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Used 2011 Mazda CX-9 Consumer Reviews

4.5 out of 5 stars
45 reviews
2...

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Pros
Cons
5 out of 5 stars

So Far So Good

2011cx9sport, 05/01/2011
2011 Mazda CX-9 Sport 4dr SUV (3.7L 6cyl 6A)
10 of 10 people found this review helpful

I bought this car at the start of February, 2011 after a good bit of research and do not have any major complaints so far. I got the sport model with power heated seats. It drives very much like a sedan and you never get the feel that you are driving a large seven passenger vehicle. I have been putting 1000 miles/mth; the mileage definitely could have been better, but i knew what i was getting into. Getting about 18.5 miles/gallon with an about 50/50 city/highway driving. I have been hearing wind noise sometimes on the highways and also there is a strange smell that shows up every few days and lasts for few minutes. Will have it checked during the first service appointment next week.

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4.88 out of 5 stars

Best 7 Passenger SUV I could find

tonar18, 12/06/2011
2011 Mazda CX-9 Grand Touring 4dr SUV AWD (3.7L 6cyl 6A)
15 of 16 people found this review helpful

After an exhaustive search we finally decided on the CX-9 GT AWD. We looked at EVERYTHING. From Kia to Audi and everything in-between. High on the list was the BMW X5 and the Audi Q7 TDI. The Q7 was the best SUV we tested, and if money wasn't an issue that's what we would have bought. However, after driving the Mazda and seeing all the standard equipment you get for under 40K I couldn't believe it. I thought we would have to give something up in either luxury items, interior material, or ride quality, but we didn't. I really feel like we got it all in this vehicle and saved 30K over the Audi. Hats off to Mazda for making such an affordable, enjoyable vehicle to drive.

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4.75 out of 5 stars

Great Car, avoid the GPS

charles83, 07/12/2011
2011 Mazda CX-9 Grand Touring 4dr SUV (3.7L 6cyl 6A)
19 of 21 people found this review helpful

We have had the vehicle for about 3 months, and are very satisfied. Gas milage is consistenly about 19 miles per gallon. We compared most of the 5 and 7 passenger SUVs and Crossovers. The Mazda was great on price and features. We liked the Nissans, but they did not have the seating or the storage areas. My biggest concern is the Ford motor and transmission, but it will be a couple of years before I can know if this was a problem. There are not many Mazda dealers near us, so we will be using Ford for most service and repairs.

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5 out of 5 stars

Finally Settled on the CX-9 Touring After Months of Test Drives

anotherfan1, 08/09/2011
2011 Mazda CX-9 Touring 4dr SUV (3.7L 6cyl 6A)
8 of 8 people found this review helpful

I switched from a 2008 Camry, a car I only liked for the gas mileage, to the CX-9 Touring. We looked at the GMC Acadia, the Pilot, the Highlander, Volvo XC-90, the Flex and the Explorer. XC-90 - Uncomfortable, cost too much Flex - Comfortable but strange looking Acadia - Didn't seem to have the quality I was looking for Highlander - Built on a Camry chassis and this was what I was trying to get away from Pilot - Seemed clunky and I did not like the dealer. The CX-9 is comfortable, spacious and it drives great. It has a very easy to manage center console, radio, etc. What I don't like is the mileage and how it's tough to be more a la carte while building your car online.

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3 out of 5 stars

CX-9 Transfer Case Failure - Mazda Screws Us

Judah Holland, 05/23/2019
2011 Mazda CX-9 Touring 4dr SUV AWD (3.7L 6cyl 6A)
18 of 20 people found this review helpful

Our 2011 CX-9 started dripping thick black sludge from the area in the back of the engine a week ago. I did some research and quickly discovered forums discussing the transfer case (Power Transfer Unit - PTU) failure on all model years up until 2015. Here’s the short of it, I took it to my dealer and the PTU needs to be replaced. I asked them to do a “good will assistance” request to Mazda corporate since this problem is their fault! Mazda had issued an extended warranty on the part for 7 years or 90,000 miles, whichever comes first, but only if it start to have problems. Since I’m at the 8 year mark they said it’s outside their (crap) warranty. They came back with an offer to cover half the total cost, sticking my family and I with a bill of $600 on an issue that should have been a recall. The fact that they even offer half is an admission to guilt on their part. But when I requested they cover the whole cost, Bryce and his supervisor Justin at the “Mazda Customer Experience Center” said no. Just a heads up to anyone who reads this, Mazda screws it’s customers. Judah Holland, Reno, NV

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
2 out of 5 stars
Value
4 out of 5 stars
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