Used 2021 Lincoln Navigator Consumer Reviews
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We have a limited number of reviews for the 2021 Navigator, so we've included reviews for other years of the Navigator since its last redesign.
Beautiful piece of junk
LadyCarlover, 11/04/2020
2020 Lincoln Navigator Black Label 4dr SUV 4WD (3.5L 6cyl Turbo 10A)
91 of 94 people found this review helpful
After years of Navigators I became bored and bought a few different Suv's, until the new Navigator was announced. I ordered one immediately! Within the first month I knew something was really off about the car and the way it drove. I took it back to the dealer twice to only be told noting was wrong. Fast forward a year and the transmission totally fails and had to be replaced, only they didn't totally replace it, they only did half. A month later it failed again, as did the engine. Now bow have been replaced and it still doesn't run well. It has a constant vibration that it never had before the total overhaul under the hood. Lincoln has a major problem with service. They may have built the best looking SUV out there, but if it doesn't run properly and they treat you horrible when you need service, it just isn't worth it. Even with the Black Label the service is embarrassing. They will need to step it up if they want to compete with the Escalade, Range Rovers, etc... So, in short I'd look elsewhere if you are contemplating this vehicle, I've had just about every luxury SUV out there and this one was by far the worst!
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Broken and Confused
Mike K, 03/17/2021
2020 Lincoln Navigator Black Label 4dr SUV 4WD (3.5L 6cyl Turbo 10A)
48 of 50 people found this review helpful
During the pandemic we bought a Motorhome and wanted to flat tow a vehicle behind it. The Navigator was a great option but I was really concerned about the reliability. 4 months later I have had the BlackLabel in the sho- for more than 15days and there are still several issues. The communication typically takes 24-48 hour from the dealership and more than 30days the BlackLabel Concierge. Issues to date; ~6,000miles -Windshield wipers squeak (resolved) -Seat squeaks(replacing the entire seat) waiting 2 weeks at this point. -Navigation goes black and shuts off (Technical Service Bulletin (TSB) that is designed to address the concerns related to your SYNC screen and Phone As A Key feature. That bulletin reference is TSB 20-2363 - this helped but did not resolve the known issue) -the car smells like it is burning -several other items that seem to be replaced to the navigation like blue tooth issues, windshield wipers going off with for no reason, volume controls not working, etc.
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2021 Lincoln Navigator for sale near you
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Decent Vehicle, Terrible Service and Support
Tim F, 04/07/2021
2021 Lincoln Navigator L Reserve 4dr SUV 4WD (3.5L 6cyl Turbo 10A)
74 of 79 people found this review helpful
All the hype of owning a Lincoln and the service that comes with it falls through the cracks the moment you need help. Lincoln offers to pick up your car for service to their nearest dealer. True? No, it is not true (at least in my case and I live in a populated 4 million resident metro). Lincoln stands behind their cars with great service. True? No, it is not true. Called in for service a few months ago and they said I would have to wait 6 MONTHS to be seen to fix a faulty rear seat entertainment screen on a brand new Navigator. I called Lincoln for help and they said to talk to their internal 'Lincoln Play' team. The call transfers straight to voicemail for some 3rd party company that makes the screen. Did they return my call? Nope. Never. Not once. A few months passed. I called Lincoln again for help. They said they would call the dealer. They called the dealer and the dealer said it would be a month and a half to be seen now and no, they would not pick up my vehicle as advertised. They are now calling local Ford dealers to see if they can help with some measure of hope that a Ford service department can figure out a Lincoln proprietary issue. I appreciate the willingness for the Lincoln agent to help, but his hands are tied by their dealer network not being willing to provide any level of reasonable support. Think I'm wrong? Give your local Lincoln service team a call first before you buy from them and ask how long it will take to be seen for your Lincoln. It might change your perspective on the service promised to you. Currently, I am still waiting for support on both a seat belt issue that keeps unlocking itself and a rear entertainment system that only occasionally works.
