (there are zero) and having to keep the adaptors handy is inconvenient every time you need to charge a device. The lack of running boards. Unless you build the exact car you want prior to purchase, most dealers won't include this as an option for any GLEs on the lot. For my wife who is about 5'4", getting in this car can be challenging. The first few few weeks of owning this car she pulled her groin trying to get in/out of the vehicle at this height, and has even fallen out of the car. The Early Collision Warning system is a great technological addition to the vehicle, but there seems to still be a lot of "kinks" that need worked out. I've had to adjust the sensitivity several times but there is still a high number (5 or 6 instances in 7-8 months) where I'll be sitting at a red light and all the sensors surrounding the vehicle turn red, and the warning sound blares for no reason. There was also a time when I was driving down a highway and the system registered the shadow on the road from an overhead highway sign as a car in front of me and slammed on the brakes. It was quite scary, as there was a car behind me at the time, but thankfully no accident occurred. Obviously driving across shadows is a regular occurrence, so I'm not sure what caused that particular issue, but that's the same problem with the other times with the sensors going off when there is not any obstruction there; we were not able to determine what the causation was. Overall, the car isn't terrible, it just has several irritating features that don't allow you to enjoy driving it, which is very disappointing for a $75k Mercedes. Most of these features you would not notice during a short test drive.
What is a good price for a used 2020 Mercedes-Benz GLE-Class?
- According to Edmunds.com's True Market Value calculations, the retail price of a used 2020 Mercedes-Benz GLE-Class's most popular trim, the GLE 350 4MATIC, in great condition with 36,000 miles on its odometer, is $46,273. Prices vary by trim, region and options included. Learn more
What are the engine options for the 2020 Mercedes-Benz GLE-Class?
- The 2020 Mercedes-Benz GLE-Class is available with a 2.0-liter turbocharged four-cylinder engine, a 3.0-liter turbocharged V6 engine, and a 3.0-liter turbocharged inline-six diesel engine. Learn more
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