2024 Jeep Grand Cherokee Consumer Reviews
Pricing
I gave it a shot and what a disappointment.
This review should be taken as a notice for anyone that decides to purchase a product from FAC/Stellantis My issues are regarding my Jeep Grand Cherokee Summit Reserve, brand-new, over a year. 1st Problem – March 28 (in the shop for 8 days) – TOW EVENT. The vehicle stopped IN AN ACTIVE INTERSECTION! Complaint: 4x4 and check engine light on – burnt smell in the cab, throttle sluggish. Repair: Vacuum line / ECM 2nd Problem – April 14 (in the shop for 32 days) – TOW EVENT Complaint: Vehicle lost all power while driving, throttle, brake control, all systems shut off. – Vehicle had to be towed to dealership. Repair: Jeep needed a whole new catalytic converter 3rd Problem – May 22 (in the shop for 25 days) – TOW EVENT Complaint: Jeeps front suspension unable to raise, rear suspension raised, and unable to lower. Air suspension light on. Repair: Air suspension shocks Other “small” issues that came up over the summer. • Air suspension at time raises to Off-Road height 1 without being engaged. • Loud crackling sound in front end when braking, no issues with break response. • Rear seat belt does not buckle. • Infotainment system requires reset, systems shuts-off sporadically. • In dash display when it map guidance mode is on, at times goes blank during navigation • Leak at passenger side window/door 68 days until last major incident 4th Problem: Oct 6 – TOW EVENT – Again, the vehicle stopping in an active intersection. Complaint: Vehicle on road travelling and lost all power, throttle, brake control, all systems shut off. Unable to engage hazards, unit started smoking – tow truck driver unable to engage neutral without manually forcing the vehicle. Repair: Service Manager advised, they could not start the vehicle, needed a new starter, alternator, batteries and an ENTIRE NEW TRANSMISSION! During this whole ordeal, I’ve had trips disrupted, and multiple loaner vehicles. This brand new Jeep was in the shop for more than 120 days, over 8 months. Since the last repair, the dealer as well as Stellantis has gone silent because everything was a warrantable repair and where I live there are no lemons laws. I’ve since gotten rid of the vehicle, taking a loss, but if you have no confidence in the vehicle you’re driving, get rid of it.
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What will need to be replaced next?
Overall, solid Jeep reliability on the engine & drivetrain in the first 16mos and surprisingly good gas mileage. But in the same period the dealer replaced both batteries, both rear struts, both front sway bars, repaired the radiator air deflector and recently one of the backseat headrests. Lots of SW stability issues. Really disappointing considering the expected quality of historical Jeep products.
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- Limited 4dr SUVMSRP: $33,590
- Limited 4dr SUVMSRP: $34,990
- Overland 4dr SUVMSRP: $44,990
Noisy transmission, noisy cabin
This is my second JGCLtd. I had a 2018 which was fabulous and assumed the 2024 would be the same. WRONG! The cabin noise is on the highway is brutal as if insulation or sound proofing was eliminated. Also, the transmission has a funny sound when in D at a stop light. If placed in N, that clicking sound disappears but if placed back in D it starts again and at times can be quite loud.......Definitely a cheapened version with no lock on gas lid, dash controls are confusing whether they should be in on or off position, and the rid is not as comfortable as the 2018. If these issues cannot be addressed the vehicle will be traded in sooner rather than later.
Call it u disconnect nit uconnect
I've had the 2023 grand cherokee limited for 5 months and the phone painting wit uconnect still doesn't work. All of the safety features like blind spot monitoring, lane monitoring, and adaptive cruise control work intermittently. The power steering is now flashing needs service. Dealer has been totally ineffective at trying to repair these issues. Mechanically vehicle runs fine and the ride is very good.
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Wow, what a Jeep!
I just bought a 2024 Jeep Grand Cherokee Overland to replace a 2023 Hyundai Santa Fe. I was knocked over by the exterior styling of the Grand Cherokee, so I checked it out and fell in love with in. I really liked my Hyundai, by the way, but the Grand Cherokee looks so much better, inside and out, and it drives like a SUV. I especially like the air shocks because I like to lift the Jeep up for better on-road vision. They also make the ride really smooth! Ventilated seats were a must because my wife's cancer therapy (5 years worth) makes her hot all the time. They are the coolest ventilated seats we found. We also tested a BMW X5, which had decent ventilated seats but not as good as our Jeep. Seat comfort was important to me because I have a pinched nerve in my back and the Grand Cherokee seats are about as good as it gets. The acceleration is good for a heavy SUV and it feels solid on the road. Handles well. The lane assist system is not as good as the Hyundai, which is about the only thing I liked better about it. Well, that's not true. The gas mileage on the Hyundai was about 2 miles per gallon better, but it wasn't a 4-wheel drive. I got a great deal on the Overland trim model. Would definitely buy it again. Very happy customer.
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