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$80000 piece of junk
Mike, 12/30/2020
updated 12/30/2021
2020 Lincoln Navigator Reserve 4dr SUV 4WD (3.5L 6cyl Turbo 10A)
17 of 17 people found this review helpful
Traded an Infinti for a Navigator what a mistake. 3 months in tailgate lift wouldn't work. Had to replace both actuators. Today couldn't unlock the doors with either key fob. 5 months old with less than 10000 miles. For this amount of money that should not be the case. Will never by another.
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Interior selection
Butch, 03/23/2020
2020 Lincoln Navigator Reserve 4dr SUV 4WD (3.5L 6cyl Turbo 10A)
60 of 66 people found this review helpful
BEWARE of the Navigators interior, a light color interior seating can discolor from wearing blue jeans. The dealer will tell you its common with High Grade Leather however the purchasing department will tell you before they order a light interior the Manufacturer warns them seating may discolor. IMPORTANT the SALESPERSON will say nothing about that.
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Most comfortable suv
Minou2 , 12/01/2021
2021 Lincoln Navigator L Fleet 4dr SUV 4WD (3.5L 6cyl Turbo 10A)
9 of 9 people found this review helpful
Pros: holds lots of people and luggage, the most comfortable and quiet ride, lots of bells and whistles. Fun to drive Cons: satellite map system commonly sends me the wrong or longest way, Lincoln doesn’t stand behind the pickup/delivery/loaner service, tires were only black for one day, not enough tint in front windows and windshield.
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Wait on this one
Disappointed in VA, 09/20/2020
2020 Lincoln Navigator Black Label 4dr SUV 4WD (3.5L 6cyl Turbo 10A)
43 of 49 people found this review helpful
Love the look and the tech but has lots of problems; Custom ordered the Nav in the nautical blue with the Black Label Package and it looks/drives great when it is; Within the first year of ownership the leather wore off on the drivers side door and the piping on the leather drivers seat and both had to be replaced. Since then I've had a number of electrical issues which have required the dealership to come and pick it up for service, the latest of which going to require a part that I was told wouldn't be in until December (it's September) AND will require I drive back to the dealership bi-weekly to get my oil topped off (a 25 - 60 minute drive depending upon traffic). This clearly is NOT performing to the hype and my expectation of a vehicle of this price, similar to that of the Rovers. Not good Ford, not good!
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Best Car I've Owned
M Fox, 07/21/2020
2020 Lincoln Navigator Reserve 4dr SUV 4WD (3.5L 6cyl Turbo 10A)
12 of 13 people found this review helpful
Incredibly well designed vehicle. Interior is extremely well done. Performs well on the road and I'm addicted to the massaging seats. My wife just got an Aviator as she liked my car so much. She's had Lexus cars for over 12 years so that says a lot. Highly recommend.
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Warning: Do not buy a Lincoln Navigator!!
James, 04/22/2021
2021 Lincoln Navigator L Black Label 4dr SUV 4WD (3.5L 6cyl Turbo 10A)
43 of 51 people found this review helpful
I have owned many luxury cars in my lifetime and this is by far THE WORST vehicle I have ever owned. Bought it brand new in April 2020. So far a wheel has developed a horrible scraping noise and the car has literally died twice. Completely. Not battery related. Died. Dead. No lights. No starter. Nothing works. They have no clue what’s wrong with it. It’s sitting at a dealership as I’m writing this review. It has to be towed in for the second time about 2 weeks ago. I have no car. No call from the dealership on what’s wrong. Paid $105,000 for a car that doesn’t run. Less than 5,000 miles. Ridiculous piece of junk. The Black Label service I paid for is non-existent. If I owned Lincoln I would really embarrassed to have sold this pile of crap to any customer. This car needs to be towed back to the factory for a complete rebuild of the electrical system.
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Great SUV
Lobo John, 07/18/2021
updated 01/25/2024
2021 Lincoln Navigator Reserve 4dr SUV 4WD (3.5L 6cyl Turbo 10A)
15 of 17 people found this review helpful
I have had MB, GM Tahoe and Escalade and Ford Expedition and Explorer and 3 Navigators and the new Navigators beats all hands down. Seats, engine and room plus a systems and at good price for quality. All is good but the recall caused major problem as they didn't get fixed right and left off seal and 120 miles out of town and had to get towed back to dealer. Other than that great.
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One Year of Ownership is Enough
Al Lofton, 11/19/2022
2021 Lincoln Navigator 4dr SUV 4WD (3.5L 6cyl Turbo 10A)
10 of 11 people found this review helpful
I bought my Navigator in September of 2021. I was trading in a GMC Acadia and looking at GMC Yukons, Cadillac Escalade, and the Navigator. I wish I hade made a different choice. Good; - Beautiful. The lights are awesome, makes the car look like a piece of art at night. - Comfortable with plenty of room for my family and dog. - Lots of modern technology. - Rides nice most of the time. Bad: - For the price, I expected a higher level vehicle on par with a BWM or Mercedes. - The technology, while plentiful, is faulty. Weird things happen all of the time like one day my radio stations were no longer saved. Another time the main control screen just didn't turn on. I had to call the company and run through an hour long reset process because the car wasn't recognizing my phone or key properly. - The radio reception stinks. I live near a major city and rarely get an HD signal. The tech told me it's the radio stations fault. Really? All of them? - The backup camera is constantly covered in water or dirt and I can't see what's behind me. Poor design. - You can't operate some of the basic functions for the heat or air conditioning without going into the touch screen. - The second row center console cup holder is on the floor level with a weak latch so every time anyone gets in, they accidentally kick it open so it's always open. - On the highway with wind, the boxy design makes the car catch all of it and it's hard to drive. - I knew this when I bought it but the gas mileage is horrible. - The service department at the dealership feels like a Ford dealer. They had excuses for lots of things I complained about and fixed nothing. This is a luxury vehicle. They sold me on picking up my car for service yet it's frequently a month wait to have it picked up so what's the point? I've had this car for a year, it's time to get rid of it. It's not worth the price.
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Fancy but rides like truck on rough roads
Tom M., 03/04/2021
updated 03/10/2025
2020 Lincoln Navigator Reserve 4dr SUV 4WD (3.5L 6cyl Turbo 10A)
13 of 15 people found this review helpful
I have had a # of luxury high end SUV's, and this has the worst ride of any of them. Part of the problem is probably the 22" wheels but have to think the Lincoln suspension needs some serious attention. I have a late model Ram Limited 1500 Pickup that has a much better ride then the Lincolm. But, the vehicle does have a great interior, definitely an A+ on that. It is currently in the shop with a short in the electrical nobody can find! Have had truck for 11k miles with only bad battery problem. Everything else ha performed flawlessly. Pulled a 2,000 trailer and did not know it was there. Got about 15 mpg at interstate speeds. Would like to see in future models a color screen instead of the dull grey screen. Would like air suspension as the ride on rough surfaces is teeth rattling. Sound suppression could be improved, pretty noisy on concrete roads. The shiny surfaces on top of consoles are very easy to scratch and show everything, including smallest amounts of dust. I think a wood steering wheel instead of the leather wrapped one would be much classier in a luxury vehicle. I can’t complain at all about about the V6 engine, a real winner. I like the truck but when replacement time comes around I don’t know if I will buy another unless some serious improvements are made in suspension. Four years later am still having electrical issues, rear hatch won't open. Have been to dealer 5 times with same issue. I switched to Michelin LTX tires and that improved ride over rough roads quite a bit and improved tire noise. Have owned car for about five years. Dealer finally fixed tail gate. The resale value has dropped like a rock. Have not experienced any other problems.
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Nothing happens effortlessly
Tom C, 05/17/2021
2020 Lincoln Navigator L Fleet 4dr SUV 4WD (3.5L 6cyl Turbo 10A)
9 of 10 people found this review helpful
The blue tooth is not smooth and effortless, The AC has limited vents you would think you are in a VW. My wife wanted the Lincoln, I think the expedition has much better get up and go. It is like a new computer game every time you need to look for or set something, nothing is easy. It has sounds where that is the last think you want to hear every time you get in the car. However an audible notification of a vehicle in your blind spot would be nice. There is just no where near the luxury for the price.
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SHAME on YOU Lincoln!!!
Vee, 06/02/2024
2021 Lincoln Navigator Reserve 4dr SUV 4WD (3.5L 6cyl Turbo 10A)
4 of 4 people found this review helpful
After owning two previous versions of the Navigator (2008 and 2014), I decided to continue my allegiance and trust on the more recent Navigators that I really wanted to upgrade my 2014 Navigator. The current model looks so pleasing to the eyes and all the "hype" from advertisements about the new Navigators, I purchased a used 2021 "Reserve" with 35K miles. The first week driving the vehicle, I have already experienced several serious issues with the vehicle...too many to write down here..I also find that the interior cabin description dished out by dealers and media hype paid by the manufacturer are FALSE and deceiving. Cheap materials, Cheap leather, cheap plastic chrome, ordinary steering wheel for a 80/90K/100K vehicle. My 2014 Navigator was a much better built vehicle inside and out. Sadly I have only driven this junk for only a week...Took it to the dealer to address all the issues. TWO weeks in the shop and still under repairs... Tip for other buyers..do your homework...research NHTSA for recalls, search the web for other owners who have experienced concerning issues with this vehicle, check the VIN for past issues; Use car websites for detailed history report. Use the Lincoln website for VIN history...TEST DRIVE, have a mechanic check the vehicle thorougly if buying used...
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Tech outdated but by far best interior quality
Max, 07/21/2021
2021 Lincoln Navigator Reserve 4dr SUV 4WD (3.5L 6cyl Turbo 10A)
8 of 10 people found this review helpful
I love the lushness of the leather and carpet and tech is adequate but it’s horrible compared to the Escalade, GLS, and X7. But overall the quality makes up for the outdated tech (which once again is okay but it just aged pretty poorly in the timeframe from when the Aviator and Navigator were released.) The seats a very comfortable, and the second row has a very executive style feel, and the ventilated seats are some of the best I’ve ever tried. I read some of the reviews and it simply depends on what dealer it is. My dealer (Lincoln of Bloomington) has been very good to us and has treated us like family. It’s very unfortunate that that’s not everyone’s experience but it is what it is. Also it seems like a lot of the reviews aren’t even for the 2021 model year and mostly for the 2020 model year. Unfortunately, I didn’t realize that the Navigator will be refreshed next year and will fix a lot of the things such as tech and features that lesser Lincoln models have but their “flagship” suv doesn’t have. I would buy it again except I would wait until it’s fully redesigned and electric next time. If your thinking about getting a 21’ wait until 22’ since a lot of the bugs it seems like will be smoothed out.
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Navigator L for the win!
Amanda Rocha, 05/24/2020
2020 Lincoln Navigator Reserve 4dr SUV 4WD (3.5L 6cyl Turbo 10A)
7 of 9 people found this review helpful
The extra room in the back is perfect for our family. Lots of room so we can load up for road trips! It is very comfortable and my favorite luxury feature are the massaging seats!
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Navigator Reserve
Lou, 09/09/2021
updated 10/30/2024
2020 Lincoln Navigator Reserve 4dr SUV (3.5L 6cyl Turbo 10A)
3 of 3 people found this review helpful
After 37,000 miles I started having problems with the center screen. It would shut off intermittently and not turn back on. Other than that I had 0 problems, other than the stiff suspension. I replaced the 22 inch wheels with factory 20 inch, and it totally changed the ride for the better. Very luxurious and the 30 way seats are the most comfortable I have ever ridden in. Traded it for a 2023 Yukon Denali, which rides much better and has more room.
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Best large luxury vehicle on the planet!
Rick, 10/18/2020
2020 Lincoln Navigator Reserve 4dr SUV 4WD (3.5L 6cyl Turbo 10A)
4 of 5 people found this review helpful
I have never owned an SUV and especially anything Ford until now. I have owned my 2018 Nav for two years now and have not had any problems whatsoever. I bought it due to its looks and this is the most luxurious vehicle I have ever owned. The inside is just amazing with all the bells and whistles; plenty of room, awesome high-end stereo, very comfortable seats, and a very powerful engine. I receive compliments all the time, Lincoln has finally stepped up their game!
Service issues
DavidSearay, 04/12/2022
2021 Lincoln Navigator Reserve 4dr SUV 4WD (3.5L 6cyl Turbo 10A)
2 of 2 people found this review helpful
Vehicles heated steering wheel is a joke, warms up on start and then cools right down. A Lincoln factory rep looked at the issue and refused to allow us to be present. How can a heated steering wheel only reach 58 degrees and Lincoln maintains this is within their acceptable range. Pick up and drop off service is a joke and the vehicle is supposed to be returned washed. I have to take our vehicle in for service and am given a coupon for the local car wash.
I see someone else wrote about the service
Uncle Fester , 12/05/2020
2020 Lincoln Navigator L Black Label 4dr SUV 4WD (3.5L 6cyl Turbo 10A)
4 of 6 people found this review helpful
Just read about how another user has issues with the engine and service. First my battery went dead and instead of a new one they just gave it a long charge, this the service manager told me and admitted it should have been replaced. Next they had to replace the injectors after finally thinking that the issues I had/still have and that did no good. I go to excelerate and it burps. When they did the tech forgot to replace a hose clamp on the engine and while driving it over heated and had to be towed across town to the dealer. I have never owned a Ford product and swore I never would but the Escalades the past few years are bad. Look all in all I like the SUV, but you call it Lincoln, it's still a Ford and they have major motor issues. Hope they can fix them my lease is up in a year and the new Escalades are looking good despite that past years issues
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my navigator
alex, 08/22/2020
2020 Lincoln Navigator Reserve 4dr SUV (3.5L 6cyl Turbo 10A)
1 of 1 people found this review helpful
great car,smooth, great power
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Perfect family truck
Muhammad Gondal, 09/17/2020
2020 Lincoln Navigator L Reserve 4dr SUV (3.5L 6cyl Turbo 10A)
0 of 0 people found this review helpful
Perfect vehicle for family. Much better than other Japanese and German brands. Full size truck.
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Love this Navigator
Doug Taylor, 02/27/2025
2021 Lincoln Navigator 4dr SUV 4WD (3.5L 6cyl Turbo 10A)
0 of 0 people found this review helpful
I purchased this used, two years old at time of purchase, I have now driven it for a little over a year. This has been dependable, comfortable, and a pleasure to drive. I’ve had it on the road as well as in town and everyone that’s ridden with me. Has been impressed with the room and the ride. The technology is great, massaging seats, adaptable, cruise control, and Assist steering are all highlights over my past Lincoln‘s. I would definitely recommend this.
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Great Big Family Car - Beautiful daily driver!
Matthew, 06/09/2025
2021 Lincoln Navigator Black Label 4dr SUV 4WD (3.5L 6cyl Turbo 10A)
0 of 0 people found this review helpful
Bought vehicle used with 3 years and 45k miles. First off, it is a beautiful car. Reminds me of my grandparents full sized Buicks and Cadillacs from childhood. Tons of room. Great features. Family was a little shocked when I brought it home because it is so big but everyone loves riding in it. I drive a lot too and from work and as I age I am more uncomfortable driving but I feel good after a long drive. I did a long road trip from Detroit to the east coast and I felt fine even after 12 plus hours in the car. Driving assist features are the best of any vehicle that I have driven. Lane keeping and auto cruise are smooth and make driving such a big vehicle more manageable. Good cameras and sensors help with the parking but a big spot is always helpful plus some parking garages do not have enough clearance. No major issues with the vehicle to this point. The motorized steering column got stuck and needed to be repaired and I had a pest chew some wires. Both issues were taken care of at the dealership in a timely fashion. Dealer delivered and picked up a free loaner without a problem and they have done the same for an oil change.
Beast with power
Samuel Walker, 01/16/2021
2020 Lincoln Navigator L Reserve 4dr SUV 4WD (3.5L 6cyl Turbo 10A)
0 of 2 people found this review helpful
If you want speed, power and luxury, you need not to look any farther than the navigator.
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My Big Red
Pat, ABILENE, TX, 09/08/2023
2020 Lincoln Navigator Reserve 4dr SUV 4WD (3.5L 6cyl Turbo 10A)
0 of 1 people found this review helpful
What a great and comfortable handling automobile! I love driving it with my sunroof down and my seat massage a going. It is luxury plus. Best looking, great running, and comfortable auto around!